--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Xanadu to Yokohama # Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Xanadu to Yokohama This consolidated guide assists ServiceNow customers in preparing for the upgrade of Operational Technology Service Management (OTSM) from the Xanadu release to the Yokohama release. It summarizes new features, changes, activation instructions, and important upgrade tasks relevant to Recommended Actions within OTSM. Show full answer Show less ## Key Features * **Application of Recommended Actions:** Yokohama introduces the capability to apply Recommended Actions directly to Operational Technology (OT) incidents, helping users identify relevant actions to resolve issues efficiently. * **Recommended Actions Button:** A new button has been added to the Industrial Workspace in Yokohama, providing quick access to the Recommended Actions panel for OT incidents. * **Contextual Display:** Relevant Recommended Actions are displayed based on the context of the OT incident record, enhancing user experience and operational effectiveness. ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks:** Customers should review and complete recommended upgrade tasks before and after upgrading to Yokohama to ensure smooth transition and feature enablement. * **Activation:** Recommended Actions for OTSM is available via the ServiceNow Store and requires installation by submitting a request through the store. Customers should consult the ServiceNow Store version history for cumulative release notes and installation details. ## Other Considerations * **No Updates or Changes:** There are no updates, removals, deprecations, additional requirements, browser needs, accessibility, or localization changes between Xanadu and Yokohama releases for Recommended Actions in OTSM, except those noted above. ## What to Expect After upgrading to Yokohama and activating Recommended Actions for OTSM, customers can expect improved incident resolution support through contextual recommended actions accessible directly within the Industrial Workspace. The upgrade process is streamlined with clear guidance and minimal changes outside the new Recommended Actions functionality. Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management (OTSM) from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Recommended Actions for Operational Technology Service Management (OTSM) to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Recommended Actions for Operational Technology Service Management (OTSM). {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Apply Recommended Actions to your Operational Technology incidents](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=yokohama&ft:locale=en-US) : Use Recommended Actions to see relevant actions that can help resolve your OT incidents. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Recommended Actions for Operational Technology Service Management (OTSM) features. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Recommended actions button](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=yokohama&ft:locale=en-US) : The Recommended actions button was added to the Industrial Workspace to access the Recommended Actions panel for an OT incident. | [ ] ## Removed Between your current release family and Yokohama, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were removed. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were deprecated. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Recommended Actions for Operational Technology Service Management (OTSM). {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Recommended Actions for OTSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Recommended Actions for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Display relevant actions to users based on the context of an OT incident record. See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=yokohama&ft:locale=en-US) for more information. | [ ]