--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Hardware Asset Management 11.0.0 release notes for upgrades from Xanadu to Yokohama # Combined Hardware Asset Management 11.0.0 release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Hardware Asset Management 11.0.0 Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes page is designed to help ServiceNow customers prepare for upgrading Hardware Asset Management (HAM) from the Xanadu release to Yokohama 11.0.0. It summarizes all new features, changes, deprecations, and important upgrade information across these releases. Notably, no updates were made specifically in the Yokohama release itself; all significant enhancements occurred in Xanadu. Show full answer Show less ## Key Features Introduced in Xanadu * **Device as a Service (DaaS):** Manage and offer assets and asset management services to customers through a subscription model designed for DaaS providers, enabling complete lifecycle control. * **Zero Touch Request Flow:** Automate hardware asset requests by allowing fulfillment through external vendors directly shipping assets to employees, minimizing manual intervention. * **Repair Flow for Defective Assets:** Streamline repair processes for defective or pending repair assets by managing troubleshooting, repair, and evaluation tasks within the Hardware Asset Workspace or ServiceNow Mobile Agent application. * **Inventory Picking in Stockrooms:** Improve stockroom asset picking efficiency with task lists that include exact aisle and space locations, supported by indoor mapping and directions accessible via the ServiceNow Mobile Agent application. ## Changes, Removed Features, and Deprecations * No changes or removals of features were introduced between Xanadu and Yokohama. * **Deprecations:** Starting with Xanadu, Core UI Performance Analytics dashboards such as Hardware Asset Dashboard, Asset Overview, and Procurement Overview are no longer available to new users but remain accessible to existing users. ## Upgrade and Activation Information * **Upgrade Tasks:** Customers should review and complete necessary pre- and post-upgrade tasks before moving to Yokohama. * **Activation:** Hardware Asset Management 11.0.0 is available for installation via the ServiceNow Store. Customers can request the app directly through the store portal. ## Additional Notes * No updates were made to browser requirements, accessibility, localization, or highlight information between the Xanadu and Yokohama releases. ## Practical Impact for ServiceNow Customers Upgrading from Xanadu to Yokohama will maintain the new capabilities introduced in Xanadu, such as Device as a Service, Zero Touch request flow, repair workflows, and improved stockroom picking using mobile tools. Customers can expect streamlined hardware asset lifecycle management and enhanced automation for asset requests and repairs. Although Yokohama itself does not introduce new features or changes, reviewing upgrade tasks ensures a smooth transition without disruptions. Consolidated page of all release notes for Hardware Asset Management 11.0.0 from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Hardware Asset Management 11.0.0 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Hardware Asset Management 11.0.0 to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hardwareassetmanagement1100-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | After upgrading to Xanadu, you can view both the Core UI Performance Analytics dashboards and the Next Experience Platform Analytics dashboards for Hardware Asset Management. Note: While migrating the Core UI Performance Analytics dashboards to the Next Experience Platform Analytics dashboards, auto-migration is disabled by default to avoid duplicate dashboards. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Hardware Asset Management 11.0.0. {#dfrn3-hardwareassetmanagement1100-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Offer assets and asset management services through Device as a Service feature](https://www.servicenow.com/docs/access?context=exploring-daas&family=xanadu&ft:locale=en-US) : Provide assets and asset management services to the customers of DaaS providers via a subscription model. [Manage the hardware asset requests by using the Zero Touch request flow](https://www.servicenow.com/docs/access?context=zero-touch-request&family=xanadu&ft:locale=en-US) : Fulfill the hardware asset requests directly through an external vendor by using the Zero Touch request flow. When an employee submits a request for a hardware catalog item associated with the Zero Touch request flow, the request is sent to the external vendor who ships the asset directly to the employee. [Manage repair of defective assets in the stockroom by using the Repair flow](https://www.servicenow.com/docs/access?context=requesting-hardware-asset-repair&family=xanadu&ft:locale=en-US) : Request repair of assets that are defective or pending repair by using the Repair flow, which includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Hardware Asset Workspace or the ServiceNow Mobile Agent application. [Manage inventory picking within a stockroom](https://www.servicenow.com/docs/access?context=managing-hardware-asset-pickup&family=xanadu&ft:locale=en-US) : Pick assets in your stockroom easily for sourcing, hardware asset requests, and hardware asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the stockroom, with aisle and space details providing the exact location from which the asset should be picked. Indoor mapping capabilities enable you to get directions to the location of the asset in the stockroom on your ServiceNow Mobile Agent application. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Hardware Asset Management 11.0.0 features. {#dfrn3-hardwareassetmanagement1100-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Hardware Asset Management 11.0.0 features or functionality were removed. {#dfrn3-hardwareassetmanagement1100-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Hardware Asset Management 11.0.0 features or functionality were deprecated. {#dfrn3-hardwareassetmanagement1100-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | Beginning with the Xanadu release, the following Core UI Performance Analytics dashboards aren't available to new users of Hardware Asset Management: * Hardware Asset Dashboard * Hardware Normalization Dashboard * My Assets * Procurement Overview * Asset Contract Overview * Asset Overview Note: The Core UI Performance Analytics dashboards are available to the existing users of Hardware Asset Management. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Hardware Asset Management 11.0.0. {#dfrn3-hardwareassetmanagement1100-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Hardware Asset Management 11.0.0, such as specific requirements or compliance levels. {#dfrn3-hardwareassetmanagement1100-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Manage the entire life cycle of the assets that DaaS providers offer to their customers by using the Device as a Service (DaaS) feature. * Enable hardware asset requests to be fulfilled with minimal intervention by using the Zero Touch request flow. * Get defective hardware assets in a stockroom repaired quickly using the Repair flow. * Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application. See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]