--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Insurance claims release notes for upgrades from Xanadu to Yokohama # Combined Insurance claims release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Insurance Claims Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document covers the upgrade path for ServiceNow Insurance claims from the Xanadu release family to the Yokohama release family. It provides a comprehensive summary of new features, changes, removals, deprecations, activation instructions, and other relevant information to help customers prepare for and execute their upgrade efficiently. Show full answer Show less ## Key Features Introduced Between Xanadu and Yokohama * **New Lines of Business Setup:** Easily configure new lines of business within the Insurance claims framework to manage one or more incidents. * **Customizable Claims Workflow:** Tailor which incidents appear during claim intake based on line of business. Define adjuster task creation rules and enable or disable itemized loss and expenses as part of the workflow. * **Persona-Based Claims Workspaces:** Create and customize workspaces for different user roles without any coding. An example setup for travel insurance line of business and its incident workflows is provided for reference. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were introduced between the Xanadu and Yokohama releases for Insurance claims. Customers can expect feature consistency without any backward incompatible updates in these areas. ## Upgrade Considerations and Activation * **Pre- and Post-Upgrade Tasks:** Customers should review and complete the recommended tasks before and after upgrading to Yokohama to ensure a smooth transition. * **Activation:** Insurance claims can be installed by requesting the app via the ServiceNow Store. Customers can find all available apps and submit requests through the store portal. ## Additional Requirements and Compatibility No new additional requirements, browser requirements, accessibility updates, or localization changes were introduced in this upgrade cycle. Customers can continue using existing configurations and environments without alteration. ## Highlighted Capabilities from Xanadu * A flexible framework supporting any single policy property and casualty (P\&C) claim without the need to create case types or custom flows. * Comprehensive end-to-end claims workflow configuration made simple. * Support for complex claims involving multiple adjusters. * Customizable persona-based workspaces tailored to distinct team roles and responsibilities. These capabilities remain effective and unchanged in Yokohama. Consolidated page of all release notes for Insurance claims from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Insurance claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Insurance claims to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-insuranceclaims-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Insurance claims. {#dfrn3-insuranceclaims-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Set up new lines of business easily](https://www.servicenow.com/docs/access?context=setting-up-insurance-claims-flow&family=xanadu&ft:locale=en-US) : Leverage the Insurance claims framework to configure a new line of business for one or more incidents. [Customize your claims workflow](https://www.servicenow.com/docs/access?context=claim-incident-configuration-table&family=xanadu&ft:locale=en-US) : Configure which incidents to display for claim intake, depending on the line of business. Define how adjuster tasks are created based on the selected incidents, and enable or disable itemized loss and expenses as part of the flow. [Set up persona-based claims workspaces](https://www.servicenow.com/docs/access?context=insurance-claims-flow-workspace&family=xanadu&ft:locale=en-US) : Set up workspaces for each persona that can be easily customized without requiring code changes. [Refer to the travel insurance example](https://www.servicenow.com/docs/access?context=using-insurance-claims-flow&family=xanadu&ft:locale=en-US) : Refer to the included travel insurance line-of-business example to review the incident intake and resolution workflow. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Insurance claims features. {#dfrn3-insuranceclaims-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Insurance claims features or functionality were removed. {#dfrn3-insuranceclaims-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Insurance claims features or functionality were deprecated. {#dfrn3-insuranceclaims-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Insurance claims. {#dfrn3-insuranceclaims-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Insurance claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Insurance claims, such as specific requirements or compliance levels. {#dfrn3-insuranceclaims-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Leverage a versatile framework that adapts to any single policy property and casualty (P\&C) claim without creating case types or flows * Set up and configure a comprehensive end-to-end claims workflow with ease * Manage complex claims with multi-adjuster support * Customize persona-based claims workspaces to support specific roles and responsibilities in your team See [Insurance claims](https://www.servicenow.com/docs/access?context=insurance-claims-flow&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]