--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Xanadu to Yokohama # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for IT Operations Management (ITOM) Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide outlines the key updates, new features, changes, and activation details for ServiceNow's Now Assist for IT Operations Management (ITOM) as you upgrade from the Xanadu to the Yokohama release. It aims to help ServiceNow customers prepare for the upgrade by summarizing essential information about autonomous alert management, AI-driven workflows, observability integrations, and usage measurement changes. Show full answer Show less ## New Features * **Manage Alerts Autonomously Workflow:** Introduces an AI-driven workflow that automates alert triage, impact analysis, and root cause investigation, replacing manual steps. It consolidates insights via the Express List, giving operators immediate visibility into incidents. * **Observability Skills Integration:** New Datadog and Gemini Cloud Assistant skills added, extending support to five observability tools including Dynatrace, Kentik, and New Relic within autonomous workflows. * **Dynatrace AI Agent:** Configurable Dynatrace AI agent enhances the Analyze alert impact workflow to investigate alerts from Dynatrace alongside Kentik and New Relic. * **Expanded AIOps Agents:** Four new AI agents provide deeper alert impact analysis by incorporating internal ServiceNow data to assess business impact and related issues. * **Analyze Potential Impact Workflow:** Assesses potential impact of change requests by analyzing relevant servers and services, supporting informed decision-making pre-change. * **Security with Access Control Lists (ACLs):** Enables secure configuration and management of AI agents and agentic workflows using ACLs and user identities via AI Agent Studio. * **Incident Context Workflow:** The Triage and analyze alerts workflow can now be initiated directly from the incident form's Now Assist panel to automate alert management tasks. * **Additional AI Model Providers:** Google Gemini and AWS Claude are added as AI model options alongside Now LLM Service and Azure OpenAI for Now Assist skills and agents. ## Changes * **Usage Measurement Update:** Starting with Yokohama Patch 5, Now Assist usage shifts from a 365-day look-back model to a 365-day burn-down model with resets at contract anniversaries, affecting how usage is tracked and reported. * **Default Skill Activation:** New installations automatically enable designated Now Assist skills. For upgrades starting with Yokohama Patch 11, previously unconfigured skills will be enabled by default; previously configured and disabled skills remain inactive. * **ACL Configuration Enhancements:** AI Agent Studio now allows fine-grained control over who can discover and trigger AI agents and workflows, including the ability to designate AI agents as dynamic users or AI users, and control their availability to authenticated or public users. * **AIOps AI Agent Reorganization:** Four AIOps AI agents were removed from the Analyze alert impact workflow and are now part of the manage alerts autonomously workflow. Agents for Dynatrace, Kentik, and New Relic remain in the Analyze alert impact workflow. ## Deprecations * The `snobsaia.admin` role is deprecated for configuring AI agents; users now require `credentialadmin` and `connectionadmin` roles. * The prompt "How severe is this alert?" has been removed from the Analyze alert impact agentic workflow starting with AI Agents for Observability version 2.0.1. ## Activation and Additional Requirements * Install the **AIOps Experience \[snsowaiops\]** application and **ServiceNow Otto for ITOM** from the ServiceNow Store to activate Now Assist for ITOM capabilities. * ServiceNow Otto for ITOM requires an ITOM Pro Plus or Enterprise Plus license. ## Key Outcomes for ServiceNow Customers * **Improved Alert Management Efficiency:** Automate critical alert handling workflows to reduce manual effort and accelerate incident resolution. * **Broader Observability Tool Support:** Integrate insights from multiple observability platforms to gain comprehensive alert context and impact analysis. * **Enhanced Security Controls:** Use ACLs to govern AI agent workflows securely, ensuring appropriate access and compliance. * **Flexible AI Model Options:** Leverage multiple AI providers to tailor AI capabilities according to organizational preferences and requirements. * **Simplified Upgrade Path:** Clear guidance on activation, role changes, and usage measurement helps ensure a smooth transition to Yokohama. Consolidated page of all release notes for Now Assist for IT Operations Management (ITOM) from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for IT Operations Management (ITOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for IT Operations Management (ITOM) to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously workflow](https://www.servicenow.com/docs/access?context=itom-autonomous-operator-workflow&family=yokohama&ft:locale=en-US) : Automate alert triage, impact analysis, and root cause investigation with an AI-driven workflow that replaces manual operator steps with autonomous decision-making. The workflow processes incoming alerts end-to-end and surfaces consolidated insights through Express List, giving operators immediate visibility into what happened, what's affected, and why. [Configure the Datadog and Gemini Cloud Assistant observability skills](https://www.servicenow.com/docs/access?context=itom-ai-agent-configuration&family=yokohama&ft:locale=en-US) : Set up the new Datadog and Gemini Cloud Assistant observability skills to get insights from those tools in the manage alerts autonomously agentic workflow. With Datadog and Google Gemini, the workflow now supports five observability tools, including Dynatrace, Kentik, and New Relic, helping you investigate and respond to a wider range of alerts. [Configure the Dynatrace analysis AI agent](https://www.servicenow.com/docs/access?context=now-assist-itom-config-dynatrace&family=yokohama&ft:locale=en-US) : Set up the Dynatrace analysis AI agent in the Analyze alert impact agentic workflow to investigate Dynatrace alerts. With Dynatrace, the agentic workflow now supports three observability tools, including Kentik and New Relic, helping you investigate and respond to a wider range of alerts. [Expand the Analyze alert impact agentic workflow with four new AIOps agents](https://www.servicenow.com/docs/access?context=now-assist-itom-use-aia&family=yokohama&ft:locale=en-US) : Get a fuller view of alert impact with four new AIOps agents in the Analyze alert impact agentic workflow. Along with observability data, the agentic workflow now includes information from within ServiceNow to help surface business impact and related issues. Activate the AIOps agents to include them in the agentic workflow. [Enhance your decision-making process with the Analyze Potential Impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-analyze-potential-impact-workflow&family=yokohama&ft:locale=en-US) : Assess the potential impact of a change using the Analyze Potential Impact agentic workflow. This workflow provides an analysis of the relevant servers and suggested services that might be impacted by your change request, ensuring you have all the insights needed to make informed decision before a change. [Add access control lists for security in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Enable security settings to run AI agents and agentic workflows using ACLs and user identities. You can configure and manage the ACLs in AI Agent Studio. [Utilize the Triage and analyze alerts agentic workflow in the context of an incident](https://www.servicenow.com/docs/access?context=itom-alert-triage-agentic-workflow&family=yokohama&ft:locale=en-US) : Initiate the Triage and analyze alerts agentic workflow from the Now Assist panel in the context of the incident form to perform all the functions of the workflow. This workflow automatically assigns, acknowledges, and summarizes origin alerts, determines their significance through historical analysis, and analyzes related incidents. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Analyze alert impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&family=yokohama&ft:locale=en-US) : Analyze the impact of alerts and identify the possible causes with the Analyze alert impact agentic workflow. The workflow interacts with observability tools, such as Kentik and New Relic, to surface alert details and provide insights. [Now Assist for IT Operations Management (ITOM) Triage and analyze alert agentic workflow](https://www.servicenow.com/docs/access?context=itom-alert-triage-agentic-workflow&family=yokohama&ft:locale=en-US) : Automatically assign, acknowledge, and summarize the alerts, determine their significance through history analysis, and analyze the related incidents. Initiate multiple parallel processes to triage and analyze the different alerts. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Now Assist for IT Operations Management (ITOM) features. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [AIOps AI agents removed from the analyze alert impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&family=yokohama&ft:locale=en-US) : Four AIOps AI agents have been removed from the analyze alert impact agentic workflow as they're now available in the manage alerts autonomously agentic workflow. AI agents for Dynatrace, Kentik, and New Relic remain in the analyze alert impact agentic workflow to help you learn about and respond to alerts. | [ ] ## Removed Between your current release family and Yokohama, some Now Assist for IT Operations Management (ITOM) features or functionality were removed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Now Assist for IT Operations Management (ITOM) features or functionality were deprecated. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Starting with version 2.0.1 of AI Agents for Observability, the sn_obs_aia.admin role, previously required to configure AI agents in the Analyze alert impact agentic workflow, has been removed. Users must now have the credential_admin and connection_admin roles instead. * Starting with version 2.0.1 of AI Agents for Observability, the prompt `How severe is this alert?` no longer appears in the Analyze alert impact agentic workflow. | [ ] ## Activation information Review information on how to activate Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : * Install the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). * Install ServiceNow Otto for ITOM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for ITOM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : The ServiceNow Otto for ITOM application requires an ITOM Pro Plus or Enterprise Plus license. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for IT Operations Management (ITOM), such as specific requirements or compliance levels. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Now Assist skills used in the analyze potential impact agentic workflow are turned on by default. * Use the new manage alerts autonomously workflow to efficiently manage alerts and minimize resolution times, including an AI agent for triage, impact analysis, and root cause investigation. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Get deeper impact analysis in the Analyze alert impact agentic workflow with five new AI agents. * Review Alert analysis, and relevant information for new mixed alert groups in the Now Assist panel to help investigate alerts more effectively. * Use the Triage and analyze alert agentic workflow to perform initial triage and analysis in the context of an incident. * Enhance security for Now Assist AI agents with Access Control Lists (ACLs). * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 * Investigate alerts and get the context that you need to respond efficiently using the Analyze alert impact agentic workflow. * Automatically perform initial alert triage and analysis tasks such as assigning alerts, analyzing alert history, and summarizing past incidents, with the Triage and analyze alert agentic workflow. See [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) for more information. | [ ]