--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Retail Operations release notes for upgrades from Xanadu to Yokohama # Combined Retail Operations release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Operations Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides essential information for ServiceNow customers upgrading their Retail Operations from the Xanadu release to the Yokohama release. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant upgrade considerations to facilitate a smooth transition. Show full answer Show less ## New Features * **Retail Data Model (Xanadu):** Enables optimization of retail operations by modeling the hierarchical structure of retail organizations, improving organizational clarity and management. * **Retail Case Type (Xanadu):** Introduces a specialized case type designed to effectively manage in-store issues, enhancing issue tracking and resolution. * **Store Support Portal (Xanadu):** Provides retail teams with self-service tools through a dedicated portal, improving worker experience and reducing issue duplication by centralizing case visibility. There were no new features introduced specifically in the Yokohama release. ## Changes, Removals, and Deprecations No changes, feature removals, or deprecations were recorded between Xanadu and Yokohama releases, indicating stability in existing Retail Operations functionalities. ## Activation and Installation Retail Operations can be activated by installing the application via the ServiceNow Store. Customers should request installation through the ServiceNow Store website, which also provides access to version history and cumulative release notes for all apps. ## Additional Considerations * **Pre- and Post-Upgrade Tasks:** Customers are advised to review and complete necessary tasks before and after upgrading to Yokohama to ensure a successful upgrade. * **Browser, Accessibility, and Localization:** No updates or additional requirements were introduced for browser compatibility, accessibility compliance, or localization between these releases. ## Key Outcomes * Improved coordination between headquarters and retail organizations with enhanced visibility and task completion capabilities. * Enhanced retail worker experience through self-service tools such as knowledge bases and centralized portals. * Reduced duplication of individual requests by providing a central portal for retail case visibility. * Optimized efficiency by enabling direct help requests via multiple channels including cases, live chat, and phone calls. * Increased customer satisfaction by enabling effective reporting of customer issues within stores. Consolidated page of all release notes for Retail Operations from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Operations to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Retail Operations. {#dfrn3-retailoperations-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Retail data model](https://www.servicenow.com/docs/access?context=rahi-retail-data-model&family=xanadu&ft:locale=en-US) : Optimize retail operations by modeling the hierarchical structure of your retail organization. [Retail case type](https://www.servicenow.com/docs/access?context=rahi-retail-case&family=xanadu&ft:locale=en-US) : Use the retail case type to manage in-store issues effectively. [Store support portal](https://www.servicenow.com/docs/access?context=rahi-store-support-portal&family=xanadu&ft:locale=en-US) : Use the Store Support Portal for retail to utilize self-service tools. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Retail Operations features. {#dfrn3-retailoperations-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Retail Operations features or functionality were removed. {#dfrn3-retailoperations-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Retail Operations features or functionality were deprecated. {#dfrn3-retailoperations-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Operations. {#dfrn3-retailoperations-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Retail Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Operations, such as specific requirements or compliance levels. {#dfrn3-retailoperations-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Streamline the connection between headquarters and retail organizations with increased visibility and ability for teams in these retail organizations to complete tasks. * Improve retail organization worker experience with self-service tools like a knowledge base. * Reduce duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases. * Optimize efficiency by enabling retail organization teams to request help directly from headquarters when needed through cases, live chat, phone calls, and more. * Increase customer satisfaction by reporting customer issues in-store. See [Exploring Retail Operations Core](https://www.servicenow.com/docs/access?context=rahi-retail-operations-explore&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]