--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Now Assist AI agents release notes for upgrades from Xanadu to Yokohama # Combined Now Assist AI agents release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 19 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist AI Agents Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides ServiceNow customers with essential information about upgrading Now Assist AI agents from the Xanadu release family to the Yokohama release family. It highlights new features, important changes, configuration updates, and best practices to help you prepare for and successfully implement the upgrade. Show full answer Show less The release notes cover both pre- and post-upgrade tasks, ensuring your Now Assist AI agents operate securely, efficiently, and with enhanced capabilities after upgrading. ## Key Features Introduced * **Security Enhancements:** Configure Access Control Lists (ACLs) and role masking in AI Agent Studio to precisely manage who can discover, trigger, and run AI agents and agentic workflows, reducing unauthorized access risks. * **Agentic Workflows:** The term "use case" is replaced by "agentic workflow" to define execution plans that solve complex tasks automatically. You can create, clone, test, and monitor these workflows via AI Agent Studio and the Now Assist panel. * **AI Agent Learning with Episodic Memory:** AI agents can now improve over time by learning from past successful interactions, enhancing task completion effectiveness. * **Multi-Conversation Support:** Live agents can manage multiple AI agent conversations simultaneously through the Now Assist panel, improving efficiency in case resolution. * **Expanded AI Model Providers:** Google Gemini, AWS Anthropic Claude, alongside Now LLM Service and Azure OpenAI, are available as AI model options for AI agents and Now Assist skills. * **New Tools for AI Agents:** Desktop actions for automating repetitive tasks, Knowledge Graph integration using Enterprise Graph, file retrieval, and custom output transformation strategies enhance AI agent functionality. * **Testing and Evaluation Improvements:** Manual and automated testing options with version control for LLM instructions help refine AI agent behavior. Execution logs facilitate evaluation runs to assess workflow performance. * **User Experience Enhancements:** Agentic workflows are integrated within Core UI and workspaces with visibility into execution progress and outcomes. AI agents can display output in Virtual Agent, and voice-to-text input supports accessibility. * **Alerting and Notifications:** Configurable email alerts notify administrators of unexpected AI agent or agentic workflow behavior based on defined thresholds. * **External AI Agent Support:** Create external AI agents that connect to third-party AI systems using Agent2Agent protocol or manual integration within AI Agent Studio. ## Key Changes and Updates * **Guided Setup Improvements:** Enhanced step-by-step guidance for creating AI agents and agentic workflows includes additional help text for writing effective LLM instructions. * **Usage Measurement Transition:** Now Assist usage measurement moves from a 365-day look-back to a 365-day burn-down model, resetting usage at the contract anniversary date. * **Default Skill Activation:** New customers automatically have designated Now Assist skills enabled upon installation; existing customers receive automatic activation for previously unconfigured skills during upgrade. * **Analytics Dashboard Enhancements:** Additional metrics, including customer satisfaction scores and agentic workflow performance indicators, provide deeper insights into AI agent effectiveness. * **Terminology and UI Updates:** The phrase "use case" is replaced by "agentic workflow" in AI Agent Studio. Testing tabs have been renamed for clarity, and tools used during AI agent tests are now visible for better troubleshooting. * **Security UI Pages:** New user interface pages in AI Agent Studio facilitate configuring security controls for AI agents and workflows. * **Data Policy Advisory:** When using Google as a web search provider for AI agent tools, data may be routed outside of your instance region. Customers should review organizational data policies before enabling this feature. * **Execution Modes:** AI agents and workflows can run in interactive mode (requesting user input on fallback) or non-interactive mode (returning output without user prompts). ## Activation and Requirements * Now Assist AI agents require activation of any Now Assist plugin from the ServiceNow Store. * The Next Experience UI Framework must be enabled to use the Now Assist panel. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. ## Accessibility and Localization * Voice-to-text input can be enabled in the Now Assist panel to support users with mobility impairments, visual impairments, neurodivergence, non-native language speakers, and mobile users. * Now Assist AI agents support localization based on the GPT-4o model framework. ## Practical Benefits for ServiceNow Customers * Enhanced security controls ensure AI agent operations comply with your organization's access policies. * Improved AI agent learning and multi-conversation handling boost efficiency in case and task resolutions. * Expanded AI model provider options and new tools allow customization of AI agent capabilities to meet diverse business needs. * Robust testing, Consolidated page of all release notes for Now Assist AI agents from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist AI agents release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist AI agents to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistaiagents-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Now Assist AI agents. {#dfrn3-nowassistaiagents-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 10](https://www.servicenow.com/docs/access?context=xanadu-patch-10&family=xanadu&ft:locale=en-US)** [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=xanadu&ft:locale=en-US) : Configure the access control lists (ACLs) for who can discover and trigger AI agents and agentic workflows in their guided setups in the AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to only authenticated users or publicly available. **Xanadu EA** [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=xanadu&ft:locale=en-US) : Create AI agents accomplish discrete tasks to use in a use case: * Create AI agents to gather data, make decisions, and complete tasks that would otherwise need to be done by a human. * Add one of the following tools or information sources for the AI agent to execute: * Catalog item * Conversational topic * Flow action * Now Assist skill * Record operation * Script * Search retrieval * Subflow * Web search [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&family=xanadu&ft:locale=en-US) : Create a use case with an execution plan to solve complex tasks with Now Assist. You can also do the following tasks: * Clone an existing use case to avoid manual configuration. * Create triggers when creating a use case that calls the AI agent when a condition or objective is observed. * Test a use case before execution. * Resolve record-based cases with AI agents. [Enable AI Guardian in AI agents](https://www.servicenow.com/docs/access?context=enable-aia-na-guardian&family=xanadu&ft:locale=en-US) : Enable AI Guardian in AI agents to automatically identify and block offensive messages that are sent by human agents. [Multiple conversations in Now Assist AI agents](https://www.servicenow.com/docs/access?context=multiple-conversations-aia&family=xanadu&ft:locale=en-US) : Enable live agents to interact with multiple AI agent conversations through the Now Assist panel. [AI Agent Analytics dashboard](https://www.servicenow.com/docs/access?context=ai-agent-dashboard&family=xanadu&ft:locale=en-US) : Analyze the performance, efficiency gain, and usage of AI agents through preconfigured dashboards. | | Yokohama | [Configure role masking for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-role-masking&family=yokohama&ft:locale=en-US) : Role masking restricts access to specific roles based on configuration to verify that agentic workflows, AI agents, and tools run within the boundaries of the roles configured to meet their business needs while reducing the risk of unauthorized access to the agents and the agentic data. [Add AI agent learning](https://www.servicenow.com/docs/access?context=agent-learning&family=yokohama&ft:locale=en-US) : Enhance AI agent learning through episodic memory, enabling AI agents to improve by learning from past successful interactions. [Select channels and access](https://www.servicenow.com/docs/access?context=channels-access-aw&family=yokohama&ft:locale=en-US) : Create and update UI actions for workflow executions and display handling. You can specify conditions for the display of the UI actions. [Desktop action](https://www.servicenow.com/docs/access?context=add-desktop-action-ai-agent&family=yokohama&ft:locale=en-US) : Add Desktop action as a tool to an AI agent to perform desktop automation for repetitive tasks. [Configuring Now Assist AI agents](https://www.servicenow.com/docs/access?context=configuring-ai-agents&family=yokohama&ft:locale=en-US) : Support multilingual conversations for AI agents across languages. [Test execution manually](https://www.servicenow.com/docs/access?context=test-ai-agent&family=yokohama&ft:locale=en-US) and [Test execution manually](https://www.servicenow.com/docs/access?context=test-aia-use-case&family=yokohama&ft:locale=en-US) : The testing page on AI Agent Studio has two testing options: * Manual test * Automated evaluation Observe the different versions of an AI agent behavior in manual tests and in automated evaluations using the Manual tests and Automated tests tabs. [Test user access](https://www.servicenow.com/docs/access?context=test-aia-access&family=yokohama&ft:locale=en-US) and [Test user access](https://www.servicenow.com/docs/access?context=test-aw-access&family=yokohama&ft:locale=en-US) : Test how an AI agent or agentic workflow completes a task and if it enables users permission to access it. [Model Context Protocol Client](https://www.servicenow.com/docs/access?context=mcp-client&family=yokohama&ft:locale=en-US) : * Authorization upgrades to support segregation of Resource Server and Authentication Server through Protected Resource Metadata (PRM). * Use the mcp_guardian_check property to enable guardian checks for MCP Client when there's an MCP tool call. * Supervise the pagination with mouse device support to show large number of services from an MCP server through the sn_mcp_client.cursor.max_iterations system property. * Add a title field for human-friendly display names that can be used as a programmatic identifier. [Use in-product experiences for agentic workflows on forms](https://www.servicenow.com/docs/access?context=in-product-agentic-ai&family=yokohama&ft:locale=en-US) : In the Core UI and workspaces, you can use UI and declarative actions to run agentic workflows. You can also see the presence, progress, and output of agentic workflows performed on a record. The execution details for each agentic workflow include who is supervising the workflow, estimated and total time taken, processing messages, and step history. [Review and approve requests and tickets with the Approval Assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=yokohama&ft:locale=en-US) : You can use the new approval assistance AI agent to view all pending approval requests and access detailed information about them. You can then approve requests and tickets and make updates to them from Now Assist in Virtual Agent. [Configure email notification alerts for AI agent and agentic workflow executions](https://www.servicenow.com/docs/access?context=config-aia-notifications&family=yokohama&ft:locale=en-US) : Configure alert email notifications for unexpected or undesired behavior from AI agents and agentic workflows. You can configure the thresholds for triggering the alerts on the Agent Properties table, and you can add or update the recipients of the email notifications from the Notifications table. [Create an external agent](https://www.servicenow.com/docs/access?context=create-external-aia&family=yokohama&ft:locale=en-US) : Create new external AI agents that connect to third-party agentic AI systems. Use Agent2Agent protocol or integrate agents manually to configure them in AI Agent Studio to use in the ServiceNow agentic AI system. [Knowledge Graph](https://www.servicenow.com/docs/access?context=add-knowledge-graph&family=yokohama&ft:locale=en-US) : Use Enterprise Graph (Small) as a resource to create a Knowledge Graph tool for an AI agent in the AI Agent Studio. [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=yokohama&ft:locale=en-US) : The Add button on the AI agents tab is added as a drop-down providing different agent types for AI agent creation: * Chat * Voice * External [AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&family=yokohama&ft:locale=en-US) : View and troubleshoot the agentic workflow and AI agent executions on AI Agent Studio. [Configuring Now Assist AI agents](https://www.servicenow.com/docs/access?context=configuring-ai-agents&family=yokohama&ft:locale=en-US) - Dynamic Orchestrator : Maps the right agents for an agentic workflow with Dynamic Orchestrator for better performance and accuracy of the agentic workflow execution. [View analytics for customer satisfaction with AI interactions](https://www.servicenow.com/docs/access?context=ai-agent-dashboard&family=yokohama&ft:locale=en-US) : Multiple new metrics have been added to the AI Agent Analytics dashboard, accessible from the AI Agent Studio to provide insight into average customer satisfaction and customer satisfaction with the best and worst performing agentic workflows and agents. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Add tools and information](https://www.servicenow.com/docs/access?context=add-tool-aia&family=yokohama&ft:locale=en-US) : The output transformation strategy for an AI agent output now contains a new option called Custom. With Custom output transformation strategy, a Transformation Instructions field with a text area is enabled for the user to provide their specific instructions for refining the output as per the agentic workflow. The instructions will also ensure that the transformation is done as per the user's need. [Configuring Now Assist AI agents](https://www.servicenow.com/docs/access?context=configuring-ai-agents&family=yokohama&ft:locale=en-US) - AI Agent Background Channel : Invoke the agentic conversations from the Workspace or Core UI via the AI Agent Background channel, that is associated with the AI Agent Background Provider, to execute the AI agents and agentic workflows. [Configuring Now Assist AI agents](https://www.servicenow.com/docs/access?context=configuring-ai-agents&family=yokohama&ft:locale=en-US) - Interactive and non interactive AI agents : Run AI agents and agentic workflows execution in one of the following ways: * Interactive Mode: AI agents reach out to the user for information during fallback. * Non interactive Mode: AI agents do not reach out to the user during fallback but send the execution output to the user. [Select Virtual Agent as a display option for AI agents](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=yokohama&ft:locale=en-US) : Choose to display AI agent output in Virtual Agent. You can also discover AI agents in Virtual Agent conversations. [Hide citations for agentic workflows or AI agents](https://www.servicenow.com/docs/access?context=aia-hide-citations&family=yokohama&ft:locale=en-US) : Disable citations for specific agentic workflows or AI agents in AI Agent Studio where citations are not required or involve confidential information. [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=yokohama&ft:locale=en-US) : * Long term memory: Add or delete categories for AI agents to store and retrieve memories. * Additional tools available while creating an AI agent. * Knowledge graph * File retrieval [Evaluate agentic AI](https://www.servicenow.com/docs/access?context=execute-aia-eval&family=yokohama&ft:locale=en-US) : In Now Assist Skill Kit, you can execute evaluation runs for your agentic workflows. You can select evaluation plans and the execution log datasets to judge whether your agentic workflows are consistently completing tasks and using the correct tools. [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=yokohama&ft:locale=en-US) : Create an AI agent to assist your live agents while resolving cases, incidents, or tasks: * Create AI agents to gather data, make decisions, and complete tasks that would otherwise need to be done by a human. * Add one of the following tools or information sources for the AI agent to execute: * Catalog item * Conversational topic * Flow action * Now Assist skill * Record operation * Script * Search retrieval * Subflow * Web search [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&family=yokohama&ft:locale=en-US) : Create an agentic workflow with an execution plan to solve complex tasks with Now Assist. You can also do the following tasks: * Clone an existing agentic workflow to avoid manual configuration. * Create triggers when creating an agentic workflow that calls the AI agent when a condition or objective is observed. * Test an agentic workflow before execution. * Resolve record-based cases with AI agents. [Enable AI Guardian in AI agents](https://www.servicenow.com/docs/access?context=enable-aia-na-guardian&family=yokohama&ft:locale=en-US) : Enable AI Guardian in AI agents to automatically identify and block offensive messages that are sent by human agents. [Multiple conversations in Now Assist AI agents](https://www.servicenow.com/docs/access?context=multiple-conversations-aia&family=yokohama&ft:locale=en-US) : Enable live agents to interact with multiple AI agent conversations through the Now Assist panel. [AI Agent Analytics dashboard](https://www.servicenow.com/docs/access?context=ai-agent-dashboard&family=yokohama&ft:locale=en-US) : Analyze the performance, efficiency gain, and usage of AI agents through preconfigured dashboards. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Now Assist AI agents features. {#dfrn3-nowassistaiagents-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=yokohama&ft:locale=en-US) : The guided setups for creating an AI agent and agentic workflow have been updated. [Define security controls](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&family=yokohama&ft:locale=en-US) and [Define security controls](https://www.servicenow.com/docs/access?context=define-sec-controls-aia&family=yokohama&ft:locale=en-US) : New security configuration UI pages have been added in the AI Agent Studio application to configure security controls for agentic workflows and AI agents for role masking. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Request status AI agent](https://www.servicenow.com/docs/access?context=ticket-status-aia&family=yokohama&ft:locale=en-US) : The request status AI agent provides an AI-generated summary of the most recent comments from the AI agent or other people working on a ticket. You can add attachments to an open ticket or incident to support a request action. To find more information about an open ticket, you can ask the request status AI agent follow-up questions based on previous answers from the agent. [Configuring Now Assist AI agents](https://www.servicenow.com/docs/access?context=configuring-ai-agents&family=yokohama&ft:locale=en-US) : Run AI agents and agentic workflows concurrently in AI Agent Background Channel and in Non-interactive mode. [Knowledge Graph](https://www.servicenow.com/docs/access?context=add-knowledge-graph&family=yokohama&ft:locale=en-US) : The Global Graph resource for creating a Knowledge Graph tool has been renamed to Enterprise Graph. [Confirm your web search tool provider data policies](https://www.servicenow.com/docs/access?context=add-web-search-ai-agent&family=yokohama&ft:locale=en-US) : If you select Google as your web search provider for web search AI agent tools, Google will use [Grounding with Google Search](https://cloud.google.com/vertex-ai/generative-ai/docs/grounding/grounding-with-google-search), offered under a Global Standard deployment, and data may be routed to places outside of regions specified on your ServiceNow instance as a result. Consult your organization's data policies before enabling AI agents with web search tools that use Google as the provider. [Follow new guided setups for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&family=yokohama&ft:locale=en-US) : The new steps for the guided setups for AI voice agents and agentic workflows includes additional help text and guidance for writing LLM instructions to help improve outcome and task completion. [Test execution manually](https://www.servicenow.com/docs/access?context=test-ai-agent&family=yokohama&ft:locale=en-US) : The tab names on the AI Agent Studio testing page have been renamed. The Test scenario tab is renamed to Test AI reasoning tab and the Output tab to Chat responses tab. [Add version control to instructions sent to the LLM](https://www.servicenow.com/docs/access?context=version-control&family=yokohama&ft:locale=en-US) : You can review multiple versions of instructions sent to the LLM when designing your AI agents or agentic workflows. You can choose which version is active to help with testing or evaluating the success of an AI agent or agentic workflow to compare against other versions. Versions are named and ordered by time created for organizational purposes. [Duplicate and edit existing tools when creating new AI agents](https://www.servicenow.com/docs/access?context=add-tool-aia&family=yokohama&ft:locale=en-US) : When adding a tool to an AI agent, you can select an existing tool instead of creating a new tool from scratch. After an existing tool is added, you can make changes to suit the specific AI agent's needs. [Reference](https://www.servicenow.com/docs/access?context=na-aia-reference&family=yokohama&ft:locale=en-US) : The sn_aia.enable_agent_tool_input_value_overrides system property is migrated to the \[sn_aia_property\] agent system property. [Monitor more AI agent analytics in the AI Agent Analytics dashboard](https://www.servicenow.com/docs/access?context=ai-agent-dashboard&family=yokohama&ft:locale=en-US) : Two new pages have been added to the AI Agent Analytics dashboard, giving administrators more indicators, visualizations, and breakdowns to track AI agent performance and usage. [Exploring Now Assist AI agents](https://www.servicenow.com/docs/access?context=exploring-ai-agents&family=yokohama&ft:locale=en-US) : Impersonation in Now Assist records transactions done by an AI agent in the name of the AI agent who executes the agentic workflow. [Now Assist AI agents](https://www.servicenow.com/docs/access?context=na-ai-agents&family=yokohama&ft:locale=en-US) - The phrase "use case" has been updated to "agentic workflow". : In AI Agent Studio, the phrase "use case" in the UI has been replaced with the phrase "agentic workflow" on all screens. [Tools visible when testing AI agents](https://www.servicenow.com/docs/access?context=test-ai-agent&family=yokohama&ft:locale=en-US) : When testing an AI agent, individual tool processes are now visible in the testing window, enabling you to track tool use, successes, or failures when trying out new AI agents. [Use data picker for value overrides in AI agent tools](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=yokohama&ft:locale=en-US) : When creating or modifying tools for AI agents, you can now use a data picker in value override fields. This helps ensure that information in records fields is transferred between tools. | [ ] ## Removed Between your current release family and Yokohama, some Now Assist AI agents features or functionality were removed. {#dfrn3-nowassistaiagents-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Now Assist AI agents features or functionality were deprecated. {#dfrn3-nowassistaiagents-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist AI agents. {#dfrn3-nowassistaiagents-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Now Assist in AI agents is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Now Assist, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Now Assist in AI agents is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Now Assist, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=yokohama&ft:locale=en-US). Important: Now Assist AI agents are available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=xanadu&ft:locale=en-US). Enable the Next Experience UI Framework before you can use the Now Assist panel. | | Yokohama | Additional requirements : You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=yokohama&ft:locale=en-US). Enable the Next Experience UI Framework before you can use the Now Assist panel. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn't supported in Internet Explorer. | | Yokohama | Browser requirements : Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn't supported in Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for Now Assist AI agents, such as specific requirements or compliance levels. {#dfrn3-nowassistaiagents-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | [Voice Input for Now Assist AI agents](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=xanadu&ft:locale=en-US) : Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see [Enable voice input for Now Assist panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=xanadu&ft:locale=en-US). : Once enabled, the Enable voice input for the Now Assist panel option will be available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=xanadu&ft:locale=en-US) for more information. : Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents. | | Yokohama | Accessibility information : [Voice Input for Now Assist AI agents](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=yokohama&ft:locale=en-US) : Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see [Enable voice input for Now Assist panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=yokohama&ft:locale=en-US). : Once enabled, the Enable voice input for the Now Assist panel option is available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=yokohama&ft:locale=en-US) for more information. : Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents. | [ ] ## Localization information If there are specific localization considerations for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | Now Assist AI agents is built on the GPT-4o-based framework and supports localization as per the GPT-4o model. | | Yokohama | Localization information : Now Assist AI agents is built on the GPT-4o-based framework and supports localization according to the GPT-4o model. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | [Xanadu Patch 10](https://www.servicenow.com/docs/access?context=xanadu-patch-10&family=xanadu&ft:locale=en-US) * Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows. * Add secure methods for AI agent and agentic workflow operations and apply appropriate ACLs to ensure that they can only be accessed and run by authorized users. * Security implementation with access control lists (ACLs) for agentic workflows and AI agents is mandatory. Xanadu EA * Define agentic workflows with an execution plan to achieve various tasks. * Use the Now Assist panel to communicate with the agent during an issue resolution. * Clone existing AI agents and use cases to save time and avoid manual configuration. * Enable AI Guardian to automatically identify and block offensive messages. * View the usage and performance of your AI agents with the AI agent analytics dashboard. * Enable multiple conversations for AI agents on the Now Assist panel. See [Now Assist AI agents](https://www.servicenow.com/docs/access?context=na-ai-agents&family=xanadu&ft:locale=en-US) for more information. For the Platform Now Assist release notes, see [Now Assist release notes](https://www.servicenow.com/docs/access?context=now-assist-rn&family=xanadu&ft:locale=en-US). | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Execute agentic workflows, AI agents, and tools in AI Agent Studio with role masking. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Run and review agentic workflow executions on forms in the Core UI and workspaces. * Framework extensibility with a new condition builder. * Support multilingual conversations. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Create and maintain versions of LLM instructions for AI agents and agentic workflows to help organize and iterate on prompts and test their effectiveness. * Follow updated guided setup steps for agentic workflows and AI agents with additional guidance for successful instructions sent to the LLM. * Duplicate existing script, record operations, and search retrieval tools to reduce the work needed to create unique AI agents. * Monitor new analytics in the AI Agents Analytics dashboard to track valuable insights in customer satisfaction with AI interactions. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * View the agentic workflow and AI agent activity on your AI Agent Studio. * Map the right agents for agentic workflow execution with Dynamic orchestrator in Virtual Agent for better performance and accuracy. * Create different types of AI agents. * Custom output transformation strategies for an AI agent. * Execute AI agents and agentic workflows from workspace or Core UI. * Run AI agents and agentic workflows in a non-interactive execution mode. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Use cases in Now Assist AI agents are now called agentic workflows. * Choose either Azure OpenAI or Now LLM Service as your preferred large language model (LLM) for AI agents and agentic workflows in the AI Agent Studio settings. * Use Virtual Agent for AI agent interactions. * Execute agentic evaluation runs to evaluate agentic workflows based on execution log data to compare against benchmarks and monitor performance. * Improve the quality of LLM responses by passing information between tools. * Hide citations for an agentic workflow or AI agent. * Transactions done by an AI agent for an agentic workflow are recorded in the name of the AI agent. * Enable AI agents to store and retrieve memories with categories. * Use Knowledge graph and File retrieval as tools in creating an AI agent. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Define agentic workflows with an execution plan for automatically resolving the incoming cases and incidents. * Use the Now Assist panel to communicate with the agent during issue resolution. * Clone existing AI agents and agentic workflows to save time and avoid manual configuration. * Enable AI Guardian to automatically identify and block offensive messages. * View the usage and performance of your AI agents with the AI agent analytics dashboard. * Enable multiple conversations for AI agents on the Now Assist panel. See [Now Assist AI agents](https://www.servicenow.com/docs/access?context=na-ai-agents&family=yokohama&ft:locale=en-US) for more information. For the Platform Now Assist release notes, see [Now Assist release notes](https://www.servicenow.com/docs/access?context=now-assist-rn&family=yokohama&ft:locale=en-US). | [ ]