--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Healthcare Operations Core release notes for upgrades from Xanadu to Yokohama # Combined Healthcare Operations Core release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare Operations Core release notes for upgrades from Xanadu to Yokohama This consolidated release notes page provides ServiceNow customers with essential information to prepare for upgrading Healthcare Operations Core from the Xanadu release to Yokohama. It summarizes new features, changes, removals, deprecations, activation details, and other relevant considerations specific to this upgrade path. Show full answer Show less ## New features * **Care Team Portal:** Enables users to create requests for supporting service departments and maintain visibility into all requests created by themselves or their team. This portal can function as a standalone interface or be embedded within Electronic Medical Record (EMR) systems. * **Healthcare Operations Case overview:** Provides the capability to create and customize cases for supporting service departments accessible within the Care Team Portal. * **Healthcare organization admin experience:** Simplifies management by allowing administrators to create healthcare organizations and hierarchies, add or edit members, and automatically generate associated Service Model Foundation records (internal business locations). ## Changes, Removals, and Deprecations No changes, removals, or deprecations to Healthcare Operations Core features were introduced between Xanadu and Yokohama releases. ## Activation information Healthcare Operations Core must be installed by requesting it from the ServiceNow Store. Customers should visit the ServiceNow Store website to view available apps and submit installation requests. This activation method remains consistent between Xanadu and Yokohama. ## Additional requirements and considerations There are no new additional requirements, browser requirements, accessibility updates, or localization considerations introduced in the Yokohama release compared to Xanadu. ## Key outcomes for ServiceNow customers * Gain enhanced visibility and control over operational cases related to care teams using the Care Team Portal. * Streamline support request creation directly from care teams to supporting service departments. * Benefit from an improved administrative experience for managing healthcare organizations and hierarchies, including automatic linkage to internal business location records. * Upgrade with confidence knowing there are no deprecated or removed features to impact your existing setup. Consolidated page of all release notes for Healthcare Operations Core from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare Operations Core to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Care Team Portal](https://www.servicenow.com/docs/access?context=hcls-cto-care-team-portal&family=yokohama&ft:locale=en-US) : Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems. [Healthcare Operations Case overview](https://www.servicenow.com/docs/access?context=hcls-cto-hco-case&family=yokohama&ft:locale=en-US) : Create and customize cases for supporting service departments that can be used within the Care Team Portal. [Healthcare organization admin experience](https://www.servicenow.com/docs/access?context=hcls-cto-create-healthcare-organization&family=yokohama&ft:locale=en-US) : Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations). | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Healthcare Operations Core features. {#dfrn3-healthcareoperationscore-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Healthcare Operations Core features or functionality were removed. {#dfrn3-healthcareoperationscore-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Healthcare Operations Core features or functionality were deprecated. {#dfrn3-healthcareoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare Operations Core, such as specific requirements or compliance levels. {#dfrn3-healthcareoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Gain visibility into operational cases that are related to your care team and create support requests using the Care Team Portal. * Expand operational cases to supporting services departments by leveraging the Healthcare Operations case type. * Utilize the streamlined admin experience for creating healthcare organizations and hierarchies. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=yokohama&ft:locale=en-US) for more information. | [ ]