--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Public Sector Digital Services release notes for upgrades from Xanadu to Yokohama # Combined Public Sector Digital Services release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Public Sector Digital Services release notes for upgrades from Xanadu to Yokohama This consolidated release notes document assists ServiceNow customers in upgrading Public Sector Digital Services (PSDS) from the Xanadu release to the Yokohama release. It highlights new features, changes, and important upgrade instructions across all relevant product families, enabling customers to prepare effectively and maximize the benefits of the latest enhancements. Show full answer Show less ## Key Features * **Workspace Label Updates:** After upgrading, some public sector menus in CRM Workspace revert to default CSM labels. Customers can manually relabel these items via Guided Setup under Constituent Service Administration to maintain public sector terminology. * **License and Permit Playbook Enhancements:** Agents can now specify license details and add endorsements directly from the workspace. The playbook supports guided constituent experiences including appointment booking, save/resume functionality, and simplified data entry. * **Information Request Playbook Document Redaction:** Agents can redact sensitive content within documents by highlighting or searching text, with automatic generation of new document versions reflecting redactions. This protects sensitive information during case handling. * **ServiceNow Otto for PSDS:** Introduces generative AI capabilities to automatically summarize case records, generate resolution notes, and summarize chat interactions. This streamlines case management and improves agent efficiency. * **Grants Management in Yokohama:** Provides guided grant application intake, screening, program setup, and a self-service grants portal. It simplifies grant program management and citizen engagement. * **Service Exchange and Service Bridge:** Enables secure, compliance-driven data sharing and unified case collaboration across multiple ServiceNow instances and agencies. Supports streamlined workflows for funding approvals and crisis coordination. ## Key Changes * **Constituent Service Dashboard Migration:** The dashboard is now powered by Next Experience Platform Analytics, providing continuous visualization of historical and real-time process metrics in role-based dashboards for improved decision-making. * **Social Benefits Playbook Enhancements:** Includes a more detailed constituent card, ability to cancel draft cases, bypass initial eligibility screening, and skip playbook activities to speed up government service portal interactions. ## Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks:** Customers should review guidance on relabeling menus in CRM Workspace to maintain public sector terminology after upgrading. * **Application Installation:** Public Sector Digital Services applications continue to be available via the ServiceNow Store. Customers should request and install apps according to documented configuration steps. * **No Deprecated or Removed Features:** There are no removals or deprecations for PSDS features between Xanadu and Yokohama releases. ## Additional Information * **No Changes in Browser, Accessibility, Localization, or Additional Requirements:** There are no new requirements or changes in these areas for this upgrade. ## Practical Benefits for ServiceNow Customers Upgrading to Yokohama enhances Public Sector Digital Services with AI-driven automation, improved grant and license management workflows, and cross-agency collaboration capabilities. The migration to Next Experience Analytics delivers better insights through role-specific dashboards. Customers can expect streamlined constituent experiences, efficient case summarization, and stronger data security across government services. Consolidated page of all release notes for Public Sector Digital Services from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Public Sector Digital Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Public Sector Digital Services to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-publicsectordigitalservices-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | After the upgrade, certain public sector menus and menu items in CRM Workspace revert to their original CSM label names. You can relabel these items for public sector use by updating the UX List Categories for Customer and Service Organizations. For more details on relabeling, navigate to AllConstituent ServiceAdministrationGuided Setup, and select Configurable Workspace for Public Sector Digital ServicesCustomize Workspace Labels Manually. | | Yokohama | Upgrade information : After the upgrade, certain public sector menus and menu items in the CRM Workspace revert to their original CSM label names. You can relabel these items for public sector use by updating the labels for the Customer, Accounts, and Service Organizations UX list category records. For more details on relabeling, navigate to AllConstituent ServiceAdministrationGuided Setup, and select Configurable Workspace for Public Sector Digital ServicesCustomize Workspace Labels Manually. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Public Sector Digital Services. {#dfrn3-publicsectordigitalservices-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Agent updates to License and Permit Playbook](https://www.servicenow.com/docs/access?context=public-sector-resolving-lpr-case-playbooks&family=xanadu&ft:locale=en-US) : Specify the license details and add license endorsements directly from the workspace in License and Permit Playbook. [Guided Constituent Experience for License and Permit Playbook](https://www.servicenow.com/docs/access?context=psds-create-license-request-user&family=xanadu&ft:locale=en-US) : Streamline how you communicate with your constituents with easy appointment booking. You can also simplify complex license and permit applications with the save and resume and guided data entry functionality in License and Permit Playbook as part of the playbooks-on-portal experience.​ [Document redaction for Information Request Playbook](https://www.servicenow.com/docs/access?context=psds-ir-playbooks-doc-redaction&family=xanadu&ft:locale=en-US) : Redact sensitive content, data, or entire documents within the document management tool in the Information Request Playbook. You can either highlight bodies of text, or search for strings of text and designate them to be redacted. This functionality is only available to information request case agents for documents in the Published or Draft state. New versions of the same document are generated each time that text is redacted or unredacted. [ServiceNow Otto for Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=xanadu&ft:locale=en-US) : Condense case records into short summaries by using the case summarization skill in the ServiceNow Otto for PSDS application. Agents can use the resolution summarization skill to generate resolution information for a case, propose the resolution to the customer, and add the information to the case record. The ServiceNow Otto for PSDS application brings generative AI case summarization and resolution notes generation to Public Sector Digital Services. | | Yokohama | [Grants Management](https://www.servicenow.com/docs/access?context=using-public-sector-digital-services&family=yokohama&ft:locale=en-US) : Simplify and streamline Grant application intake and screening​ with Grants Management:​ Intake and Screening, a part of Grants Management. Improve self-service with a Grants Portal that streamlines finding, applying for, and tracking grants, with added features such as guided intake, and a save, resume, and export functionality. Set up and manage grant programs easily with guided steps​ using Grants Management: ​Program Set Up​, which guides grant program managers through the process of creating, publishing, and managing grant programs.​ [Communicate and share citizen and agent data securely between agencies using Service Exchange for Public Sector Digital Services](https://www.servicenow.com/docs/access?context=servicebridge-psds-exploring&family=yokohama&ft:locale=en-US) : Connect multiple ServiceNow instances to provide seamless support and service experiences across the Public Sector​ using Service Bridge for Public Sector Digital Services. Service Bridge enables unified case collaboration across agencies, streamlined approval workflows for funding distribution, and real-time crisis coordination with dynamic task management. Agencies can share citizen \& agency data securely through ​compliance-driven access.​​​ [Post-chat summarization in ServiceNow Otto for Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=now-assist-psds-summarize-chat&family=yokohama&ft:locale=en-US) : Condense chat records into short summaries using the chat summarization skill in the ServiceNow Otto for PSDS application. Agents can use the chat summarization skill to generate chat records for a case, auto-populate the chat summary into the Interaction section of the case record, and obtain a summary of the main points discussed during the chat, helping them propose a case resolution. The ServiceNow Otto for PSDS application brings generative AI chat summarization to Public Sector Digital Services. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Public Sector Digital Services features. {#dfrn3-publicsectordigitalservices-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Constituent Service Dashboard Migration to Platform Analytics](https://www.servicenow.com/docs/access?context=constituent-services-dashboard&family=xanadu&ft:locale=en-US) : The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics. Next Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Xanadu release. The dashboard migration to Next Experience enables continuous visualization of historical and real-time process statistics in role-based dashboards, which enable individual stakeholders to make informed decisions. The new dashboard can be accessed by navigating to AllPlatform AnalyticsLibraryDashboards. [Enhancements to Social Benefits Playbook](https://www.servicenow.com/docs/access?context=psds-using-sb-playbooks&family=xanadu&ft:locale=en-US) : Use the enhanced Social Benefits Playbook to view an updated constituent card with more detailed information about the primary applicant. Cancel draft cases, bypass the initial eligibility screening, and skip playbook activities by using the updated process playbook in the Government Service Portal. | | Yokohama | [Constituent Service Dashboard Migration to Platform Analytics](https://www.servicenow.com/docs/access?context=constituent-services-dashboard&family=yokohama&ft:locale=en-US) : The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics. Next Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Yokohama release. The dashboard migration to Next Experience enables you to visualize historical and real-time process statistics in role-based dashboards, which enable individual stakeholders to make informed decisions. The new dashboard can be accessed by navigating to AllPlatform AnalyticsLibraryDashboards. | [ ] ## Removed Between your current release family and Yokohama, some Public Sector Digital Services features or functionality were removed. {#dfrn3-publicsectordigitalservices-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Public Sector Digital Services features or functionality were deprecated. {#dfrn3-publicsectordigitalservices-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Public Sector Digital Services. {#dfrn3-publicsectordigitalservices-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Public Sector Digital Services applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Public Sector Digital Services](https://www.servicenow.com/docs/access?context=configuring-public-sector-digital-services&family=xanadu&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Public Sector Digital Services applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Public Sector Digital Services](https://www.servicenow.com/docs/access?context=configuring-public-sector-digital-services&family=yokohama&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Public Sector Digital Services is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Public Sector Digital Services we have noted them here. {#dfrn3-publicsectordigitalservices-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Public Sector Digital Services we have noted them here. {#dfrn3-publicsectordigitalservices-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Public Sector Digital Services, such as specific requirements or compliance levels. {#dfrn3-publicsectordigitalservices-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Public Sector Digital Services we have noted them here. {#dfrn3-publicsectordigitalservices-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Public Sector Digital Services we have noted them here. {#dfrn3-publicsectordigitalservices-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Added enhancements to License and Permit Playbook, including updates to the Intake stage for applicants on the constituent Government Service Portal, and added functionality for specifying license details and license endorsements on the agent playbook. * Added enhancements to Social Benefits Playbook, including updates to the Intake and Decision stage, and updates to the process playbook for applicants on the Government Service Portal. * Redact sensitive content or data from PDF documents in the Information Request Playbook. * Auto-generate case summaries and case resolution notes for cases in the Social Benefits Playbook by using the ServiceNow Otto for Public Sector Digital Services (PSDS) application. See [Public Sector Digital Services](https://www.servicenow.com/docs/access?context=bun-public-sector-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Review requests for grants, and create new grant programs using Grants Management. * Connect multiple ServiceNow instances to provide seamless support and service experiences across the Public Sector using for Service Bridge for Public Sector Digital Services. * Utilize the Chat summarization skill, powered by Now LLM, to auto-generate chat summaries for customer-agent interactions in the ServiceNow Otto for Public Sector Digital Services (PSDS) application. See [Public Sector Digital Services](https://www.servicenow.com/docs/access?context=bun-public-sector-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ] *[\>]: and then