--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Predictive Intelligence release notes for upgrades from Xanadu to Yokohama # Combined Predictive Intelligence release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Predictive Intelligence Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide covers all important updates, features, changes, and deprecations for ServiceNow Predictive Intelligence (previously called Agent Intelligence) from the Xanadu release through Yokohama. It is designed to help customers prepare for and smoothly upgrade to Yokohama by highlighting key enhancements and necessary upgrade tasks. Show full answer Show less ## Important Upgrade Information * Review and complete pre- and post-upgrade tasks specific to Predictive Intelligence before upgrading to Yokohama. * No significant feature removals or additional system requirements were introduced between Xanadu and Yokohama. * Activation of Predictive Intelligence continues through the core plugin **com.glide.platformml**, with slight changes from prior plugin dependencies. ## New Features in Yokohama * **Model Explainability:** Available in Workflow Classification solutions, this feature adds a *Feature Importance* tab to analyze and understand which classes most influence model predictions, enhancing transparency and trust in AI results. * **Advanced Classification Options (introduced in Yokohama Patch 4):** * Limit model training to the top N most frequent labels to focus on relevant data. * Set minimum record thresholds for labels to be included in training, improving data quality. * Remove the "others" label from training data to reduce noise and increase accuracy. * Use the LightGBM algorithm for more efficient and potentially more accurate classification model training. * Customize model training parameters through JSON configuration for tailored behavior. ## Changes Between Xanadu and Yokohama * Most advanced classification options were first introduced in Xanadu Patch 9 and carried forward to Yokohama without additional changes. * The Prediction Results dashboard was migrated to the Next Experience UI to improve usability and modernize the interface. ## Deprecations * The Solutions Statistics dashboard was deprecated in Xanadu; existing dashboards remain accessible but new users cannot create them. * With Yokohama, the ITSM Predictive Intelligence Workbench is deprecated and unsupported. Customers should transition to the Task Intelligence for ITSM application for the latest functionality. ## Activation and Requirements * Predictive Intelligence activation in Yokohama requires enabling the **com.glide.platformml** plugin. * No new browser, accessibility, or localization requirements were introduced between Xanadu and Yokohama. ## Practical Implications for ServiceNow Customers * Customers upgrading to Yokohama can expect improved model transparency through Model Explainability, which assists in trust and validation of AI-driven classifications. * Advanced classification options provide greater control over model training datasets and algorithms, enabling more accurate and efficient AI models tailored to organizational data. * Transition from deprecated dashboards and tools (Solutions Statistics dashboard and ITSM Workbench) to updated alternatives ensures ongoing support and access to enhanced predictive intelligence capabilities. * Activation and plugin management remain straightforward, with clear guidance on enabling the necessary features. Consolidated page of all release notes for Predictive Intelligence from Xanadu to Yokohama. Predictive Intelligence was previously called Agent Intelligence. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Predictive Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Predictive Intelligence to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-predictiveintelligence-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Predictive Intelligence. {#dfrn3-predictiveintelligence-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Model Explainability](https://www.servicenow.com/docs/access?context=predictive-intel-explainability&family=yokohama&ft:locale=en-US) : Learn which classes contribute most to your model's predictions by optionally adding Model Explainability to Workflow Classification solutions. Model Explainability provides a new tab labeled Feature Importance where you can run an analysis of each class's contribution to the overall prediction. [Leverage new advanced options for classification solutions](https://www.servicenow.com/docs/access?context=configuring-advanced-settings-ml-solutions&family=yokohama&ft:locale=en-US), from Yokohama Patch 4. : * [Configure include only top N labels](https://www.servicenow.com/docs/access?context=predictive-intel-only-top-n-labels&family=yokohama&ft:locale=en-US). Limit the classification model to use only the top most frequent labels. You can choose a number as the limit. * [Minimum records needed for label to include it](https://www.servicenow.com/docs/access?context=predictive-intel-minimum-records-needed-label&family=yokohama&ft:locale=en-US). Set a threshold for the minimum number of records a label must have in your dataset to be included in model training. * [Remove others label](https://www.servicenow.com/docs/access?context=predictive-intel-remove-others-label&family=yokohama&ft:locale=en-US). Reduce noise in the model and enhance predictive accuracy by removing records with the label "others" from training data. * [Use LightGBM algo for classification model training](https://www.servicenow.com/docs/access?context=predictive-intel-lightgbm-algo&family=yokohama&ft:locale=en-US). Enable the LightGBM (Light Gradient-Boosting Machine) algorithm for training classification models. * [Config parameters for model config in classification](https://www.servicenow.com/docs/access?context=predictive-intel-config-parameters-classification&family=yokohama&ft:locale=en-US). Customize training behavior by including a dictionary of parameters in the JSON format. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Predictive Intelligence features. {#dfrn3-predictiveintelligence-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Leverage new advanced options for classification solutions](https://www.servicenow.com/docs/access?context=configuring-advanced-settings-ml-solutions&family=xanadu&ft:locale=en-US), from Xanadu Patch 9. : Five new advanced options are available for classification solutions, including new parameters and a new algorithm. * [Configure include only top N labels](https://www.servicenow.com/docs/access?context=predictive-intel-only-top-n-labels&family=xanadu&ft:locale=en-US). Limit the classification model to use only the top most frequent labels. You can choose a number as the limit. * [Minimum records needed for label to include it](https://www.servicenow.com/docs/access?context=predictive-intel-minimum-records-needed-label&family=xanadu&ft:locale=en-US). Set a threshold for the minimum number of records a label must have in your dataset to be included in model training. * [Remove others label](https://www.servicenow.com/docs/access?context=predictive-intel-remove-others-label&family=xanadu&ft:locale=en-US). Reduce noise in the model and enhance predictive accuracy by removing records with the label "others" from training data. * [Use LightGBM algo for classification model training](https://www.servicenow.com/docs/access?context=predictive-intel-lightgbm-algo&family=xanadu&ft:locale=en-US). Enable the LightGBM (Light Gradient-Boosting Machine) algorithm for training classification models. * [Config parameters for model config in classification](https://www.servicenow.com/docs/access?context=predictive-intel-config-parameters-classification&family=xanadu&ft:locale=en-US). Customize training behavior by including a dictionary of parameters in the JSON format. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Predictive Intelligence features or functionality were removed. {#dfrn3-predictiveintelligence-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Predictive Intelligence features or functionality were deprecated. {#dfrn3-predictiveintelligence-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | The dashboard for Solution Statistics has been deprecated. Upgrading customers can continue to use their existing Solutions Statistics dashboards from the application menu. For new customers onboarding with the Xanadu release, the Solutions Statistics dashboard is not available. For more information, see [Review classification solution statistics](https://www.servicenow.com/docs/access?context=review-solution-statistics&family=xanadu&ft:locale=en-US). | | Yokohama | With the Yokohama release, ITSM Predictive Intelligence Workbench is deprecated and no longer supported. To obtain the latest experience for this functionality, install the Task Intelligence for ITSM application (com.snc.itsm_ml_task). For more information, see [ITSM Predictive Intelligence Workbench release notes](https://www.servicenow.com/docs/access?context=itsm-predictive-intelligence-workbench-rn&family=yokohama&ft:locale=en-US). | [ ] ## Activation information Review information on how to activate Predictive Intelligence. {#dfrn3-predictiveintelligence-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Predictive Intelligence is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence Reports (com.glide.platform_ml_pa) plugin and its dependent Predictive Intelligence (com.glide.platform_ml) plugin. For details, see [Install Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Predictive Intelligence is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence plugin (com.glide.platform_ml). For details, see [Install Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&family=yokohama&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Predictive Intelligence, such as specific requirements or compliance levels. {#dfrn3-predictiveintelligence-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * The dashboard for Prediction Results has been migrated to the Next Experience UI. Upgrading customers with existing Prediction Results dashboards can use either the Next Experience UI version or access the Core UI version from within the new dashboard. * The dashboard for Solution Statistics has been deprecated. Upgrading customers can continue to use their existing Solutions Statistics dashboards from the application menu. * New advanced options for classification solutions are available from Xanadu Patch 9. See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Learn which classes contribute the most to your model's predictions by adding Model Explainability to Workflow Classification solutions. * ITSM Predictive Intelligence Workbench is deprecated in the Yokohama release. * New advanced options for classification solutions are available from Yokohama Patch 4. See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=yokohama&ft:locale=en-US) for more information. | [ ]