Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Yokohama
Summarize
Summary of Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Yokohama
This document consolidates the release notes for Financial Services Operations Integration with Visa, covering upgrades from the Xanadu to the Yokohama release version. It serves as a comprehensive guide to help ServiceNow customers understand new features, changes, and important upgrade considerations for this integration with Visa's dispute management services.
Show less
Key Features
- Visa Resolve Online (VROL) Subflow Updates:
- Xanadu: Updated subflows to support VROL 24.2 revision, including Look up Case Details, Submit Fraud Report, and Update Case Resolution Status.
- Yokohama: Added new VROL integration subflows to enhance seamless interaction with Visa's card operations dispute management playbook. New subflows include Look Up Transaction Inquiry Results, Accept Dispute, Conduct Cardholder Purchase Inquiry, Create Dispute Pre-Arbitration, Submit Dispute Filing, and others supporting detailed dispute lifecycle events.
- VROL Version 25.1 Alignment:
- Both Xanadu and Yokohama releases updated subflows for Submit Dispute Questionnaire and Submit Fraud Report to align with VROL 25.1 revision changes.
Upgrade Considerations
Before upgrading to Yokohama, customers should review and complete the specified pre- and post-upgrade tasks to ensure smooth transition. There are no removals or deprecations reported between these releases, meaning existing functionalities are preserved.
Activation and Additional Information
- Activation: Installation assistance for Financial Services Operations Integration with Visa (FSO) can be requested through the ServiceNow Store. Customers can view apps and submit requests via the ServiceNow Store platform.
- Browser, Localization, Accessibility, and Additional Requirements: No updates or changes have been introduced in these areas between Xanadu and Yokohama releases.
Benefits for ServiceNow Customers
- Enhanced integration with Visa’s dispute management through expanded and updated VROL subflows enables better handling of dispute lifecycle events including transaction inquiries, dispute case creation, and fraud reporting.
- Improved conformance with Visa standards via error handling and timely updates on chargeback status, ensuring operational efficiency and compliance.
- Continued support and seamless upgrade path from Xanadu to Yokohama without feature removals or deprecations, minimizing disruption.
Consolidated page of all release notes for Financial Services Operations Integration with Visa from Xanadu to Yokohama.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.
Important information for upgrading Financial Services Operations Integration with Visa to Yokohama
Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
New features
Between your current release family and Yokohama, new features were introduced for Financial Services Operations Integration with Visa.
| Release | Release notes |
|---|---|
Xanadu |
|
Yokohama |
|
Changes
Between your current release family and Yokohama, some changes were made to existing Financial Services Operations Integration with Visa features.
| Release | Release notes |
|---|---|
Xanadu |
|
Yokohama |
|
Removed
Between your current release family and Yokohama, some Financial Services Operations Integration with Visa features or functionality were removed.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Deprecations
Between your current release family and Yokohama, some Financial Services Operations Integration with Visa features or functionality were deprecated.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Activation information
Review information on how to activate Financial Services Operations Integration with Visa.
| Release | Release notes |
|---|---|
Xanadu |
Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
Yokohama |
No updates for this release. |
Additional requirements
If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Accessibility information
Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Localization information
If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here.
| Release | Release notes |
|---|---|
Xanadu |
See Financial Services Operations Integration with Visa for more information. |
Yokohama |
See Integrating with Visa for more information. |