--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Yokohama # Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Visa Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides ServiceNow customers with essential information for upgrading the Financial Services Operations Integration with Visa from the Xanadu to the Yokohama release family. It highlights the key features, changes, and activation instructions pertinent to maintaining and enhancing Visa dispute management capabilities within ServiceNow. Show full answer Show less Both releases, Xanadu and Yokohama, include updates aligned with Visa Resolve Online (VROL) versions 24.2 and 25.1 to support dispute and fraud case handling workflows. This integration streamlines the dispute lifecycle by automating transaction inquiries, dispute creation, questionnaire submissions, and fraud reporting. ## Key Features * **Xanadu Updates:** Subflows updated to support Visa Resolve Online (VROL) 24.2 revision, including Look Up Case Details, Submit Fraud Report, and Update Case Resolution Status. * **Yokohama Enhancements:** Introduction of new VROL integration subflows enabling seamless integration with the card operations dispute management playbook. New subflows include functions such as Accept Dispute, Conduct Cardholder Purchase Inquiry, Create Dispute Pre-Arbitration, Submit Dispute Filing, and others for comprehensive dispute management. * **Visa Resolve Online (VROL) Version 25.1 Alignment:** Both Xanadu and Yokohama releases updated subflows for Submit Dispute Questionnaire and Submit Fraud Report to align with VROL 25.1 changes. ## Changes and Removals * **Changes:** Updates primarily focused on aligning subflows with VROL 25.1 revision to maintain compatibility and conform to Visa's requirements. * **Removals and Deprecations:** No features or functionality were removed or deprecated between Xanadu and Yokohama releases. ## Activation and Requirements * **Activation:** The Financial Services Operations Integration with Visa app is available via the ServiceNow Store. Customers must request installation of ServiceNow Otto for FSO through the store to activate the integration. * **Additional Requirements and Browser Compatibility:** No new requirements or browser changes were introduced in these releases. * **Accessibility and Localization:** No updates related to accessibility or localization considerations were noted. ## Practical Benefits for ServiceNow Customers * Enables efficient and automated handling of Visa card dispute processes through integrated subflows, reducing manual effort and improving accuracy. * Provides timely updates and error handling to ensure compliance with Visa dispute resolution standards. * Supports comprehensive lifecycle events for disputes including transaction lookups, dispute creation, questionnaire submission, and fraud reporting. * Simplifies upgrade planning by consolidating release notes and highlighting no removals or deprecations, ensuring smooth transition from Xanadu to Yokohama. Consolidated page of all release notes for Financial Services Operations Integration with Visa from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Visa to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Updated subflows for Visa Resolve Online (VROL) 24.2 revision](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=xanadu&ft:locale=en-US) : Updated the following subflows to support the changes in the Visa Resolve Online (VROL) (VROL) release 24.2 revision: * Look up Case Details * Submit Fraud Report * Update Case Resolution Status | | Yokohama | [Added new VROL integration subflows](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=yokohama&ft:locale=en-US) : Enables seamless integration with the card operations dispute management playbook with VROL subflows. The following new VROL subflows have been added: * Look Up Transaction Inquiry Results * Accept Dispute * Conduct Cardholder Purchase Inquiry * Look Up Transaction Details * Look Up Dispute Response Details * Create Dispute Pre-Arbitration * Look Up Dispute Pre-Arbitration Details * Create Dispute Pre-Arbitration Response * Look Up Dispute Pre-Arbitration Response Details * Submit Dispute Filing * Look Up Dispute Filing Details * Mark Batch Queue Item as Read | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Financial Services Operations Integration with Visa features. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following subflows to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit dispute questionnaire * Submit fraud report | | Yokohama | [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=yokohama&ft:locale=en-US) : Updated the following subflows to align with release 25.1 revision changes: * Submit Dispute questionnaire * Submit fraud report | [ ] ## Removed Between your current release family and Yokohama, some Financial Services Operations Integration with Visa features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Financial Services Operations Integration with Visa features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install ServiceNow Otto for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Handle various dispute lifecycle events including transaction searches, dispute case creation, questionnaire submissions, fraud reporting, and more. * Utilize data model elements to capture and store information used in subflows for seamless integration. See [Financial Services Operations Integration with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enables Visa VROL dispute resolution process by providing features such as accept dispute and cardholder purchase enquiry. * Ensures Visa conformance through error handling and timely updates on chargeback status. See [Integrating with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]