--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Now Assist for Source-to-Pay Operations release notes for upgrades from Xanadu to Yokohama # Combined Now Assist for Source-to-Pay Operations release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Source-to-Pay Operations Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document covers all updates, new features, changes, and important upgrade information for Now Assist for Source-to-Pay Operations from the Xanadu release through to Yokohama. It is designed to help ServiceNow customers understand what enhancements and modifications to expect when upgrading and how to prepare accordingly. Show full answer Show less ## Key Features * **ServiceNow Otto for Sourcing and Procurement Operations (SPO):** Enables fulfillers and requesters to summarize procurement-related records, such as sourcing requests, purchase requisitions, procurement cases, and negotiations. The Yokohama release introduced an AI-powered agentic workflow for conversational intake, streamlining inquiries, clarifying requests, and recommending purchase plans. * **ServiceNow Otto for Supplier Lifecycle Operations (SLO):** Provides supplier managers and fulfillers with record summarization and an agentic workflow that automates supplier onboarding, including data validation and communication. It supports conversational intake allowing suppliers to submit cases and update profiles via AI-powered chat, with multilingual summarization for global accessibility. * **ServiceNow Otto for Accounts Payable Operations (APO):** Offers AP fulfillers generative AI capabilities to chat with live agents, submit requests, and track statuses. Features include AI-powered purchase order line mapping to improve matching accuracy and agentic workflows to efficiently manage high volumes of invoice inquiries. * **Third-Party AI Model Providers:** Yokohama adds Google Gemini and AWS Claude as options for Now Assist skills and AI agents, complementing existing support for Now LLM Service and Azure OpenAI. ## Key Changes * **Usage Measurement Update:** Starting with Yokohama Patch 5, Now Assist usage measurement shifts to a 365-day burn-down model resetting at the contract anniversary, replacing the previous look-back model. * **Default Skill Activation:** New customers automatically have designated Now Assist skills enabled upon installation. Existing customers upgrading to Yokohama Patch 11 will have any previously unconfigured skills turned on automatically, while skills manually turned off remain inactive. * **Access Control for AI Agents and Workflows:** Administrators can configure access control lists (ACLs) via AI Agent Studio to determine which users can discover and trigger AI agents and agentic workflows, controlling visibility and behavior as dynamic or AI users. * **Enhanced Virtual Agent Integration:** Requesters can leverage contextual generative AI within Virtual Agent chats for self-service tasks like purchasing and tracking procurement records. ## Upgrade Preparation and Activation Before upgrading to Yokohama, review and complete any pre- and post-upgrade tasks specific to your environment. Now Assist for Source-to-Pay Operations is activated by requesting installation from the ServiceNow Store. Ensure you review the latest activation instructions and cumulative release notes available on the store for comprehensive details. ## Additional Information * No features or functionalities were removed or deprecated between Xanadu and Yokohama. * There are no new browser, localization, or accessibility requirements introduced in these releases. ## Practical Benefits for ServiceNow Customers * Improved efficiency and accuracy in procurement, supplier lifecycle, and accounts payable operations through AI-powered summarization, conversational intake, and agentic workflows. * Reduced manual workload and faster processing times by automating common tasks such as supplier onboarding and invoice inquiry resolution. * Greater flexibility with additional AI model providers and configurable access controls to tailor AI assistance to organizational needs. * Enhanced user experience with real-time progress updates, actionable summaries, and multilingual support for global teams. Consolidated page of all release notes for Now Assist for Source-to-Pay Operations from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Source-to-Pay Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Source-to-Pay Operations to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Now Assist for Source-to-Pay Operations. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=xanadu&ft:locale=en-US) : With ServiceNow® ServiceNow Otto for Sourcing and Procurement Operations (SPO), fulfillers can easily summarize procurement-related records, providing real-time progress updates and action items. Available summarization skills include * Sourcing request summarization * Purchase requisition summarization * Procurement case summarization If you're entitled to Source-to-Pay Operations Pro SKU and Sourcing and Procurement Operations Pro SKU, you can install this application. [Request the generative AI capabilities by using the ServiceNow Otto for SPO Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-spo-va-using&family=xanadu&ft:locale=en-US) : Requesters can leverage contextual generative AI using the ServiceNow Otto for SPO Virtual Agent to complete self-service tasks, such as purchasing products or tracking the status of purchase requisitions, sourcing requests, or procurement cases. [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=xanadu&ft:locale=en-US) : With ServiceNow® ServiceNow Otto for SLO, supplier managers and fulfillers can summarize the details of supply-related records to keep them informed about their progress and action items. [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=xanadu&ft:locale=en-US) : With ServiceNow® ServiceNow Otto for APO application, AP fulfillers can easily summarize invoice case and inquiry case-related records, providing real-time progress updates and action items. | | Yokohama | [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) : ServiceNow Otto for SPO includes an agentic workflow that enhances conversational intake capabilities. This AI-powered agent team streamlines user inquiries to sourcing and procurement teams by gathering knowledge, clarifying requests, deflecting common questions, providing product information, and recommending the appropriate purchase plan. For more information, see [Use agentic workflows](https://www.servicenow.com/docs/access?context=agentic-ai-now-assist-spo&family=yokohama&ft:locale=en-US). The following new skills are available in Now Assist for SPO: * Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items. * Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items. * Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items. * Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items. * Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items. [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) : ServiceNow Otto for SLO includes an agentic workflow to streamline the supplier onboarding process by automating supplier registration. AI agents automate the supplier onboarding process, including data validation, duplicate checking, task generation, and communication with suppliers, streamlining the entire process for faster time-to-activation. For more information, see [\[Placeholder link text to key bundle-stpop.agentic-workflows-na-slo\]](https://www.servicenow.com/docs/access?context=agentic-workflows-na-slo&family=yokohama&ft:locale=en-US). The following new skills are available in ServiceNow Otto for SLO: * Conversational intake for suppliers: Suppliers can request profile updates, submit cases, and track inquiry statuses through a conversational interface powered by AI. * Now Assist summarization panel: Case summaries are generated directly within the Now Assist Panel with no need to open individual case records. * Multilingual support for summarization: Case details are summarized in the user's preferred language, improving accessibility for global teams. [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) : With the ServiceNow Otto for APO application, AP fulfillers can leverage generative AI capabilities to chat with live agents, submit a request, and track its status.The ServiceNow®Now Assist experience brings generative AI powered purchase order line mapping feature designed to enhance matching accuracy and reducing manual intervention.Generate purchase order summarization using Now Assist skills powered by generative AI.Use agentic workflows in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers. These workflows also help track associated invoice records efficiently. With an agentic workflow, you can process a high volume of invoice inquiries that come through email attachments to significantly reduce the workload of human agents. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Now Assist for Source-to-Pay Operations features. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Use the ServiceNow Otto for Sourcing and Procurement Operations (SPO) skills in a Virtual Agent chat](https://www.servicenow.com/docs/access?context=now-assist-spo-va-using&family=yokohama&ft:locale=en-US) : Requesters can leverage contextual generative AI by using ServiceNow Otto for SPO in a Virtual Agent chat to complete self-service tasks, such as purchasing products. | [ ] ## Removed Between your current release family and Yokohama, some Now Assist for Source-to-Pay Operations features or functionality were removed. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Now Assist for Source-to-Pay Operations features or functionality were deprecated. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Source-to-Pay Operations. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Now Assist for Source-to-Pay Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Now Assist for Source-to-Pay Operations by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Source-to-Pay Operations we have noted them here. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Source-to-Pay Operations we have noted them here. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Source-to-Pay Operations, such as specific requirements or compliance levels. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Source-to-Pay Operations we have noted them here. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Source-to-Pay Operations we have noted them here. {#dfrn3-nowassistforsourcetopayoperations-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * ServiceNow Otto for Sourcing and Procurement Operations (SPO) supports summarization of procurement-related records, providing real-time progress updates and action items. Available summarization skills include: * Sourcing request summarization * Purchase requisition summarization * Procurement case summarization * ServiceNow Otto for Supplier Lifecycle Operations (SLO) supports summarization for the details of supply-related records to keep the supplier managers and fulfillers informed about their progress and action items. * ServiceNow Otto for APO supports record summarization for invoice and inquiry cases. See [Now Assist for Source-to-Pay Operations](https://www.servicenow.com/docs/access?context=now-assist-source-to-pay-operations&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases * ServiceNow Otto for Sourcing and Procurement Operations (SPO) supports enhanced AI search and the Retrieval-augmented generation (RAG) framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases. * ServiceNow Otto for Supplier Lifecycle Operations (SLO) supports a conversational intake that helps suppliers to view and update supply information through a conversational flow. * ServiceNow Otto for Accounts Payable Operations (APO) supports a conversational intake to complete self-service tasks, such as submit a request or track a request status. | [ ]