--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Knowledge Management release notes for upgrades from Xanadu to Yokohama # Combined Knowledge Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Management Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides ServiceNow customers with essential information on upgrading Knowledge Management from the Xanadu release family to the Yokohama release. It summarizes new features, changes, removals, deprecations, activation details, and enhancements introduced across these releases to help you prepare for and optimize your upgrade experience. Show full answer Show less ## New Features * **Xanadu:** * New dashboard report to track articles expiring within 90 days, facilitating timely decision-making on article retirement or republication. * Now Assist integration enabling quick drafting of knowledge articles from multiple similar cases or case-specific keywords in both workspace and classic environments. * Support for generating knowledge articles in multiple languages by configuring language options within Now Assist. * Context menu feature in Now Assist to rewrite selected parts of articles for improved editing efficiency. * **Yokohama:** * Ability for administrators to clone KB generation skills and customize prompts for AI model providers, allowing tailored knowledge article templates and generation using Now Assist from single or multiple knowledge bases. ## Changes * **Xanadu:** * AI Search enabled on the Knowledge Management Service Portal to deliver AI-powered search results for selected articles. * The Knowledge Management advanced plugin, which includes article versioning, subscriptions, templates, and quality indexing, is installed by default for new customers; existing customers can activate it optionally. * **Yokohama:** * Introduction of an accessibility checker button in the TinyMCE HTML editor toolbar to identify and fix accessibility issues during knowledge article creation. ## Removals and Deprecations No features or functionalities related to Knowledge Management were removed or deprecated between Xanadu and Yokohama releases. ## Activation and Requirements * Knowledge Management is an AI Platform feature active by default in both Xanadu and Yokohama releases. * There are no new additional requirements or browser specifications introduced between these releases. ## Accessibility Enhancements The Yokohama release enhances accessibility compliance by integrating an accessibility checker within the TinyMCE toolbar, empowering authors to detect and resolve accessibility issues directly during article editing. ## Highlighted Enhancements * **Xanadu:** Upgraded TinyMCE editor with improvements such as Power Paste, Anchor, and Insert Accordion features to improve article formatting. * Enhanced knowledge base management capabilities through the advanced plugin, including versioning, subscriptions, templates, and quality indexing. * Optimized, personalized AI Search results on the Knowledge Management Service Portal homepage. * Now Assist capabilities to generate or refine knowledge articles from multiple related cases, with generative AI features to shorten or elaborate content. * **Yokohama Patch 6:** Added support for AI model providers Google Gemini and Anthropic Claude on AWS, alongside existing providers, for Now Assist skills and AI agents. * Customization of AI prompts for knowledge article generation and continued enhancements to accessibility and knowledge base management features. ## Practical Benefits for ServiceNow Customers By upgrading to Yokohama, you gain advanced AI-assisted knowledge article creation and editing capabilities, multilingual support, and improved accessibility compliance. The integration of AI Search and the Knowledge Management advanced plugin enhances your ability to manage knowledge content effectively, ensuring higher quality, relevance, and user engagement. Customizable AI prompts and expanded AI model provider options offer flexibility to tailor knowledge generation to your organizational needs. Consolidated page of all release notes for Knowledge Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [New report on Knowledge Management dashboard](https://www.servicenow.com/docs/access?context=km-overview-dash&family=xanadu&ft:locale=en-US) : Make timely decisions on articles expiring in the next 90 days through a report on the Knowledge Management dashboard and determine whether to retire or republish them. [Now Assist in Knowledge article generation from multiple cases](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-coreui&family=xanadu&ft:locale=en-US) : Quickly draft knowledge articles from your workspace or classic environment based on similar cases with Now Assist. Knowledge articles can be generated by selecting a list of similar cases or case numbers or even by searching keywords specific to a case. [Generate article with multi-language](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-multilanguage-support&family=xanadu&ft:locale=en-US) : Generate articles for an incident, case, or other supported task type in a language other than English by setting up language options for knowledge article generation in Now Assist. [Edit article with context menu](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-context-menu&family=xanadu&ft:locale=en-US) : Rewrite selected parts of a Knowledge article based on context by deploying the Now Assist context menu. | | Yokohama | [Configure skills with custom prompts for knowledge article templates](https://www.servicenow.com/docs/access?context=Now-assist-configure-custom-prompts-for-templates&family=yokohama&ft:locale=en-US) : As an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Knowledge Management features. {#dfrn3-knowledgemanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Enable AI Search on the Knowledge Management Service Portal](https://www.servicenow.com/docs/access?context=knowledge-service-portal-searching&family=xanadu&ft:locale=en-US) : Displays AI-powered search results for a selected article through AI Search. [Default advanced plugin installation](https://www.servicenow.com/docs/access?context=activate-knowledge-advanced-plugin&family=xanadu&ft:locale=en-US) : Article versioning, article subscriptions, article templates, and an article quality index are available through the Knowledge Management advanced plugin, which is installed by default for new customers. If you are an existing customer, you have the option to activate it. | | Yokohama | [Editing functions for knowledge articles in the HTML editor](https://www.servicenow.com/docs/access?context=knowledge-html-editor&family=yokohama&ft:locale=en-US) : Identify and resolve accessibility related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. | [ ] ## Removed Between your current release family and Yokohama, some Knowledge Management features or functionality were removed. {#dfrn3-knowledgemanagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Knowledge Management features or functionality were deprecated. {#dfrn3-knowledgemanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Knowledge Management is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Knowledge Management is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-knowledgemanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=accessibility-checker&family=yokohama&ft:locale=en-US) for more information. | [ ] ## Localization information If there are specific localization considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Improve article formatting thanks to the knowledge article editor using the upgraded version of TinyMCE, which provides multiple enhancements such as Power Paste, Anchor, and Insert Accordion. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. * Get optimized, personalized, and relevant search results by using AI Search for Knowledge Base articles on the Knowledge Management Service Portal homepage. * Address concerns from related cases in a single article by using Now Assist in Knowledge Management to generate a knowledge base article from a selection of similar cases. * Select content in a knowledge article and shorten or elaborate it using the generative AI capabilities of Now Assist. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Customize prompts for AI model providers to generate Knowledge articles with Now Assist. * Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=yokohama&ft:locale=en-US) for more information. | [ ]