--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Individual Life Claims release notes for upgrades from Xanadu to Yokohama # Combined Individual Life Claims release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Individual Life Claims release notes for upgrades from Xanadu to Yokohama This consolidated release notes document is designed to assist ServiceNow customers in preparing for the upgrade of the Individual Life Claims application from the Xanadu to the Yokohama release family. It provides a comprehensive summary of new features, changes, removals, deprecations, activation instructions, and other relevant details across these releases. Show full answer Show less ## New Features Significant new capabilities were introduced in the Xanadu release for Individual Life Claims, including: * **Individual Life Claims application:** Enables recording key details at First Notice of Loss (FNOL), document verification, and task management for primary and related claims. * **Claims data model:** Supports building claims workflows for various individual benefits such as long-term care, disability, and critical illness. * **Customized playbook experience for FNOL:** Provides step-by-step guidance ensuring all tasks are completed correctly during FNOL processing. * **New adjuster workspace:** Facilitates issue resolution, task completion, and management of reserves and payments spanning multiple policies within individual life claims. * **Death benefit workflow:** Includes an example workflow to help build custom death benefit claim workflows. * **Approval engine for reserves and payments:** Routes approval requests to managers when reserves or payments exceed an adjuster's authorized limit. There were no new features introduced in the Yokohama release. ## Changes, Removals, and Deprecations No changes, removed features, or deprecations were noted between Xanadu and Yokohama for Individual Life Claims. ## Activation and Installation To activate Individual Life Claims, customers should request installation via the ServiceNow Store. The store provides access to available apps and instructions for submitting requests. This process was established in the Xanadu release and remains consistent through Yokohama. ## Additional Requirements and Compatibility No updates or changes to additional requirements, browser compatibility, accessibility compliance, or localization considerations were introduced between Xanadu and Yokohama for Individual Life Claims. ## Highlights The Xanadu release enhanced the claims process by offering a streamlined and intuitive system tailored for intake specialists, claim specialists, and managers. Key improvements include the ability for claim specialists to manage multiple policies within a single claim case, use of customized playbooks and workspaces suited to various claim roles, and management of the entire claims lifecycle from FNOL to case closure. The Yokohama release did not introduce additional highlights. Consolidated page of all release notes for Individual Life Claims from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Individual Life Claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Individual Life Claims to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-individuallifeclaims-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Individual Life Claims. {#dfrn3-individuallifeclaims-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Individual Life Claims application](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&family=xanadu&ft:locale=en-US) : Record key details at FNOL, verify documents, and manage the tasks for the primary claim and related claims. [Claims data model](https://www.servicenow.com/docs/access?context=insurance-claims-core-data-model&family=xanadu&ft:locale=en-US) : Build a claims flow for individual benefits such as long-term care, disability, critical illness, and so on. [Customized playbook experience for FNOL](https://www.servicenow.com/docs/access?context=create-an-individual-life-claim-case&family=xanadu&ft:locale=en-US) : Use a customized playbook to complete the FNOL process with step-by-step guidance to verify that every task gets completed at the correct stage of the process. [New adjuster workspace](https://www.servicenow.com/docs/access?context=individual-life-claim-adjuster-tasks&family=xanadu&ft:locale=en-US) : Resolve issues, complete tasks, and manage reserves and payments across multiple policies for individual life claims in a new workspace. [Death benefit workflow](https://www.servicenow.com/docs/access?context=individual-life-claims-workflows&family=xanadu&ft:locale=en-US) : Use the included death benefit claim workflow as an example to start building your own workflow. [Approval engine for reserves and payments](https://www.servicenow.com/docs/access?context=approve-reserve-or-payment-amount&family=xanadu&ft:locale=en-US) : Route requests to managers to approve reserves or payments that are above an adjuster's authorized limit. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Individual Life Claims features. {#dfrn3-individuallifeclaims-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Individual Life Claims features or functionality were removed. {#dfrn3-individuallifeclaims-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Individual Life Claims features or functionality were deprecated. {#dfrn3-individuallifeclaims-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Individual Life Claims. {#dfrn3-individuallifeclaims-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Individual Life Claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Individual Life Claims, such as specific requirements or compliance levels. {#dfrn3-individuallifeclaims-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Streamline the claims process with a clear and intuitive system for your intake specialists, claim specialists, and managers. * Enable your claim specialists to handle multiple policies within a claim case. * Use a customized playbook and workspace for various claim-related roles. * Manage the entire claims life cycle, from the first-notice-of-loss (FNOL) to the case closure. See [Individual Life Claims](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]