--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined ITOM AIOps release notes for upgrades from Xanadu to Yokohama # Combined ITOM AIOps release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM AIOps Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of ITOM AIOps from the Xanadu release family to Yokohama. It summarizes new features, changes, deprecations, activation information, accessibility, localization, and highlights relevant across ITOM AIOps components including Agent Client Collector, Health Log Analytics, Event Management, and Service Operations Workspace. Show full answer Show less ## Key Features * **Agent Client Collector Enhancements (Xanadu):** Configure agent log levels directly from the ServiceNow instance and secure agent connections via self-signed certificates. Expanded Linux and Windows server checks improve data collection capabilities. * **Health Log Analytics (HLA):** Stream system log data from the ServiceNow Glide System Log table directly to HLA, enabling enhanced log analytics. New data inputs support integration with Splunk polling and log data connectors like Cribl, Edge Delta, and Vector Agent for efficient ingestion of large log volumes. * **Event Management Improvements:** Now Assist AI-driven analysis accelerates alert resolution by investigating past related incidents and generating comprehensive alert group descriptions. Network traffic-based alert grouping leverages discovered TCP connections with ML Service Mapping to reduce noise and improve visibility. Users can view configuration item details in Express List preview panels and launch alert analyses directly from Now Assist. * **Service Reliability Management Application:** Enables teams to respond, collaborate, track, and self-remediate alerts and incidents effectively. * **Service Operations Workspace (ITOM):** Introduces alert grouping based on network traffic correlation and enhanced group automation features including simulation of different group types and tracking grouping efficiency metrics. * **Automation Enhancements:** Enrich alert automation by mapping current alert field values to new specified values and allowing team-level operators to create and manage alert automations with appropriate roles. ## Key Changes * Refinements to alert automation UI such as renaming "Re-run test" to "Re-run simulation" and replacing toggle switches with check boxes to improve usability. * Expanded permissions allowing system administrators to associate any supported service for use within Service Reliability Management, independent of ownership or support group configurations. * No removals or deprecations in Yokohama beyond those already noted in Xanadu; however, some dashboards such as Event Management scorecards and insights were deprecated in Xanadu. ## Activation and Requirements * ITOM AIOps requires activation of the Event Management plugin (com.glideapp.itom.snac). * Health Log Analytics and advanced predictive features require purchase of ITOM Predictive AIOps. * Service Operations Workspace is available via the AIOps Experience application from the ServiceNow Store. * Agent Client Collector, Health Log Analytics, and Service Operations Workspace are accessible through the ServiceNow Store, with installation and activation details provided. * No new additional or browser-specific requirements were introduced between Xanadu and Yokohama. ## Accessibility and Localization * Service Dashboard and Log Viewer components now support reflow, allowing zoom up to 400% without loss of content or functionality, enhancing usage for users with low vision. * Health Log Analytics supports multiple languages including US English, UK English, French, German, Italian, Japanese, and Spanish, with US English as the default. ## Highlights for ServiceNow Customers * **Improved Security and Configuration:** Simplified agent configuration and enhanced security for agent connections. * **Advanced AI-Driven Insights:** Now Assist integration streamlines alert investigation and resolution by leveraging historical incident data and providing actionable recommendations and contacts. * **Enhanced Alert Grouping and Management:** Network traffic-based alert grouping reduces noise and improves operational visibility and response times. * **Flexible Automation and Service Reliability Management:** New automation mapping capabilities and broader service association options empower operational teams. * **Streamlined Data Integration:** Expanded support for log data ingestion from varied sources enhances observability and analytics capabilities. Consolidated page of all release notes for ITOM AIOps from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM AIOps to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomaiops-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for ITOM AIOps. {#dfrn3-itomaiops-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Load the allow list only from the configuration file](https://www.servicenow.com/docs/access?context=acc-yml-options&family=xanadu&ft:locale=en-US) : Enhance your security by loading the allow list from the configuration file and ignoring the allow-list parameters. [Configure the agent log level from the instance](https://www.servicenow.com/docs/access?context=set-agent-log-level&family=xanadu&ft:locale=en-US) : Configure the agent log level directly from the ServiceNow® instance without needing to access the acc.yml configuration file. [Ensure secure agent connections](https://www.servicenow.com/docs/access?context=add-certificate-trust-store&family=xanadu&ft:locale=en-US) : Ensure that your agent connections are secure by adding a self-signed certificate to your operating system's truststore. Adding a certificate to the truststore verifies that the certificate is authentic. [Use the new application Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-landing-page&family=xanadu&ft:locale=en-US) : Use the Service Reliability Management application to respond, collaborate, track, and self-remediate when working on alerts and incidents. [Configure the Dynatrace connector instance](https://www.servicenow.com/docs/access?context=configure-dynatrace-connector&family=xanadu&ft:locale=en-US) : Starting in version 3.6.3, Event Management supports collecting raw metric data collection using the Dynatrace metric connector. [Enable expanded processing for the MID server on Network Interface Controllers (NICs) during keepalive operation](https://www.servicenow.com/docs/access?context=acc-yml-options&family=xanadu&ft:locale=en-US) : Starting in version 3.6.3, benefit from enhanced stability when running a keepalive operation. You can use the enhanced MID Server capability to configure the number of Network Interface Controllers (NICs) that can be monitored by a keepalive operation. [Stream log data from the System Log table in Glide to the Health Log Analytics AI engine](https://www.servicenow.com/docs/access?context=hla-data-input-glide-syslog&family=xanadu&ft:locale=en-US) : Use the Glide Syslog data input to stream log messages from the System Log table (Glide Syslog) in Glide to the Health Log Analytics AI engine (Occultus). Note: Only a single Glide Syslog data input can exist in the system. This data input doesn't run on a MID Server. [Enrich automation](https://www.servicenow.com/docs/access?context=enrich-alert-sow-itom&family=xanadu&ft:locale=en-US) : Map current alert fields values to specified new values through the Change alert values option, in the "If these conditions are met, don't add an alert in ServiceNow" section. [Group automation](https://www.servicenow.com/docs/access?context=group-alert-sow-itom&family=xanadu&ft:locale=en-US) : Track and optimize alert grouping efficiency through a new header displaying key details from the Test Automation section, including total alerts, alert groups, ungrouped alerts, and compression. [View data on configuration items on the preview panel in Express List](https://www.servicenow.com/docs/access?context=el-ci-data&family=xanadu&ft:locale=en-US) : View additional details about configuration items (CIs) that are bound to alerts on the Express List preview panel. [Speed up alert resolution with a Now Assist analysis of past related incidents](https://www.servicenow.com/docs/access?context=nai-past-incidents&family=xanadu&ft:locale=en-US) : Enhance efficiency and reduce downtime with a Now Assist analysis of past incidents related to the current alert. Now Assist investigates historical data to identify past incidents related to the current alert and reports their frequency and criticality levels. It also provides a summary of effective strategies used to resolve them. In addition, Now Assist offers contact information for individuals or teams who have resolved similar incidents in the past and could assist when needed. [Generate an alert group description in Express List using Now Assist](https://www.servicenow.com/docs/access?context=alert-group-descr-generate-el&family=xanadu&ft:locale=en-US) : Use Now Assist to generate a description of an alert group in Express List that encompasses all the alerts within the group. The generated description replaces the original description of the group. [Launch an alert analysis from the Now Assist panel](https://www.servicenow.com/docs/access?context=alert-analysis-now-assist-panel&family=xanadu&ft:locale=en-US) : Analyze an alert from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing ITOM AIOps features. {#dfrn3-itomaiops-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Alert automation enhancements](https://www.servicenow.com/docs/access?context=sow-itom-alert-automation&family=xanadu&ft:locale=en-US) : In Group automation, in the Simulation section, Re-run test has been renamed Re-run simulation. : The Active toggle switch has been replaced with a check box. [Enrich automation](https://www.servicenow.com/docs/access?context=enrich-alert-sow-itom&family=xanadu&ft:locale=en-US) : A new section, And finally, featured two radio buttons, Run other enrich alert automations and Don't run other enrich alert automations, which replace the previous Continue running automations of this type toggle switch. Although this section is new, the functionality is unchanged. Selecting Run other enrich alert automations continues running automations with the same filter conditions, while Don't run other enrich alert automations halts additional automations after execution except for those owned by other assignment groups. [Associate services to use in Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-add-service&family=xanadu&ft:locale=en-US) : System admins can select any supported service and associate it to use in Service Reliability Management regardless of the owner or support group configurations. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some ITOM AIOps features or functionality were removed. {#dfrn3-itomaiops-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some ITOM AIOps features or functionality were deprecated. {#dfrn3-itomaiops-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | The following dashboards have been deprecated: * Event Management scorecards * Event Management insights * Event Management overview * Health Log Analytics Overview Service Management Dashboard is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process \[KB0867184\] article in the Now Support knowledge base. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM AIOps. {#dfrn3-itomaiops-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). To work with Health Log Analytics, you must purchase ITOM Predictive AIOps, a more comprehensive ITOM AIOps package. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=xanadu&ft:locale=en-US). Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=yokohama&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). * Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: [Agent Client Collector](https://www.servicenow.com/docs/access?context=agent-client-collector-rn&family=yokohama&ft:locale=en-US), [Health Log Analytics](https://www.servicenow.com/docs/access?context=health-log-analytics-rn&family=yokohama&ft:locale=en-US), and [Install ServiceNow Operations Workspace (ITOM)](https://www.servicenow.com/docs/access?context=install-sow-itom-apps&family=yokohama&ft:locale=en-US) are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels. {#dfrn3-itomaiops-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Support for reflow : The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | [ ] ## Localization information If there are specific localization considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Localization information : The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | [ ] ## Highlight information If there are specific highlight considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | [Agent Client Collector](https://www.servicenow.com/docs/access?context=agent-client-collector-rn&family=xanadu&ft:locale=en-US) highlights: * Configure the agent log level from the instance without needing to access the acc.yml configuration file. * Ensure secure agent connections by adding a self-signed certificate. * Gather expanded information on your Linux and Windows servers by using expanded Linux and Windows checks. [Health Log Analytics](https://www.servicenow.com/docs/access?context=health-log-analytics-rn&family=xanadu&ft:locale=en-US) highlights: * Enhance your system with the latest updates: Security fixes; Filebeat, Elasticsearch, and Microsoft Azure Event Hubs data input updates; Java JDK 17 update and support, and dependency upgrades. * Stream system logs from Glide to Health Log Analytics using the Glide Syslog data input. [Event Management release notes](https://www.servicenow.com/docs/access?context=event-management-rn&family=xanadu&ft:locale=en-US) highlights: * View configuration item (CI) information on the preview panel in Express List. * Optimize alert resolution with Now Assist AI-driven investigation of past related incidents. * Generate an alert group description in Express List using Now Assist. * Launch an alert analysis from the Now Assist panel. | | Yokohama | Health Log Analytics highlights: * Pull data from Splunk consistently over time using the Splunk Polling data input, which sends recurring queries (polls) to Splunk. * Use your Splunk data input to ingest data from Splunk in a pre-processed, structured format. * Integrate with log data connectors from the Integrations Launchpad * Use dedicated Cribl, Edge Delta and Vector Agent data inputs to streamline HLA data ingestion with tools handling large log volumes. * Generate a description of Health Log Analytics alerts using Now Assist. Event Management highlights: * Focus on critical connections and dependencies by reviewing network traffic-based alert grouping, which uses discovered TCP connections together with ML Service Mapping to correlate alerts on host CIs that have network traffic connections between them. This approach reduces noise, enhances visibility, and accelerates response times. [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=yokohama&ft:locale=en-US) * Starting with version 26.3.1, benefit from the new alert grouping based on network traffic correlation: * Use Express List® to investigate network traffic-based alert groups * View connections between network traffic-based alerts in Link View. * Starting with version 2.5.3, review alert group analysis by Now Assist * Review relevant information in the Now Assist panel based on records selected in Express List®. * Enable team-level operators to create and manage new alert automations by assigning the new team_operator role. * Map current alert field values to new specified values through the new Change alert values option in the Enrich automation section. * Track and optimize grouping efficiency by viewing key details such as total alerts, alert groups, ungrouped alerts, and compression in Group Automation. Simulate other group types, such as CMDB, ML, and text-based grouping. Agent Client Collector highlights: * Create tasks to address Agent Client Collector errors. * Discover java installation information using file-based discovery. * Upgrade many agents at once using high-volume upgrade of Agent Client Collector. * Conserve the MID Server resources for more persistent features by using MID-less installation. See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]