Combined Field Service Management for Telecommunication release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Field Service Management for Telecommunication Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated page provides all relevant release notes for ServiceNow's Field Service Management for Telecommunication as customers upgrade from the Xanadu release family to the Yokohama release family. It is designed to help you prepare by summarizing new features, changes, removals, deprecations, activation instructions, and other important upgrade information specifically related to telecommunication field service management capabilities.

    Show full answer Show less

    Key Features

    • Xanadu Release: Introduced management of telecommunication service appointments including creating, rescheduling, retrieving, listing, and canceling appointments. These functionalities enable booking appointments on existing work orders through Appointment Open APIs, facilitating integration with external systems.
    • Yokohama Release: No new features or updates were introduced for Field Service Management for Telecommunication in this release.

    Changes, Removals, and Deprecations

    Between Xanadu and Yokohama, there were no changes, removals, or deprecations affecting Field Service Management for Telecommunication features.

    Activation Information

    To activate the telecommunication appointment booking feature, ensure the following applications are installed and activated:

    • Telecommunications Open API (com.sntmfapi)
    • Appointment Booking (com.snc.appointmentbooking)
    • Field Service Management (com.snc.workmanagement)
    • Field Service Management for Telecommunications (com.snfsmt)
    • Telecommunications, Media and Technology Core (com.sntmtcore)

    These applications can be requested and installed via the ServiceNow Store. There were no changes to activation procedures in the Yokohama release.

    Additional Considerations

    • Upgrade Tasks: Review and complete any pre- and post-upgrade tasks before moving to Yokohama.
    • Browser, Accessibility, and Localization: No new requirements or updates were introduced in these areas between Xanadu and Yokohama.
    • Highlights: The key highlight remains the appointment management features introduced in Xanadu. Yokohama does not add further updates.

    What to Expect

    As a ServiceNow customer upgrading from Xanadu to Yokohama for Field Service Management for Telecommunication, you can expect continuity with no feature regressions or removals. The appointment management capabilities introduced in Xanadu remain the core functionality. No new features or changes require action in Yokohama beyond standard upgrade procedures and activation steps already established.

    Consolidated page of all release notes for Field Service Management for Telecommunication from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Field Service Management for Telecommunication release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Field Service Management for Telecommunication to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Field Service Management for Telecommunication.

    Release Release notes

    Xanadu
    Managing the appointments for telecommunication services
    Create, reschedule, get, list, and cancel appointments from your system for the connectivity-related field services. You can book an appointment on an existing work order in the Field Service Management application from an external system using Appointment Open APIs.

    Yokohama

    		 No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Field Service Management for Telecommunication features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Field Service Management for Telecommunication features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Field Service Management for Telecommunication features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Field Service Management for Telecommunication.

    Release Release notes

    Xanadu

    Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api), Appointment Booking (com.snc.appointment_booking), Field Service Management (com.snc.work_management), Field Service Management for Telecommunications (com.sn_fsmt), and Telecommunications, Media and Technology Core (com.sn_tmt_core) applications. Install these applications by requesting them from the ServiceNow Store.

    Yokohama

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Field Service Management for Telecommunication, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Field Service Management for Telecommunication we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Field Service Management for Telecommunication we have noted them here.

    Release Release notes

    Xanadu

    Create and manage the appointments for the telecommunication field services.

    See Field Service Management for Telecommunications for more information.

    Yokohama

    		 No updates for this release.