--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Order Management release notes for upgrades from Xanadu to Yokohama # Combined Order Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Order Management Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document helps ServiceNow customers understand the key updates when upgrading Order Management from the Xanadu release to the Yokohama release. It provides a comprehensive view of new features, changes, deprecations, and important upgrade considerations relevant across multiple release families. Show full answer Show less Before upgrading to Yokohama, customers should review and complete recommended pre- and post-upgrade tasks to ensure a smooth transition. Notably, features introduced in Xanadu are not supported by earlier versions, and specific data model changes began with the Washington DC release affecting pricing information storage. ## Key Features * **Xanadu Enhancements:** * Automatic application of sales agreements to orders, filtering catalogs by agreement products and prices. * Business hours-based planned due dates for Jeopardy Management tasks. * Batch updates to product inventory specification versions. * Support for covered products and modifications as part of order capture, including change orders from entitlements and contracts. * Order Operations Case Management: Agents can create and manage order cases referencing multiple line items, facilitating order changes, inquiries, and disputes. * Case Lines and Workflows application: Enables referencing multiple related items (orders, invoices, contracts, sold products) on case records. * **Yokohama Enhancements:** * Business Portal integration allowing customers to create cases for order-related issues directly, improving issue resolution speed and customer satisfaction. * Hierarchical view of order line items to visualize parent-child relationships. * Detailed visibility into price adjustments at each pricing plan step, aiding agents in understanding price derivations. * Multi-instance product offering configurations to create multiple configurable instances of child product offerings within an order. * Support for transient products defined as one-time-use items that create sold product records but are not maintained post-order. * Subscription pricing visibility showing key metrics like monthly and annual recurring prices, automatically calculated based on contract dates to enhance revenue reporting. * Business Portal support for viewing product catalog, selecting options, placing orders, and tracking order status. * Capability to create cases involving multiple invoices or invoice lines to track and resolve issues independently within a single case. ## Changes * **Xanadu Changes:** * Latest sales agreements automatically apply when creating orders, with catalog filtering accordingly. * Order creation by location at the order line level to streamline orders across multiple customer locations. * **Yokohama Changes:** No updates. ## Deprecations * **Yokohama Deprecations:** The Subscription start and end date fields were deprecated beginning Q2 2025. Customers should use Contract start and end dates for calculating subscription terms. Corresponding recurring price fields in order and order line item tables are no longer supported. ## Upgrade and Activation Order Management is installed and activated through the ServiceNow Store for both Xanadu and Yokohama releases. Customers should request the application from the Store and refer to cumulative release notes available there for comprehensive version history and additional details. Upgrading customers who use contract date fields may need to run a scheduled job to migrate data to the latest data model manually. Additionally, Washington DC release onward customers should review pricing data model changes and migrate pricing information accordingly. ## Additional Information * No new additional requirements, browser requirements, accessibility information, or localization considerations were introduced in these releases. * Highlights include enhanced sales agreement application, business hour-based task planning, hierarchical order line views, and improved case management capabilities through the Business Portal. Consolidated page of all release notes for Order Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Order Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-ordermanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | Features introduced in the Xanadu release aren't supported in earlier releases of Order Management. If you're upgrading from Order Management for Telecommunications and Media version 6.0 or earlier: * Starting with the  Washington DC release, the  Monthly Recurring Charges  (MRC) and the  Non-Recurring Charges  (NRC) for product offerings and product attribute characteristics are no longer stored in the product offering data model. Instead, the MRC and NRC are stored in the Pricing data model in price lists and price list lines. If you want to upgrade your pricing information to use price lists after upgrading to  Washington DC, see the  [Price Management Plugin (com.sn_csm_pricing) uptake for Telecommunications, Media, and Technology customers upgrading to Washington \[KB1585863\] ](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585863) article in the Now Support Knowledge Base. * After upgrading to the  Xanadu release, a fix script runs automatically to deactivate certain telecommunications list records that are no longer needed to resume the capture of an unfinished order. For more information on these records and using the former order capture process, see the  [Deprecating Telco List for Order Capture \[KB1586538\] ](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1586538) article in the Now Support Knowledge Base. If you're an upgrade customer who uses the contract start date and contract end date fields and has records, you can migrate those records to the latest data model by running the Migrate data from deprecated contract fields to new fields on Order and Order Lines scheduled job. This scheduled job must be manually executed by navigating to System DefinitionsScheduled Jobs. For more information on scheduled jobs, see [Scheduled jobs](https://www.servicenow.com/docs/access?context=c_ScheduledJobs&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Order Management. {#dfrn3-ordermanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Add sales agreements to orders](https://www.servicenow.com/docs/access?context=som-add-sales-agreement-to-order&family=xanadu&ft:locale=en-US) : When an agent creates an order, the sales agreement associated with the account is automatically applied and the catalog is filtered with the agreement products and prices. [Add business hours to Jeopardy Management tasks](https://www.servicenow.com/docs/access?context=configuring-jeopardy-management&family=xanadu&ft:locale=en-US) : Admins can set planned task due dates, which are calculated based on business hours during weekdays in Jeopardy Management. [Update specification versions](https://www.servicenow.com/docs/access?context=som-specification-version-update&family=xanadu&ft:locale=en-US) : Admins can perform a batch version update to a product inventory's specification version. [Add covered products to an order](https://www.servicenow.com/docs/access?context=som-update-covered-products&family=xanadu&ft:locale=en-US) : Agents can create covered products and modifications as part of an order capture to establish coverage relationships. They can also create change orders that remove sold products or install base items as covered products from entitlements and contracts. Order to Cash Operations : * [Order Operations Case Management](https://www.servicenow.com/docs/access?context=csm-case-mgmt-order-ops&family=xanadu&ft:locale=en-US): Use the Order Operations Case Management application (com.sn_order_case) to create order cases that reference multiple line items, including orders and order lines. Agents can use these cases to process order-related services such as order changes, inquiries, and disputes. * [Case lines and workflows](https://www.servicenow.com/docs/access?context=csm-case-mgmt-case-lines&family=xanadu&ft:locale=en-US): Use the Case lines and workflows application (com.sn_case_line) to reference multiple line items on a case record, including orders or order lines, invoices or invoices lines, contracts, and sold products. | | Yokohama | [Business Portal for order case management](https://www.servicenow.com/docs/access?context=order-mgt-business-portal&family=yokohama&ft:locale=en-US) : Enable your customers to create cases for common order-related issues such as delivery delays, quantity disputes, and other routine inquiries directly using the Business Portal, ensuring faster issue resolution and improved customer satisfaction. This application is a feature of Customer Service Management and the Order to Cash Operations functionality for Order Management. Hierarchical view of order line items : Enable order agents and order managers to use the hierarchical list view to view parent and child relationships within order lines. [Price adjustment details for order lines](https://www.servicenow.com/docs/access?context=view-price-adjustment-details-order-lines&family=yokohama&ft:locale=en-US) : Provides order agents and order managers the visibility into the price adjustments applied at each step of the pricing plan, including a detailed breakdown of all adjustments applied to the unit base price and unit list price to see how the unit net price is derived. [Multi-instance product offering configurations](https://www.servicenow.com/docs/access?context=product-catalog-managment&family=yokohama&ft:locale=en-US) : Create multiple instances of a child product offering in orders to generate a custom configuration for each product offering instance. When a child product offering has a quantity greater than 1, agents can clone or split a child product offering to create multiple product offering instances so that each quantity has its own configuration. [Transient products](https://www.servicenow.com/docs/access?context=product-catalog-managment&family=yokohama&ft:locale=en-US) : Add transient products, which are defined as one-time-use products or services, to new orders. Sold product and product inventory records are created but not maintained for transient products. Move, Add, Change and Disconnect (MACD) actions are not supported for transient products. [Add subscription pricing to an order](https://www.servicenow.com/docs/access?context=add-subscription-pricing-to-an-order&family=yokohama&ft:locale=en-US) : Enable order agents and order managers to access and view key calculated metrics such as monthly recurring price and annual recurring price. The subscription pricing fields are automatically calculated based on contract start date and contract end date. These metrics enhance revenue reporting and help you to better understand recurring revenue dynamics. [Business Portal for Order Management](https://www.servicenow.com/docs/access?context=order-mgt-create-an-order-using-customer-portal&family=yokohama&ft:locale=en-US) : Use the Business Portal to view product catalogs, select product options, and place orders. Customers can also view their order status using the Business Portal. [Cases for multiple invoices](https://www.servicenow.com/docs/access?context=csm-invoice-operations&family=yokohama&ft:locale=en-US) : Create cases for multiple invoices or for specific invoice lines. Agents can reference multiple invoices or invoice lines as case line items on an invoice case record. By using case line items, agents can track multiple issues for the same invoice case and resolve the issues in each case line item independently before resolving and closing the order case. This application is a feature of Customer Service Management and the Order to Cash Operations functionality for Order Management. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Order Management features. {#dfrn3-ordermanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Add a sales agreement](https://www.servicenow.com/docs/access?context=som-add-sales-agreement-to-order&family=xanadu&ft:locale=en-US) : When an agent creates an order, the latest sales agreement associated with the account is automatically applied and the catalog is filtered to display the agreement's products and prices. [Update product locations at the order line level](https://www.servicenow.com/docs/access?context=order-mgt-copy-order-line-location&family=xanadu&ft:locale=en-US) : Agents can create orders by location, which enables them to tailor orders for a customer location and streamline the ordering process by managing orders that have multiple locations. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Order Management features or functionality were removed. {#dfrn3-ordermanagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Order Management features or functionality were deprecated. {#dfrn3-ordermanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * The Subscription start and end dates have been deprecated starting with the Q2 2025 release. Use the Contract start date and Contract end date to calculate Terms for setting subscriptions for recurring products. * The fields listed for the following tables are no longer supported. {#dfrn3-ordermanagement-summary__entry__32} | Table name | Fields | |-|-| | Order (sn_ind_tmt_orm_order) | Total monthly recurring price, Total annual recurring price | | Order line item (sn_ind_tmt_orm_order_line_item) | Cumulative monthly recurring price, Cumulative annual recurring price, Subscription start date, Subscription end date | | Order line item (sn_csm_om_order_line_item) | Total recurring price | [ ] | [ ] ## Activation information Review information on how to activate Order Management. {#dfrn3-ordermanagement-summary__entry__40} | Release | Release notes | |-|-| | Xanadu | Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__46} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Order Management, such as specific requirements or compliance levels. {#dfrn3-ordermanagement-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__64} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__70} | Release | Release notes | |-|-| | Xanadu | * Sales agreements associated with the account are automatically applied and the catalog is filtered to display the agreement's products and prices. * Admins can set planned task due dates in Jeopardy Management, which are calculated based on business hours during weekdays. * Order agents can associate product specifications to a product offer at any level of a product offer hierarchy. * Admins can update product inventory records in a batch when there are changes to product specifications. * Order agents create orders tailored to each customer location from the product catalog. * Agents can use the Order Operations Case Management application to create cases for customer orders, unifying order tracking and resolution solutions. See [Order management](https://www.servicenow.com/docs/access?context=reviewing-approving-fulfilling-orders&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enable order agents to view price adjustment details while processing orders. * Enable customers to view the product catalog, add products to a shopping cart, and create orders by using the Business Portal. * Create cases for multiple orders or for specific order lines using the Business Portal. * Create cases for multiple invoices or for specific invoice lines. * Provide metrics that help sales agents and sales managers track and analyze the revenue impact of subscriptions. See [Order Management](https://www.servicenow.com/docs/access?context=order-mgt-exploring&family=yokohama&ft:locale=en-US) for more information. | [ ] *[\>]: and then