Combined Hardware Asset Management release notes for upgrades from Xanadu to Yokohama

yokohama Combined Product Files

Release

yokohama

ft:locale

en-US

ft:publication_title

yokohama Combined Product Files

ft:clusterId

delta3yx

bundleId

delta3yx

Combined Hardware Asset Management release notes for upgrades from Xanadu to Yokohama

Release version: Yokohama

Updated July 20, 2026

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Summary of Combined Hardware Asset Management Release Notes for Upgrades from Xanadu to Yokohama

This consolidated update covers all Hardware Asset Management (HAM) release notes from the Xanadu to Yokohama versions, providing ServiceNow customers with essential information to prepare for and successfully upgrade to Yokohama. It includes new features, changes, deprecations, accessibility enhancements, and activation guidance relevant to HAM.

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Key Features

Asset Attestation: Enables validation of asset usage and assignment through employee audits, helping maintain accurate hardware asset details by confirming whether serialized hardware assets are still in use.
Hardware Model Normalization for Operational Technology (OT) Assets: When the OT Asset Management application is installed, this process standardizes hardware and consumable models for OT assets, identified by an OT entity flag, alongside existing HAM resource categories.

Changes

Configurable Workspace Reflow Support: The Hardware Asset Workspace now supports reflow, allowing users to zoom content up to 400% in the browser without loss of functionality or content. This ensures a flexible user interface adaptable to various display settings.

Deprecations

The MAC address field ([macaddress]) in the Hardware [almhardware] table is deprecated. Customers should use the new MAC address field ([macaddr]) located in the Asset [almasset] table for this data going forward.

Activation and Installation

Hardware Asset Management for Yokohama must be installed via a request from the ServiceNow Store. Customers can view available apps and submit installation requests through the ServiceNow Store website.

Accessibility Improvements

The configurable workspace has been enhanced to conform to WCAG 2.1 Level AA standards.
Reflow support allows content enlargement without scrolling horizontally or vertically, automatically transforming page layouts into a stacked vertical view at 400% zoom. This feature improves usability for users with low vision or challenging viewing conditions.
Reflow functionality can be disabled per system property if needed for specific instances or pages.

Additional Notes

There are no updates regarding browser requirements, localization, or additional pre/post-upgrade tasks beyond those described.
No features or functionality were removed between Xanadu and Yokohama releases.

Benefits for ServiceNow Customers

Upgrading to Yokohama enhances asset data accuracy and utilization through Asset Attestation, streamlines licensing for non-OT hardware assets, and improves accessibility with a highly configurable, zoom-friendly workspace. These improvements help reduce risk, support compliance, and improve user experience in managing hardware assets.

Consolidated page of all release notes for Hardware Asset Management from Xanadu to Yokohama.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Hardware Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Hardware Asset Management to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Hardware Asset Management.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Maintain accurate asset details by creating Asset Attestations Validate whether assets are in use and confirm asset assignment by performing audits through Asset Attestation to verify through confirmation by employees whether they are still using assigned serialized hardware assets. Hardware Model Normalization for Operational Technology (OT) assets When the OT Asset Management application is installed, standardize your hardware and consumable models with a minimum of one OT asset in addition to the model categories that belong to the opted-in HAM resource categories through the Hardware Model Normalization process. The OT entity flag on the asset indicates whether it's an OT asset.

Changes

Between your current release family and Yokohama, some changes were made to existing Hardware Asset Management features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Reflow for Configurable Workspace The configurable Hardware Asset Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.

Removed

Between your current release family and Yokohama, some Hardware Asset Management features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Hardware Asset Management features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	The MAC address [mac_address] field in the Hardware [alm_hardware] table is deprecated. The data in this field is available in the new MAC address (mac_addr) field in the Asset [alm_asset] table.

Activation information

Review information on how to activate Hardware Asset Management.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Hardware Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Hardware Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Hardware Asset Management, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.

Localization information

If there are specific localization considerations for Hardware Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Hardware Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Achieve asset data accuracy, improve asset utilization, and reduce risk through Asset Attestation. Streamline Hardware Asset Management (HAM) licensing for only non-OT hardware assets to access Hardware Asset Management features and workflows. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Hardware Asset Management for more information.