--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Proactive Engagement release notes for upgrades from Xanadu to Yokohama # Combined Proactive Engagement release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Proactive Engagement release notes for upgrades from Xanadu to Yokohama This consolidated release notes page assists ServiceNow customers in preparing for upgrades of Proactive Engagement from the Xanadu to Yokohama release. It summarizes new features, changes, activation steps, and other relevant information across these releases. If no updates were made in a particular release, this is clearly noted to streamline review. Show full answer Show less ## New Features * **Xanadu release:** Introduced Proactive Engagement capabilities that empower employees to self-solve digital experience issues using proactive issue detection integrated with ServiceNow Digital End-User Experience (DEX). * Configuration options for Proactive Engagement resolutions include integration with ServiceNow Virtual Agent and Engagement settings to guide employee self-service. * Lifecycle management of Proactive Engagement resolutions is enabled through the Proactive Engagement workbench. * Several key use cases are provided within the base system to help maximize Proactive Engagement benefits. * **Yokohama release:** No new features were added for Proactive Engagement in this release. ## Changes, Removals, and Deprecations Between Xanadu and Yokohama, there were no changes, removals, or deprecations to Proactive Engagement features or functionality. ## Activation Information * To install Proactive Engagement, request it via the ServiceNow Store. * Activate the following plugins: * Proactive Engagement (snpren) * DEX Application and Device Health (sndex) * Glide Virtual Agent (com.glide.cs.chatbot) * Refer to the ServiceNow Store for app availability and submission details. ## Additional Considerations * No updates or additional requirements were introduced for Proactive Engagement related to browser compatibility, accessibility, or localization between Xanadu and Yokohama. ## Key Outcomes With Proactive Engagement, ServiceNow customers can proactively detect digital experience issues and enable employee self-resolution via Virtual Agent integration and configurable engagement settings. Lifecycle management via the workbench supports efficient handling of resolutions. This results in improved digital experience support and reduced incident volumes. Consolidated page of all release notes for Proactive Engagement from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Proactive Engagement release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Proactive Engagement to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-proactiveengagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Proactive Engagement. {#dfrn3-proactiveengagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Exploring Proactive Engagement](https://www.servicenow.com/docs/access?context=exploring-proactive-engagement&family=xanadu&ft:locale=en-US) : Use Proactive Engagement to empower employees to self-solve digital experience issues by using the proactive issue detection and resolution capability of Digital End-User Experience. [Configuring Proactive Engagement resolutions with DEX](https://www.servicenow.com/docs/access?context=configuring-metric-rule&family=xanadu&ft:locale=en-US) : Engage employees through ServiceNow® Virtual Agent and configure Engagement settings to define how employees can self-solve digital experience issues. [Proactive Engagement life-cycle management](https://www.servicenow.com/docs/access?context=proactive-engagement-lcm&family=xanadu&ft:locale=en-US) : View and manage the life cycle of Proactive Engagement resolutions through the workbench. [\[Placeholder link text to key use-cases\]](https://www.servicenow.com/docs/access?context=use-cases&family=xanadu&ft:locale=en-US) : Explore and utilise the different use cases ServiceNow® has to offer as part of the Proactive Engagement base system. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Proactive Engagement features. {#dfrn3-proactiveengagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Proactive Engagement features or functionality were removed. {#dfrn3-proactiveengagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Proactive Engagement features or functionality were deprecated. {#dfrn3-proactiveengagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Proactive Engagement. {#dfrn3-proactiveengagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Proactive Engagement by requesting it from the ServiceNow Store. Activate the following plugins: * Proactive Engagement (sn_pren) * DEX Application and Device Health (sn_dex) * Glide Virtual Agent (com.glide.cs.chatbot) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes.](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US) | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Proactive Engagement we have noted them here. {#dfrn3-proactiveengagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Proactive Engagement we have noted them here. {#dfrn3-proactiveengagement-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Proactive Engagement, such as specific requirements or compliance levels. {#dfrn3-proactiveengagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Proactive Engagement we have noted them here. {#dfrn3-proactiveengagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Proactive Engagement we have noted them here. {#dfrn3-proactiveengagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Proactive Engagement integrates with the ServiceNow® Digital End-User Experience (DEX) solution to proactively detect issues and enable end users to resolve them. * Configure the DEX metric rule and Proactive Engagement resolution with Engagement settings. * Use the Proactive Engagement workbench experience for lifecycle management of resolutions. See [Proactive Engagement](https://www.servicenow.com/docs/access?context=proactive-engagement-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]