--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Manufacturing Commercial Operations release notes for upgrades from Xanadu to Yokohama # Combined Manufacturing Commercial Operations release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Manufacturing Commercial Operations Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document helps ServiceNow customers prepare for upgrading Manufacturing Commercial Operations from the Xanadu release family to the Yokohama release family. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant upgrade information. The notes emphasize cross-family updates and provide clarity on what to expect during and after the upgrade. Show full answer Show less ## New Features * **Manufacturing Commercial Operations Exception and Dispute Management:** Automates order exception management by consolidating change requests for orders and order line items into a single case with multiple case lines. Supports case tasks and assignments to track progress efficiently. * **Sales Contract Automation:** Creates sales contracts automatically from customer-approved quotes, improving data accuracy and dispute resolution. * **User Roles and Dealer Framework (Yokohama):** Introduces user roles to define responsibilities and a dealer framework to manage daily activities and real-time data monitoring. (Note: Initial release includes data model only.) * **Sales Promotion Data Model (Yokohama):** Enables OEMs to publish promotions and dealers to submit claims post-sales. Supports bulk import functionality, requiring customization on existing Customer Service Management or Business Location Service Portal portals. * **Plugin Installation:** Lists all plugins installed with Manufacturing Commercial Operations to facilitate setup. * **Multiple Line Items on Cases:** Allows capturing and tracking requests for multiple items on the Business Portal; case line items and tasks are visible on the case page. * **Catalog Item Copying:** Enables copying Service Catalog items to Remote Catalog within Service Exchange, reducing duplication and manual effort. * **Sales CRM Self-Service Portal:** Allows B2B customers to configure products and place orders directly through the Sales CRM self-service order placement portal. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were introduced between the Xanadu and Yokohama releases for Manufacturing Commercial Operations. ## Activation Information Manufacturing Commercial Operations applications must be installed by requesting them from the ServiceNow Store. For installation guidance, customers should refer to the "Configuring Manufacturing Commercial Operations" documentation. The ServiceNow Store also provides cumulative release notes and version history for all related apps. ## Additional Information * **Browser, Accessibility, and Localization:** No updates or changes were noted between releases. * **Service Exchange Enhancements (Xanadu and Yokohama):** Enables seamless connection and service tracking between manufacturers, customers, suppliers, channels, and partners without custom integrations. Supports entitlement assessments, automated synchronization of configuration data, and process orchestration before synchronization. * **Email Interactions (Yokohama):** Transforms emails into interactions rather than cases for improved communication handling. ## Practical Benefits for ServiceNow Customers * Streamlined order exception and dispute management reduces manual follow-up and enhances traceability. * Automated contract creation from customer-approved quotes reduces errors and accelerates sales processes. * Dealer and sales promotion frameworks improve operational control and visibility into promotions and claims. * Enhanced portals and catalog management simplify product ordering and reduce administrative overhead. * Service Exchange integration minimizes the need for custom configurations, ensuring smoother partner and supplier collaboration. Consolidated page of all release notes for Manufacturing Commercial Operations from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Manufacturing Commercial Operations to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-manufacturingcommercialoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Automate the order exceptions management process with Manufacturing Commercial Operations Exception and Dispute Management](https://www.servicenow.com/docs/access?context=manufacturing-edm-exploring&family=xanadu&ft:locale=en-US) : Streamline operational tasks by using the order exceptions case type. Enable greater visibility and traceability into cases and order exceptions by capturing all the change requests for orders and order line items in a consolidated case with case lines. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents. [Create a sales contract from customer-approved quotes with integration with CM Pro](https://www.servicenow.com/docs/access?context=manufacturing-cso-exploring&family=xanadu&ft:locale=en-US) : Automate the process of creating contracts from customer-approved quotes, improve data accuracy, and streamline dispute resolution by allocating responsibilities between parties. | | Yokohama | [Manufacturing Commercial Operations users](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=yokohama&ft:locale=en-US) : User roles provide the information on the users and their responsibilities. [Dealer](https://www.servicenow.com/docs/access?context=dealer-data-model-overview&family=yokohama&ft:locale=en-US) : The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight. Note: Q2 release includes only the data model and not the playbook. [Sales Promotion data model](https://www.servicenow.com/docs/access?context=sales-promotion-campaign-claims&family=yokohama&ft:locale=en-US) : The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed. Note: Q2 release includes only the data model and not the playbook. The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals. [Install Manufacturing Commercial Operations plugin](https://www.servicenow.com/docs/access?context=manufacturing-commercial-operations-plugins&family=yokohama&ft:locale=en-US) : List of all the plugins that are installed with Manufacturing Commercial Operations plugin. [Support multiple line items on a case to track requests on the Business Portal​](https://www.servicenow.com/docs/access?context=manufacturing-using&family=yokohama&ft:locale=en-US) : Capture and track requests for multiple items on the Business Portal.​ Case line items, case tasks, and case line tasks all appear on the case page​. [Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange](https://www.servicenow.com/docs/access?context=mco-using-servicebridge-manufacturers&family=yokohama&ft:locale=en-US) : Eliminate duplication effort in Remote Catalog creation and maintenance​, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog. [View products from the catalog and place orders directly through the Sales CRM self-service portal](https://www.servicenow.com/docs/access?context=mco-som-using&family=yokohama&ft:locale=en-US) : Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal​.​ | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Manufacturing Commercial Operations features. {#dfrn3-manufacturingcommercialoperations-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Manufacturing Commercial Operations features or functionality were removed. {#dfrn3-manufacturingcommercialoperations-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Manufacturing Commercial Operations features or functionality were deprecated. {#dfrn3-manufacturingcommercialoperations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=configuring-manufacturing-foundation&family=xanadu&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=configuring-manufacturing-foundation&family=yokohama&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels. {#dfrn3-manufacturingcommercialoperations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Capture change requests for orders and order line items with Order Exceptions Case Management for Manufacturing Commercial Operations. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents effectively. * Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. Service Exchange for Manufacturing Commercial Operations was enhanced and updated in the Xanadu release. * Enable Service Exchange for Manufacturing Commercial Operations to help with the following tasks: * Enables manufacturers to adopt new features, publish product offerings, and provide uninterrupted service to their customers who haven't upgraded. * Assesses entitlements for compatibility before synchronizing them to customers, suppliers, channels, and partners. * Supports automated synchronization of configuration data between manufacturers and customer instances. Enables customers, suppliers, channels, and partners to run specific processes before synchronizing tasks with their manufacturers. See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. * Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature. * Transform emails into interactions rather than cases with email interactions. * Enable the dealer and sales promotion framework and its user role and responsibilities. * Configure the Manufacturing Commercial Operations plugins. See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=yokohama&ft:locale=en-US) for more information. | [ ]