--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Document Services release notes for upgrades from Xanadu to Yokohama # Combined Document Services release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Services release notes for upgrades from Xanadu to Yokohama This consolidated release note provides ServiceNow customers with a comprehensive view of Document Services updates from the Xanadu release family through to Yokohama. It covers new features, changes, activation instructions, accessibility enhancements, and important upgrade considerations to help you prepare successfully for the upgrade. Show full answer Show less ## New Features * **Xanadu:** Introduced Document Management integration with external content providers, enabling collaboration on documents stored in Microsoft OneDrive, Microsoft SharePoint, and Google Drive. * **Xanadu:** Added redaction capabilities to mask sensitive information within documents for configurable workspaces. * **Yokohama:** No new features introduced beyond those in Xanadu. ## Changes * **Xanadu:** * Enabled management of Google Docs files on Google Drive via the Multi Provider Document Services Framework. * Enhanced Document Viewer to support hyperlinks, PDF attachments download, and digital signature viewing. * Added accessibility support for DOCX to PDF conversions with PDF accessibility tags to assist screen reader users. * **Yokohama:** * Renamed the Summarize button to Ask Now Assist for improved document insights and interactive Q\&A. * Added Spoke subflows supporting Google Drive Shared drives. * Introduced a pop-up window for export options, enabling export of single or multiple records into accessible PDF format. * Improved PDF generation with enhanced accessibility features through a new system property. * Upgraded workflows for Managed Documents focusing on usability, low-code accessibility, and feature parity. ## Removals and Deprecations No Document Services features or functionality were removed or deprecated between Xanadu and Yokohama releases. ## Activation Information * Document Services is a ServiceNow AI Platform feature active by default in both releases. * Document Management requires activation of the Document Management plugin (com.snc.platformdocumentmanagement). * The Multi Provider Document Services Framework must be installed separately via the ServiceNow Store by requesting it. ## Accessibility Improvements * Xanadu introduced accessibility support for DOCX to PDF conversion with PDF tags aiding screen reader users. * Yokohama enhanced accessibility by extending PDF generation support with accessibility tags for better navigation and interaction for non-sighted users. ## Additional Notes * No updates or changes were noted regarding browser requirements, localization, or additional system requirements. * Tips for upgrade preparation include reviewing pre- and post-upgrade tasks to ensure a smooth transition. ## Key Outcomes for ServiceNow Customers * Seamlessly collaborate on documents across multiple cloud providers including Microsoft OneDrive, SharePoint, and Google Drive. * Protect sensitive data with document redaction capabilities. * Benefit from improved document viewing experiences, including enhanced support for hyperlinks, digital signatures, and attachments. * Leverage accessibility enhancements to support users who rely on screen readers, ensuring compliance and usability. * Utilize new workflow improvements and interactive document insights such as instant summarization and Q\&A to accelerate document understanding. * Export document records to accessible PDF formats with flexible options for single or multiple record exports. Consolidated page of all release notes for Document Services from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Services to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentservices-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Document Services. {#dfrn3-documentservices-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Document Management integration with external content provider](https://www.servicenow.com/docs/access?context=integration-external-content-providers&family=xanadu&ft:locale=en-US) : Collaborate on documents in Microsoft OneDrive, Microsoft SharePoint, or Google Drive. [Redaction of sensitive data](https://www.servicenow.com/docs/access?context=data-redaction-documents&family=xanadu&ft:locale=en-US) : Redact sensitive information within a document for configurable workspaces. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Document Services features. {#dfrn3-documentservices-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Google Docs files on Google Drive](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=xanadu&ft:locale=en-US) : Manage Google Docs files on Google Drive using Multi Provider Document Services Framework. [Document viewer support for hyperlinks, attachments, and digital signature](https://www.servicenow.com/docs/access?context=Documentviewer&family=xanadu&ft:locale=en-US) : Document Viewer now supports using hyperlinks, downloading of PDF attachments, and viewing of digital signatures. [Accessibility feature for DOCX to PDF conversion](https://www.servicenow.com/docs/access?context=enable-accessibility-docx-to-pdf&family=xanadu&ft:locale=en-US) : Accessibility support added for DOCX to PDF conversion. PDF accessibility tags are now available to help non-sighted users who rely on screen readers to navigate, understand, and interact with converted PDF documents. | | Yokohama | [Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=yokohama&ft:locale=en-US). : The Summarize button was changed to the Ask Now Assist button. [Subflows for Shared drives for Google Drive](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=yokohama&ft:locale=en-US). : Added Spoke subflows for Shared drives in Google Drive. [Pop-up window](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US) : Added a pop-up window for list and form export with a check box that enables you to export an individual record or a list of records into a PDF format. The PDF includes accessibility support. [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US) : Export a collection of records or a single record into a PDF format. New system property was added for better accessibility. [Workflow migration for Managed Documents](https://www.servicenow.com/docs/access?context=c_ManagedDocuments&family=yokohama&ft:locale=en-US) : Improved usability, low code accessibility, and feature parity due to the newly configured workflows.​ | [ ] ## Removed Between your current release family and Yokohama, some Document Services features or functionality were removed. {#dfrn3-documentservices-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Document Services features or functionality were deprecated. {#dfrn3-documentservices-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Document Services. {#dfrn3-documentservices-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=xanadu&ft:locale=en-US). [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=multi-provider-documents-framework&family=xanadu&ft:locale=en-US) Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=yokohama&ft:locale=en-US). [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=yokohama&ft:locale=en-US) Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Services, such as specific requirements or compliance levels. {#dfrn3-documentservices-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | Accessibility support has been added for document conversion from DOCX to PDF. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with converted PDF documents. | | Yokohama | Accessibility information : Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US). | [ ] ## Localization information If there are specific localization considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Extend collaboration and improve user experience with the integration of Document Management with external cloud providers, such as Microsoft OneDrive, Google Drive, and Microsoft SharePoint. * Increase collaboration with management of Google Docs files on Google Drive. * Control sensitive information with data redaction within a document. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Improved PDF generation that includes accessibility support. * Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q\&A, and FAQs. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]