--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Mastercard Spoke release notes for upgrades from Xanadu to Yokohama # Combined Mastercard Spoke release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mastercard Spoke release notes for upgrades from Xanadu to Yokohama This consolidated release notes document helps ServiceNow customers prepare for upgrading Mastercard Spoke from the Xanadu release family to the Yokohama release family. It provides a clear summary of new features, changes, removals, deprecations, and activation details relevant to this upgrade. Show full answer Show less ## New Features The Yokohama release introduces a comprehensive set of new Mastercard Spoke actions specifically built for Mastercom Extended. These actions enable enhanced management of card disputes and related processes through the Mastercom API Suite. Key actions include: * Attaching and uploading documents by various IDs (Case, Claim, Event) * Creating and updating cases such as Pre-Arbitration, Arbitration, Pre-Compliance, and Compliance * Initiating disputes and creating reports * Looking up details for cases, claims, reports, queues, transactions, and document statuses * Parsing and building request/response data for claims and documents * Handling chargeback reversals and representment updates These features enable more streamlined and automated dispute management for cleared Single Message System original transactions using Mastercom Extended APIs. ## Changes, Removed, and Deprecated Features No changes, removals, or deprecations were introduced between Xanadu and Yokohama for Mastercard Spoke. ## Activation and Additional Information To activate Mastercard Spoke after upgrading, customers must install it via the ServiceNow Store. The store provides all available apps and instructions for submission requests. Mastercard Spoke is available exclusively through the ServiceNow Store. No additional requirements, browser requirements, accessibility considerations, or localization updates were noted for this upgrade. ## Key Outcomes for ServiceNow Customers * Enhanced capability to manage card disputes through integrated Mastercard Spoke actions for Mastercom Extended. * Seamless upgrade path with no deprecated or removed features impacting existing functionality. * Access to all new dispute management features by installing the latest Mastercard Spoke version from the ServiceNow Store. * Confidence that the upgrade maintains compliance with current browser, accessibility, and localization standards without additional changes. Consolidated page of all release notes for Mastercard Spoke from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mastercard Spoke to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mastercardspoke-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Mastercard Spoke actions](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) : The following Mastercard Spoke actions were built for Mastercom Extended: * Attach Document by Case ID - Extended * Attach Documents by Claim ID and Event ID - Extended * Check Document Details - Extended * Create a Report - Extended * Create Chargeback Reversal - Extended * Create Claim - Extended * Create Pre-Arbitration/Arbitration Case - Extended * Create Pre-Compliance/Compliance Case - Extended * Initiate a Dispute by Claim ID - Extended * Look up Case Details by ID - Extended * Look up Claim Details by ID Request Builder - Extended * Look up Claim Details by ID Response Parser - Extended * Look up Claim Details Request Builder - Extended * Look up Claim Details Response Parser - Extended * Look up Claims in a Queue by ID Stream - Extended * Look up Completed Report - Extended * Look up Processed Documents by Case ID Request Builder - Extended * Look up Processed Documents by Case ID Response Parser - Extended * Look up Processed Documents by Document Completed ID Request Builder - Extended * Look up Processed Documents by Document Completed ID Response Parser - Extended * Look up Queue by ID - Extended * Look up Queues Stream - Extended * Look up Report Fields - Extended * Look up Report Fields Stream - Extended * Look up Report Status - Extended * Look up Reports Stream - Extended * Look up Statuses for Documents Associated with Cases - Extended * Look up Transactions Request Builder - Extended * Look up Transactions Response Parser - Extended * Update Pre-Arbitration/Arbitration Case - Extended * Update Pre-Compliance/Compliance Case - Extended * Update Representment by Claim ID and Event ID - Extended * Upload Documents - Extended | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Mastercard Spoke features. {#dfrn3-mastercardspoke-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Mastercard Spoke features or functionality were removed. {#dfrn3-mastercardspoke-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Mastercard Spoke features or functionality were deprecated. {#dfrn3-mastercardspoke-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels. {#dfrn3-mastercardspoke-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs. * Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) for more information. | [ ]