--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined On-Call Scheduling release notes for upgrades from Xanadu to Yokohama # Combined On-Call Scheduling release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined On-Call Scheduling release notes for upgrades from Xanadu to Yokohama This consolidated release notes page helps ServiceNow customers prepare for upgrading On-Call Scheduling from the Xanadu release family to the Yokohama release family. It summarizes key new features, changes, removals, deprecations, activation steps, and important upgrade considerations relevant to On-Call Scheduling across these releases. Show full answer Show less ## Key Features and Changes * **New 2024 Schedule Engine (Xanadu):** Introduces an enhanced scheduling engine that improves managing schedules and shifts by resolving gaps caused by member changes, holidays, or extra time. It ensures continuity by verifying the last on-call member and offers improved performance when adding, removing, or moving members. This upgrade is automatic. * **Email Link Redirection (Yokohama):** Enables control over where links in major on-call schedule and shift email notifications open. Instead of defaulting to the classic UI16 interface, links can now open in the Service Operations Workspace (SOW) if: * The relevant redirect properties are enabled (sowemailnotificationredirect and sowemailnotificationredirect.oncall) * The user has the snsowuser role * The ITSM Notifications Redirection plugin is installed and activated ## Activation Information On-Call Scheduling is activated through the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.oncallrotation) in both Xanadu and Yokohama releases. Activating this plugin also activates supporting third-party libraries such as FullCalendar and DHTMLX scheduler. For zBoot customers, this plugin is enabled by default. ## Additional Notes * No features or functionalities were removed or deprecated between Xanadu and Yokohama releases. * There are no additional specific browser, accessibility, or localization requirements introduced in these releases. * Upgrade preparation includes reviewing and completing pre- and post-upgrade tasks to ensure smooth transition. ## Practical Benefits for ServiceNow Customers * Improved efficiency and reliability in managing on-call shifts and schedules with the 2024 schedule engine. * Greater flexibility in accessing on-call schedule details via email notifications by choosing UI16 or Service Operations Workspace, enhancing user experience. * Simplified activation and upgrade process with clear guidance and automatic plugin activation for eligible customers. Consolidated page of all release notes for On-Call Scheduling from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family On-Call Scheduling release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading On-Call Scheduling to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-oncallscheduling-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for On-Call Scheduling. {#dfrn3-oncallscheduling-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing On-Call Scheduling features. {#dfrn3-oncallscheduling-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [On-Call Scheduling new schedule engine](https://www.servicenow.com/docs/access?context=oncall-schedule-engine&family=xanadu&ft:locale=en-US) : The new 2024 schedule engine offers a more efficient and improved experience for managing your schedules and shifts. On-Call Scheduling supports an automatic upgrade to the new schedule engine. [On-Call Scheduling new schedule engine](https://www.servicenow.com/docs/access?context=oncall-schedule-engine&family=xanadu&ft:locale=en-US) : The new schedule engine introduces the following enhancement: * Shift support to resolve gaps resulting from member placement. * Resolve daily rotation gaps, caused by adding or removing members, holiday schedules, or extra time. * Verifies user continuity based of the last on-call member from the previous schedule. * Improved performance by reducing the time required to add, remove, or move members. | | Yokohama | [Email redirection behavior for links in major on-call schedule email notification](https://www.servicenow.com/docs/access?context=create-update-schedule-oncall&family=yokohama&ft:locale=en-US) : In all major on-call schedule or shift email notifications, you can now decide where the links to an on-call schedule or shift record are redirected. Instead of an on-call schedule or shift record automatically opening in the classic UI16 interface in On-Call Scheduling, the record can be opened in SOW. The on-call schedule or shift record link in an email notification opens in SOW only if the following conditions are met: * The Redirect SOW Email notification (sow_email_notification_redirect) property is set to true. * The Redirect SOW Email notification for On-call scheduling (sow_email_notification_redirect.on_call) property is set to true. * You have the sn_sow_user role. The ITSM Notifications Redirection (com.snc.itsm.notifications_redirection) plugin is installed and activated automatically to support this behavior. | [ ] ## Removed Between your current release family and Yokohama, some On-Call Scheduling features or functionality were removed. {#dfrn3-oncallscheduling-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some On-Call Scheduling features or functionality were deprecated. {#dfrn3-oncallscheduling-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate On-Call Scheduling. {#dfrn3-oncallscheduling-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&family=xanadu&ft:locale=en-US). Activating this plugin activates the following third-party libraries: * FullCalendar library * DHTMLX scheduler Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. | | Yokohama | Activation information : On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&family=yokohama&ft:locale=en-US). Activating this plugin activates the following third-party libraries: * FullCalendar library * DHTMLX scheduler Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. | [ ] ## Additional requirements If any additional requirements were introduced or changed for On-Call Scheduling we have noted them here. {#dfrn3-oncallscheduling-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for On-Call Scheduling we have noted them here. {#dfrn3-oncallscheduling-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for On-Call Scheduling, such as specific requirements or compliance levels. {#dfrn3-oncallscheduling-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for On-Call Scheduling we have noted them here. {#dfrn3-oncallscheduling-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for On-Call Scheduling we have noted them here. {#dfrn3-oncallscheduling-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Reduce and resolve gaps in on-call shifts more efficiently with the new 2024 schedule engine. * Reduce the time required to add, remove, or move members from a shift more efficiently. * Confirm member continuity with the new schedule engine. See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Control whether an on-call schedule or shift record link in all major on-call email notifications redirects you to Service Operations Workspace (SOW) or to the classic UI16 interface in On-Call Scheduling. See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&family=yokohama&ft:locale=en-US) for more information. | [ ]