--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Now Assist in AI Search release notes for upgrades from Xanadu to Yokohama # Combined Now Assist in AI Search release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in AI Search Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides ServiceNow customers with key information on upgrading Now Assist in AI Search from the Xanadu to the Yokohama release family. It summarizes new features, important changes, activation details, and other relevant updates to help you prepare for and optimize your upgrade experience. Show full answer Show less ## New Features * **AI Search Genius Results Widget for Record Producers:** Administrators can configure this widget to display actionable Genius Result suggestions during incident creation, enabling users to resolve issues directly or proceed with submission. * **Automatic Activation of Multi-Content Response Genius Results:** When activating the Now Assist panel via Guided Setup, Multi-Content Response Genius Results are enabled automatically for relevant search profiles, simplifying setup. * **Hybrid Search:** Combines keyword and semantic vector search to enhance recall and contextual relevance across knowledge articles, catalog items, external content, and topic retrieval. * **AI Search as Source for Ask Now Assist Suggestions:** Admins can configure AI Search to power Ask Now Assist suggestions, enabling features like suggestion term highlighting and flexible search operators within enhanced chat. * **Expanded Third-Party AI Model Providers:** Google Gemini and AWS Anthropic Claude are now available alongside Now LLM Service and Azure OpenAI to support Now Assist skills and AI agents. ## Changes * **Now Assist Q\&A and Actions Genius Results Maintenance Mode:** These features receive continued support but no further enhancements, with improved functionality available in Multi-Content Response Genius Results. * **Virtual Agent Conversational Prompt Auto-Complete:** Suggestions are restricted to the user's domain and filtered against an exclusion list; suggestions are ranked by user interaction scores. * **Usage Measurement Update:** Starting with Yokohama Patch 5, usage tracking moves from a 365-day look-back to a burn-down model resetting at the contract anniversary. * **Default Skill Activation Changes:** New customers have designated skills enabled by default upon installation. Existing customers upgrading from Yokohama Patch 11 automatically enable previously unconfigured skills; skills turned off remain inactive. * **Access Control for AI Agents and Agentic Workflows:** ACLs can be configured to control who can discover and trigger AI agents and workflows, with options for dynamic user or AI user behavior and access scope. * **Semantic Vector Search Enhancement:** Short descriptions from Catalog Items are now indexed semantically to improve search recall and consistency. * **Microsoft SharePoint Online Integration:** Users are prompted to log in when viewing Knowledge Graph citations in Genius Results to access shared files. ## Activation Information Now Assist in AI Search is installed automatically with several licensed ServiceNow Store applications, such as ServiceNow Otto modules across various domains including ITSM, HRSD, Security Incident Response, and more. Activation details remain consistent between Xanadu and Yokohama releases. ## Localization and Accessibility Dynamic Translation continues to be supported for Now Assist Genius Results, enhancing multi-language usability. No new accessibility or browser requirements were introduced between releases. ## Practical Benefits for ServiceNow Customers * Improved incident deflection through actionable AI suggestions at record producer level, enhancing portal user experience. * Simplified configuration with automatic activation of key Genius Results features and default skill settings. * Enhanced search precision and relevance via hybrid search and semantic indexing improvements. * Greater flexibility and choice in AI model providers to tailor AI assistance to organizational needs. * More precise and secure auto-complete suggestions respecting user domain and exclusion policies. * Better control over AI agents and workflows through configurable access controls. Reviewing these updates and preparing accordingly will ensure a smooth upgrade to Yokohama and maximize the value of Now Assist in AI Search capabilities within your ServiceNow environment. Consolidated page of all release notes for Now Assist in AI Search from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in AI Search to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistinaisearch-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Now Assist in AI Search. {#dfrn3-nowassistinaisearch-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | **Xanadu Patch 7** [AI Search Genius Results widget for record producers](https://www.servicenow.com/docs/access?context=cfg-ais-genius-results-widget&family=xanadu&ft:locale=en-US) : Administrators can configure the AI Search Genius Results widget on record producers to enhance the user experience when creating an incident. The widget displays actionable Genius Result suggestions relevant to the user's incident description. Users can select from these Genius Result suggestions to address their own issues, or can continue with their incident submission if none of the suggestions resolve their problem. | | Yokohama | [Automatic activation for Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US) : When you use Guided Setup to activate the Now Assist panel, Now Assist Multi-Content Response Genius Results are automatically activated for relevant search profiles. [Hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=yokohama&ft:locale=en-US) : Hybrid search blends keyword search and semantic vector search. It offers a blend of superior search recall and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches. [Configure AI Search as the source for Ask Now Assist suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=yokohama&ft:locale=en-US) : Admins can configure the system to use AI Search as the source for Ask Now Assist suggestions, enabling suggestion term highlighting and more flexible search operators in enhanced chat. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [AI Search Genius Results widget for record producers](https://www.servicenow.com/docs/access?context=cfg-ais-genius-results-widget&family=yokohama&ft:locale=en-US) : Administrators can configure the AI Search Genius Results widget on record producers to enhance the user experience when creating an incident. The widget displays actionable Genius Result suggestions relevant to the user's incident description. Users can select from these Genius Result suggestions to address their own issues, or can continue with their incident submission if none of the suggestions resolve their problem. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Now Assist in AI Search features. {#dfrn3-nowassistinaisearch-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=now-assist-qna-genius-results&family=xanadu&ft:locale=en-US) : The Now Assist Q\&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=xanadu&ft:locale=en-US). [Now Assist Actions Genius Results](https://www.servicenow.com/docs/access?context=now-assist-catalog-ordering-gr&family=xanadu&ft:locale=en-US) : The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=xanadu&ft:locale=en-US). | | Yokohama | [Now Assist in Virtual Agent conversational prompt auto-complete suggestions](https://www.servicenow.com/docs/access?context=auto-complete-suggestion-types-na-ais&family=yokohama&ft:locale=en-US) : Auto-complete suggestions for Now Assist in Virtual Agent conversational prompts are only returned from the search user's domain. Suggestions are disabled if they match any exclusion rule entry from the Search Suggestion Exclusion List \[sys_search_suggestion_blacklist\] table. The system scores suggestions based on how search users interact with and rate their Genius Result responses, and preferentially displays higher-scored suggestions. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Semantic vector search indexing includes Catalog Item short descriptions](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=yokohama&ft:locale=en-US) : Semantic indexing now indexes short descriptions from Catalog Item source records to improve search recall and make field indexing more consistent between legacy (keyword) and semantic indexing. [Microsoft SharePoint Online login prompts in Knowledge Graph user citations](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US) : If you're not logged in to Microsoft SharePoint Online, Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers now prompt you to log in. When logged in, you can check any user citation in a Genius Result answer to see the list of files the cited user has shared with you in Microsoft SharePoint Online. [Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=now-assist-qna-genius-results&family=yokohama&ft:locale=en-US) : The Now Assist Q\&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US). [Now Assist Actions Genius Results](https://www.servicenow.com/docs/access?context=now-assist-catalog-ordering-gr&family=yokohama&ft:locale=en-US) : The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US). | [ ] ## Removed Between your current release family and Yokohama, some Now Assist in AI Search features or functionality were removed. {#dfrn3-nowassistinaisearch-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Now Assist in AI Search features or functionality were deprecated. {#dfrn3-nowassistinaisearch-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in AI Search. {#dfrn3-nowassistinaisearch-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store. * Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store. * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) * [Now Assist in CM Pro](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=yokohama&ft:locale=en-US) * [Now Assist in Conversational Spokes](https://www.servicenow.com/docs/access?context=conv-spokes-na&family=yokohama&ft:locale=en-US) * [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=yokohama&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist in AI Search is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in AI Search, such as specific requirements or compliance levels. {#dfrn3-nowassistinaisearch-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | Now Assist in AI Search supports [Dynamic Translation](https://www.servicenow.com/docs/access?context=dynamic-translation-overview&family=xanadu&ft:locale=en-US) in Now Assist Genius Results. For details, see [Dynamic Translation for Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-gr&family=xanadu&ft:locale=en-US) and [Dynamic Translation for Now Assist Actions Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-actions-gr&family=xanadu&ft:locale=en-US). | | Yokohama | Localization information : Now Assist in AI Search supports [Dynamic Translation](https://www.servicenow.com/docs/access?context=dynamic-translation-overview&family=yokohama&ft:locale=en-US) in Now Assist Genius Results. For details, see [Dynamic Translation for Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-gr&family=yokohama&ft:locale=en-US) and [Dynamic Translation for Now Assist Actions Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-actions-gr&family=yokohama&ft:locale=en-US). | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Improve incident deflection for portal users by configuring record producers to display actionable and relevant Genius Results suggestions during submission of cases, incidents, problems, and similar tasks. See [Now Assist in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Simplify setup with automatic activation of Now Assist Multi-Content Response Genius Results for search profiles when you use Guided Setup to activate the Now Assist panel. * Increase search precision and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches with hybrid search. * Improve the enhanced chat experience by configuring the system to use AI Search as the source for Ask Now Assist suggestions. * Provide more focused auto-complete suggestions for enhanced chat that honor the search user's domain restriction and the exclusion list for unwanted suggestions. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Increase search recall with semantic indexing of Catalog Item short descriptions. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Prompt users to log in to Microsoft SharePoint Online as needed to see files shared with them when viewing Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers. Yokohama Early Availability * Improve incident deflection for portal users by configuring record producers to display actionable and relevant Genius Results suggestions during submission of cases, incidents, problems, and similar tasks. See [Now Assist in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=yokohama&ft:locale=en-US) for more information. | [ ]