Combined Document Services release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Document Services release notes for upgrades from Xanadu to Yokohama

    This consolidated release note document provides ServiceNow customers with a comprehensive view of all updates, new features, changes, and important upgrade information related to Document Services from the Xanadu release through to Yokohama. It is designed to assist customers in preparing for their upgrade by summarizing key enhancements and changes across multiple releases in one resource.

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    Key Features

    • Document Management Integration (Xanadu): Enables collaboration on documents stored in external cloud providers such as Microsoft OneDrive, Microsoft SharePoint, and Google Drive.
    • Data Redaction (Xanadu): Provides functionality to redact sensitive data within documents for configurable workspaces, enhancing data protection.
    • Google Docs File Management (Xanadu): Support for managing Google Docs files on Google Drive using the Multi Provider Document Services Framework.
    • Document Viewer Enhancements (Xanadu): Added support for hyperlinks, downloading PDF attachments, and viewing digital signatures within the Document Viewer.
    • Accessibility Improvements (Xanadu and Yokohama): Added PDF accessibility tags during DOCX to PDF conversion and enhanced PDF generation to support screen readers, improving usability for non-sighted users.
    • Workflow and Automation Enhancements (Yokohama): Improved workflows for Managed Documents with better usability and low-code accessibility; introduced subflows for Google Drive Shared drives; replaced the Summarize button with the Ask Now Assist button to accelerate document insights, interactive Q&A, and FAQs.

    Changes

    • Improved PDF generation includes new system properties for enhanced accessibility.
    • Workflow migration in Yokohama for Managed Documents focuses on feature parity and better usability.
    • Subflows added for Shared drives in Google Drive to extend automation capabilities.
    • Summarize button renamed to Ask Now Assist button to provide faster, interactive document insights.

    Activation

    Document Services is active by default as part of the ServiceNow AI Platform. To enable Document Management, customers must activate the Document Management plugin (com.snc.platformdocumentmanagement). The Multi Provider Document Services Framework is available via the ServiceNow Store and requires installation by request. These activation steps remain consistent across the Xanadu and Yokohama releases.

    Accessibility

    Significant accessibility enhancements have been introduced for PDF document handling:

    • Conversion from DOCX to PDF now includes accessibility tags to assist users relying on screen readers.
    • PDF generation in Yokohama also includes accessibility support, ensuring that generated documents are easier to navigate and understand for users with disabilities.

    Additional Notes

    • No features or functionality were removed or deprecated between Xanadu and Yokohama.
    • There are no new additional requirements or browser-specific changes introduced in these releases.
    • No localization updates were noted for Document Services in these releases.

    Practical Benefits for ServiceNow Customers

    • Customers can enhance collaboration by integrating Document Services with popular external cloud content providers.
    • Improved document security through sensitive data redaction features.
    • Expanded accessibility support ensures compliance and usability for users with disabilities.
    • Upgraded workflows and automation simplify document management and improve user experience with low-code tools.
    • Instant document insights and interactive Q&A capabilities help accelerate decision-making and productivity.

    Consolidated page of all release notes for Document Services from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Document Services to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Document Services.

    Release Release notes

    Xanadu
    Document Management integration with external content provider
    Collaborate on documents in Microsoft OneDrive, Microsoft SharePoint, or Google Drive.
    Redaction of sensitive data
    Redact sensitive information within a document for configurable workspaces.

    Yokohama

    		 No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Document Services features.

    Release Release notes

    Xanadu
    Google Docs files on Google Drive
    Manage Google Docs files on Google Drive using Multi Provider Document Services Framework.
    Document viewer support for hyperlinks, attachments, and digital signature
    Document Viewer now supports using hyperlinks, downloading of PDF attachments, and viewing of digital signatures.
    Accessibility feature for DOCX to PDF conversion
    Accessibility support added for DOCX to PDF conversion. PDF accessibility tags are now available to help non-sighted users who rely on screen readers to navigate, understand, and interact with converted PDF documents.

    Yokohama
    PDF generation and accessibility
    Export a collection of records or a single record into a PDF format. New system property was added for better accessibility.
    Workflow migration for Managed Documents
    Improved usability, low code accessibility, and feature parity due to the newly configured workflows.​
    Subflows for Shared drives for Google Drive.
    Added Spoke subflows for Shared drives in Google Drive.
    Summarize button.
    The Summarize button was changed to the Ask Now Assist button.

    Removed

    Between your current release family and Yokohama, some Document Services features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Document Services features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Document Services.

    Release Release notes

    Xanadu

    Document Services is a ServiceNow AI Platform feature that is active by default.

    Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For details, see Activate.

    Multi Provider Document Services Framework Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    Document Services is a ServiceNow AI Platform feature that is active by default.

    Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate.

    Multi Provider Document Services Framework Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Document Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Document Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Document Services, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    Accessibility support has been added for document conversion from DOCX to PDF. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with converted PDF documents.

    Yokohama

    Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see PDF generation and accessibility.

    Localization information

    If there are specific localization considerations for Document Services we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Document Services we have noted them here.

    Release Release notes

    Xanadu
    • Extend collaboration and improve user experience with the integration of Document Management with external cloud providers, such as Microsoft OneDrive, Google Drive, and Microsoft SharePoint.
    • Increase collaboration with management of Google Docs files on Google Drive.
    • Control sensitive information with data redaction within a document.

    See Document Services for more information.

    Yokohama
    • Improved PDF generation that includes accessibility support.
    • Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs.

    See Document Services for more information.