--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Partner Relationship Management release notes for upgrades from Xanadu to Yokohama # Combined Partner Relationship Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Partner Relationship Management release notes for upgrades from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates, features, and important information related to Partner Relationship Management (PRM) for upgrades from the Xanadu release to Yokohama. It is designed to assist you in preparing for and successfully upgrading your PRM application by highlighting key changes, new capabilities, and activation guidance. Show full answer Show less ## Key Features * **Centralized Data Model:** Yokohama introduces a centralized data model that clearly defines roles and responsibilities for channel partners and enterprises, supporting complex partner hierarchies. * **Self-Service Partner Portal:** Channel partners can now submit service requests, access catalog items, and manage their profiles directly through an enhanced self-service portal. * **End-to-End Case Management:** Partners gain the ability to efficiently create, track, and resolve service cases via a streamlined workflow on the partner portal. * **Real-Time Partner Performance Visibility:** Enterprises can monitor partner performance metrics in real time and foster better engagement within their channel partner ecosystem. * **Partner Registration and Communication:** The portal enables channel partners to register members, raise inquiries, and facilitate communication between enterprises and partners to strengthen collaboration. ## Upgrade Guidance and Activation Before upgrading to Yokohama, review and complete any necessary pre- and post-upgrade tasks as specified in the release notes. For activation, Partner Relationship Management must be requested and installed from the ServiceNow Store. This process ensures you access the latest app version and receive cumulative updates. No feature removals, deprecations, or browser and accessibility changes were reported between Xanadu and Yokohama. ## Additional Notes * No updates or changes were recorded for the Xanadu release or for many categories such as localization, browser requirements, accessibility, or additional requirements. * Comprehensive version history and cumulative release notes are available through the ServiceNow Store for ongoing product maintenance and reference. By upgrading to Yokohama, ServiceNow customers can expect enhanced partner management capabilities, improved partner engagement workflows, and increased operational transparency within their Partner Relationship Management environment. Consolidated page of all release notes for Partner Relationship Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Partner Relationship Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Partner Relationship Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-partnerrelationshipmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Partner Relationship Management. {#dfrn3-partnerrelationshipmanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Configure Partner Relationship Management](https://www.servicenow.com/docs/access?context=configure-partner-relationship-management&family=yokohama&ft:locale=en-US) : Support channel partners, enterprises, and their hierarchies with a centralized data model that specifies the roles and responsibilities of channel partners and enterprises. [Using Partner Relationship Management](https://www.servicenow.com/docs/access?context=using-partner-relationship-management&family=yokohama&ft:locale=en-US) : Enable channel partners to submit service requests, access catalog items, and manage their profiles on the self-service partner portal. [Using Partner Relationship Management](https://www.servicenow.com/docs/access?context=using-partner-relationship-management&family=yokohama&ft:locale=en-US) : Enable channel partners to create, track, and resolve service cases efficiently with the end-to-end case management workflow on the partner portal. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Partner Relationship Management features. {#dfrn3-partnerrelationshipmanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Partner Relationship Management features or functionality were removed. {#dfrn3-partnerrelationshipmanagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Partner Relationship Management features or functionality were deprecated. {#dfrn3-partnerrelationshipmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Partner Relationship Management. {#dfrn3-partnerrelationshipmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Partner Relationship Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Partner Relationship Management we have noted them here. {#dfrn3-partnerrelationshipmanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Partner Relationship Management we have noted them here. {#dfrn3-partnerrelationshipmanagement-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Partner Relationship Management, such as specific requirements or compliance levels. {#dfrn3-partnerrelationshipmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Partner Relationship Management we have noted them here. {#dfrn3-partnerrelationshipmanagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Partner Relationship Management we have noted them here. {#dfrn3-partnerrelationshipmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Enable enterprises to gain real-time visibility into partner's performance and engage with the channel partner ecosystem. * Enable channel partners to use the self-service Partner portal to register members, raise inquiries, and foster communication between the enterprise and partners. See [\[Placeholder link text to key bundle-omgmt.exploring-partner-relationship-management\]](https://www.servicenow.com/docs/access?context=exploring-partner-relationship-management&family=yokohama&ft:locale=en-US) for more information. | [ ]