--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Now Assist in Contract Management release notes for upgrades from Xanadu to Yokohama # Combined Now Assist in Contract Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in Contract Management Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide summarizes key updates and instructions for ServiceNow customers upgrading Now Assist in Contract Management from the Xanadu release to Yokohama. It highlights new features, changes, upgrade requirements, and activation details introduced in Yokohama to help you prepare for a smooth transition and leverage enhanced AI capabilities in contract management. Show full answer Show less ## Important Upgrade Instructions * If upgrading to Yokohama Patch 3 or later and you have customized use cases, run the **Upsert DI skill config** fix script via System Definition to migrate your data to the AI Admin Hub console. * Review and complete all pre- and post-upgrade tasks as outlined to ensure data and configuration consistency. ## New Features and Enhancements * **Automated Obligation Extraction:** Use the Manage contract repository agentic workflow to automatically extract key contractual obligations from signed contracts using the Contract obligation extraction skill. Review and approve or reject obligations via the contract playbook, which updates the contract repository accordingly. * **Conversational Contract Search:** Search contract documents using natural language queries through Now Assist's conversational search feature, improving search accuracy beyond keyword matching. Note: scanned PDFs are not supported for this feature. * **Contract Metadata Extraction:** Extract metadata automatically from signed contracts and calculate reminder dates for renewals or terminations. Support now includes 14 additional metadata fields configurable in the AI Admin Hub. * **Manage Contract Repository Workflow:** AI agents autonomously create milestone reminders for contract renewal and termination notice periods, enhancing contract lifecycle management efficiency. * **Now Assist Skill Activation:** Designated skills are activated by default for new installations. For existing customers upgrading (starting with Patch 11), any previously unconfigured skills are turned on automatically, while previously configured but deactivated skills remain off. * **Expanded Large Language Model (LLM) Support:** In addition to Now LLM Service and Azure OpenAI, Google Gemini and AWS Anthropic Claude are now available as AI model providers, allowing selection per use case for tailored AI performance. * **Long Term Stable (LTS) Models:** Now LLM Service includes LTS models suitable for regulated industries, offering improved governance, monitoring, and compliance controls. ## Changes to Existing Features * **Now Assist Usage Measurement:** Transition from a 365-day look-back to a 365-day burn-down model with usage resetting at the contract anniversary date (starting Yokohama Patch 5). * **Contract Playbook Enhancements:** Expanded capabilities to review, edit, and submit AI-extracted metadata and reminders for contract renewals or terminations, improving data accuracy before finalizing contract records. * **Configuration Improvements:** Use the AI Admin Hub console to create and map use cases for obligation extraction, contract metadata extraction, and contract analysis, enabling more precise AI-driven contract insights. ## Activation and Configuration * Now Assist in Contract Management is activated via the feature **sncmgenai** within the ServiceNow AI Platform and is available through the ServiceNow Store. * Role configuration is required for agentic workflows and AI agents to ensure proper access and functionality. * Browser support includes Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported. ## Additional Information * No features were removed or deprecated between Xanadu and Yokohama releases. * No updates to localization, accessibility, or additional system requirements were introduced. ## Practical Benefits for ServiceNow Customers * Automate extraction and management of key contract obligations and metadata, reducing manual effort and errors. * Improve contract search efficiency with natural language queries, enabling faster access to critical information. * Leverage advanced AI models with options tailored to industry needs and compliance requirements. * Maintain accurate contract lifecycle reminders to proactively manage renewals and terminations. * Simplify upgrade processes with clear migration scripts and default skill activation behaviors. Consolidated page of all release notes for Now Assist in Contract Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in Contract Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in Contract Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistincontractmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : If you're upgrading to Now Assist in Contract Management starting with Yokohama Patch 3 from a previous version and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console. 1. Navigate to AllSystem DefinitionFix Scripts. 2. In the Name field, search for Upsert DI skill config. 3. In the script, add the use case ids that you want to migrate to the AI Admin Hub console. 4. Select Run Fix Script. For more information, see [Post-upgrade steps for Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cmpro-na-upgrade-steps&family=yokohama&ft:locale=en-US). | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Now Assist in Contract Management. {#dfrn3-nowassistincontractmanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&family=yokohama&ft:locale=en-US) : Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. [Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&family=yokohama&ft:locale=en-US) : Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Conversational contract search and insights Workflow](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=yokohama&ft:locale=en-US) : Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=yokohama&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Review AI results](https://www.servicenow.com/docs/access?context=cmpro-na-review-ai&family=yokohama&ft:locale=en-US) : Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the Manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Select large language models for use cases in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cmpro-na-manage-llm&family=yokohama&ft:locale=en-US) : Select a large language models (LLM) provider at for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills. [Manage contract repository agentic workflow](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals.{#dfrn3-nowassistincontractmanagement-summary__entry__14} | Agentic workflows | Description | |-|-| | Manage contract repository | Uses AI agents to retrieve contract details such as renewal notice period, termination notice period, or auto-renewal clause information, and determine the average lead time for similar contracts to create contract milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals. | [Table 1. Agentic workflows] | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Now Assist in Contract Management features. {#dfrn3-nowassistincontractmanagement-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&family=yokohama&ft:locale=en-US) : Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. [Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&family=yokohama&ft:locale=en-US) : Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Conversational contract search and insights Workflow](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=yokohama&ft:locale=en-US) : Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=yokohama&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Extract metadata from signed contracts automatically](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the AI agents in the Manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it. [Contract metadata extraction use cases](https://www.servicenow.com/docs/access?context=metadata-extraction-use-case&family=yokohama&ft:locale=en-US) : Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case available in the base system. [Configuring contract metadata extraction](https://www.servicenow.com/docs/access?context=cncore-conf-metadata-extraction&family=yokohama&ft:locale=en-US) : Create a use case and its associated fields for contract metadata extraction in the AI Admin Hub console to define the information that you want Now Assist to detect in a signed contract.Create a use case mapping in the AI Admin Hub console to map a use case to specific tables and define conditions to apply the use case for metadata extraction. [Configuring contract analysis](https://www.servicenow.com/docs/access?context=cmpro-conf-contract-analysis&family=yokohama&ft:locale=en-US) : Create a use case and its associated question groups for contract analysis in the AI Admin Hub console to identify the non-standard and missing clauses in a contract.Create a clause mapping AI Admin Hub console to map question groups of a use case to active clauses in the clause library to display suggestions for non-standard clauses in a contract.Create an expected response mapping in the AI Admin Hub console to map questions of a use case to an expected response to identify the non-standard clause in a contract.Create a use case mapping in the AI Admin Hub console to map a use case to specific tables and define conditions to apply the use case for contract analysis. | [ ] ## Removed Between your current release family and Yokohama, some Now Assist in Contract Management features or functionality were removed. {#dfrn3-nowassistincontractmanagement-summary__entry__24} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Now Assist in Contract Management features or functionality were deprecated. {#dfrn3-nowassistincontractmanagement-summary__entry__30} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in Contract Management. {#dfrn3-nowassistincontractmanagement-summary__entry__36} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Now Assist in Contract Management is a ServiceNow AI Platform feature that is available with activation of the Now Assist in Contract Management (sn_cm_gen_ai). For details, see [Configure](https://www.servicenow.com/docs/access?context=confg-na-in-cmpro&family=yokohama&ft:locale=en-US). Important: Now Assist in Contract Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__48} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in Contract Management, such as specific requirements or compliance levels. {#dfrn3-nowassistincontractmanagement-summary__entry__54} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__60} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills are now turned on by default. * Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically. * Activate the Contract obligation extraction skill in the AI Admin Hub console to enable automatic obligation extraction. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 * Activate and configure the contract metadata extraction skill for Contract Management Pro in the AI Admin Hub console. * Activate and configure the contract analysis skill for Contract Management Pro in the AI Admin Hub console. * Use the Manage contract repository agentic workflow to autonomously set milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals. See [Now Assist in CM Pro](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=yokohama&ft:locale=en-US) for more information. | [ ] *[\>]: and then