Combined Hardware Asset Management 11.0.0 release notes for upgrades from Xanadu to Yokohama

  • Release version: Yokohama
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined Hardware Asset Management 11.0.0 Release Notes for Upgrades from Xanadu to Yokohama

    This consolidated guide assists ServiceNow customers preparing to upgrade Hardware Asset Management (HAM) from the Xanadu release to the Yokohama release (version 11.0.0). It summarizes key new features, changes, deprecations, and important upgrade tasks to ensure a smooth transition. Notably, the Yokohama release includes no updates or changes beyond those introduced in Xanadu.

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    Key Features Introduced in Xanadu

    • Device as a Service (DaaS) Feature: Enables DaaS providers to offer assets and management services through a subscription model, improving how asset lifecycles are managed for customers.
    • Zero Touch Request Flow: Allows hardware asset requests to be fulfilled automatically by external vendors. When an employee requests a hardware catalog item linked to Zero Touch, the vendor ships the asset directly to the employee, minimizing manual intervention.
    • Repair Flow for Defective Assets: Streamlines repair requests for defective or pending repair assets using troubleshooting, repair, and evaluation tasks. Repair orders can be managed within the Hardware Asset Workspace or via the ServiceNow Mobile Agent application.
    • Stockroom Inventory Picking: Enhances asset picking in stockrooms by providing task lists with precise aisle and space locations. Indoor mapping capabilities on the ServiceNow Mobile Agent app guide users to exact asset locations, facilitating efficient sourcing and fulfillment workflows.

    Changes, Removals, and Deprecations

    No changes or feature removals occurred between Xanadu and Yokohama releases for Hardware Asset Management.

    Deprecations: Starting with Xanadu, certain Core UI Performance Analytics dashboards (e.g., Hardware Asset Dashboard, Procurement Overview) are no longer available to new HAM users but remain accessible to existing users.

    Upgrade and Activation Information

    • Before upgrading to Yokohama, complete any pre- and post-upgrade tasks as outlined to ensure system readiness.
    • Hardware Asset Management can be installed or requested via the ServiceNow Store.

    Additional Considerations

    No updates regarding additional requirements, browser compatibility, accessibility, or localization were introduced in either the Xanadu or Yokohama releases.

    Practical Impact for ServiceNow Customers

    • Customers upgrading to Yokohama can expect the advanced asset management capabilities introduced in Xanadu, including streamlined DaaS subscription management and automated hardware fulfillment workflows.
    • The Repair flow and enhanced inventory picking features improve operational efficiency and asset lifecycle management.
    • The deprecation of some Core UI dashboards should be noted, especially for new users, to plan analytics and reporting accordingly.
    • Overall, Yokohama maintains stability with no additional changes beyond Xanadu’s enhancements, simplifying upgrade planning.

    Consolidated page of all release notes for Hardware Asset Management 11.0.0 from Xanadu to Yokohama.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Hardware Asset Management 11.0.0 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Hardware Asset Management 11.0.0 to Yokohama

    Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu
    After upgrading to Xanadu, you can view both the Core UI Performance Analytics dashboards and the Next Experience Platform Analytics dashboards for Hardware Asset Management.
    Note:
    While migrating the Core UI Performance Analytics dashboards to the Next Experience Platform Analytics dashboards, auto-migration is disabled by default to avoid duplicate dashboards.

    Yokohama

    		 No updates for this release.

    New features

    Between your current release family and Yokohama, new features were introduced for Hardware Asset Management 11.0.0.

    Release Release notes

    Xanadu
    Offer assets and asset management services through Device as a Service feature
    Provide assets and asset management services to the customers of DaaS providers via a subscription model.
    Manage the hardware asset requests by using the Zero Touch request flow
    Fulfill the hardware asset requests directly through an external vendor by using the Zero Touch request flow. When an employee submits a request for a hardware catalog item associated with the Zero Touch request flow, the request is sent to the external vendor who ships the asset directly to the employee.
    Manage repair of defective assets in the stockroom by using the Repair flow
    Request repair of assets that are defective or pending repair by using the Repair flow, which includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Hardware Asset Workspace or the ServiceNow Mobile Agent application.
    Manage inventory picking within a stockroom
    Pick assets in your stockroom easily for sourcing, hardware asset requests, and hardware asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the stockroom, with aisle and space details providing the exact location from which the asset should be picked. Indoor mapping capabilities enable you to get directions to the location of the asset in the stockroom on your ServiceNow Mobile Agent application.

    Yokohama

    		 No updates for this release.

    Changes

    Between your current release family and Yokohama, some changes were made to existing Hardware Asset Management 11.0.0 features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Removed

    Between your current release family and Yokohama, some Hardware Asset Management 11.0.0 features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Deprecations

    Between your current release family and Yokohama, some Hardware Asset Management 11.0.0 features or functionality were deprecated.

    Release Release notes

    Xanadu
    Beginning with the Xanadu release, the following Core UI Performance Analytics dashboards aren't available to new users of Hardware Asset Management:
    • Hardware Asset Dashboard
    • Hardware Normalization Dashboard
    • My Assets
    • Procurement Overview
    • Asset Contract Overview
    • Asset Overview
    Note:
    The Core UI Performance Analytics dashboards are available to the existing users of Hardware Asset Management.

    Yokohama

    		 No updates for this release.

    Activation information

    Review information on how to activate Hardware Asset Management 11.0.0.

    Release Release notes

    Xanadu

    Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Hardware Asset Management 11.0.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Hardware Asset Management 11.0.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Hardware Asset Management 11.0.0, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Hardware Asset Management 11.0.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Hardware Asset Management 11.0.0 we have noted them here.

    Release Release notes

    Xanadu
    • Manage the entire life cycle of the assets that DaaS providers offer to their customers by using the Device as a Service (DaaS) feature.
    • Enable hardware asset requests to be fulfilled with minimal intervention by using the Zero Touch request flow.
    • Get defective hardware assets in a stockroom repaired quickly using the Repair flow.
    • Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application.

    See Hardware Asset Management for more information.

    Yokohama

    		 No updates for this release.