--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Service Exchange release notes for upgrades from Xanadu to Yokohama # Combined Service Exchange release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Exchange Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide covers the key upgrade considerations, new features, changes, and deprecations for ServiceNow customers upgrading Service Exchange from the Xanadu release family to the Yokohama release family. It ensures a smooth transition by highlighting critical pre- and post-upgrade tasks, compatibility requirements, and enhancements introduced across these releases. Show full answer Show less ## Important Upgrade Information * **Legacy Migration:** Service Exchange (Legacy) versions do not support direct migration to Service Exchange 2.x.x (introduced in Xanadu). Customers using legacy versions must migrate their configuration data following documented utilities before upgrading. * **Version Compatibility:** Due to mismatched version support, new entitlements cannot be activated until both provider and consumer instances are upgraded to Service Exchange 2.x.x. Existing entitlements remain functional. * **Simultaneous Upgrades:** When Service Exchange for Providers and Consumers are installed in the same instance, both must be upgraded simultaneously to maintain compatibility. * **Application Repair Post-Upgrade:** If upgrading to Service Exchange 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4 prior to platform Yokohama upgrade, a repair action is required to properly install new Deny ACLs after Yokohama upgrade. ## Key Features Introduced * **Mismatched Version Support (Xanadu):** Providers and consumers can run different Service Exchange versions, allowing providers to adopt new features independently without disrupting consumers. * **Configuration Revisions:** Providers can deploy updated entitlement versions without impacting consumers still using older revisions, supporting seamless coexistence of multiple entitlement iterations. * **Consumer Pre-Flows:** Consumers can associate approval or other processes to remote record producers, controlling data synchronization to providers. * **Sales Customer Relationship Management Integration (Xanadu):** Enables providers to expose Sales CRM product offerings as remote record producers in consumer catalogs for streamlined ordering. * **Remote Catalog Item Client Scripts (Yokohama):** Providers can include catalog client scripts and UI policy scripts with remote catalog items, enhancing validation and process control for consumers. * **Catalog Item Copying (Yokohama):** Providers can copy single or multiple local catalog items directly to remote record producers, eliminating manual recreation. * **Transform Mapping Assist (Yokohama):** Automated generation of transform mappings between provider and consumer tables using ServiceNow's large language model reduces errors and accelerates setup. * **Consumer Variable Sets (Yokohama):** Consumers can add additional variables to remote record producers, enabling richer customization and control over requested content and flows. ## Deprecations * Service Exchange (Legacy) applications for Providers and Consumers are deprecated and no longer supported or available for new activation. Customers should migrate to the latest applications as per provided guidance. ## Activation and Installation * Service Exchange is available through the ServiceNow Store. Customers should request installation from the Store and refer to version history release notes for cumulative information. ## Additional Notes * No changes were made to browser requirements, accessibility, localization, or other additional requirements between Xanadu and Yokohama releases. * No features were removed or changed in these releases. ## Practical Benefits for ServiceNow Customers * Upgrade with confidence by following documented migration paths and compatibility requirements to avoid service disruptions. * Leverage new capabilities such as version mismatch support and consumer pre-flows to improve operational flexibility and control. * Enhance integration with Sales CRM and simplify catalog management through script support and item copying features. * Reduce configuration errors and accelerate deployment using Transform Mapping Assist powered by ServiceNow's AI. Consolidated page of all release notes for Service Exchange from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Exchange release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Exchange to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceexchange-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | * Service Exchange 2.x.x that is being released with the Xanadu release does not support migration of the Service Exchange (Legacy) versions. If you are using a Service Exchange (Legacy) version, before you upgrade to the Xanadu release, you must follow instructions in the [Service Exchange for Providers (Legacy) - Migration Utility (KB1499823)](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. * If you are upgrading from version 1.x.x of Service Exchange, follow the steps listed in [Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release - KB1700387)](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) to migrate your Service Exchange applications. * Due to the introduction of mismatched version support, new entitlements cannot be activated until both the consumers and providers upgrade to the Xanadu release. Older active entitlements will continue to work but new ones cannot be activated. | | Yokohama | Upgrade information : * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. * The Service Exchange Global Script Include is automatically installed or updated when you install the Service Exchange application on the following platform versions: * Washington DC Patch 9 * Xanadu Patch 4 * Yokohama * Service Exchange 2.x.x, which was first released with the Xanadu release, does not support migration of Service Exchange (Legacy) versions. If you are using a Service Exchange (Legacy) version, before you upgrade to the Yokohama release, you must follow instructions in the [Service Exchange for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. * If you are upgrading from Service Exchange version 1.x.x, follow the steps in [Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) to migrate your Service Exchange applications. * Due to the introduction of mismatched version support, new entitlements cannot be activated until both the consumers and providers upgrade to Service Exchange version 2.x.x. Older active entitlements will continue to work but new ones cannot be activated. * If you upgrade to Service Exchange version 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4 before upgrading the platform to the Yokohama release, the new Deny ACLs will not be installed. To ensure the Deny ACLs get installed, after upgrading to Yokohama, you must click Repair to reinstall the Service Exchange application. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Service Exchange. {#dfrn3-serviceexchange-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Service Exchange mismatched version support](https://www.servicenow.com/docs/access?context=service-bridge-v2-mismatch-version&family=xanadu&ft:locale=en-US) : Providers and consumers can run different versions of the Service Exchange applications without affecting their ability to exchange data. Providers can adopt new features without coordinating their application upgrades with their consumers. [Configuration revisions](https://www.servicenow.com/docs/access?context=service-bridge-v2-config-revision&family=xanadu&ft:locale=en-US) : Providers can develop and deploy new versions or revisions of entitlements with updated functionality to compatible consumers without affecting consumers who have not updated their application. Consumers can therefore use older revisions of entitlements including remote task definitions, remote record producers, and foundation data sync offerings while deploying new revisions. [Consumer pre-flows](https://www.servicenow.com/docs/access?context=service-bridge-v2-conf-consumer-flow&family=xanadu&ft:locale=en-US) : Consumers can control data synchronization with their providers by associating a flow with a Service Exchange remote record producer and run consumer-defined processes, such as approvals, before a task is synchronized to their provider. [Integration with Sales Customer Relationship Management](https://www.servicenow.com/docs/access?context=service-bridge-v2-omt-intg&family=xanadu&ft:locale=en-US) : Providers can enable customers to quickly order entitled Sales Customer Relationship Management product offerings from their service catalog by publishing them as remote record producers on consumer instances. | | Yokohama | [Remote Catalog Item Client Scripts](https://www.servicenow.com/docs/access?context=service-bridge-v2-add-scripts-to-rrp&family=yokohama&ft:locale=en-US) : Provider: Perform more complex tasks and gain better control over the completeness and correctness of catalog requests from the consumer by including catalog client scripts, UI Policy scripts, and other common scripts that consumers can choose to include for Remote Catalog items. [Copy From Service Catalog Item to Remote Catalog Item](https://www.servicenow.com/docs/access?context=service-bridge-v2-copy-catalog-as-rrp&family=yokohama&ft:locale=en-US) : Providers: Eliminate the need to re-create catalog items manually in the Service Exchange remote catalog by copying single and multiple catalog items through the UI to remote record producers that can be synchronized to the consumer instance. [Transform Mapping Assist](https://www.servicenow.com/docs/access?context=now-assist-tmt-exploring&family=yokohama&ft:locale=en-US) : Providers: Streamline the transformation mapping process and reduce errors by generating transform mappings between provider and consumer tables automatically using the Transform Mapping Assist feature that leverages the NOW large language model (LLM). [Consumer Variable Sets](https://www.servicenow.com/docs/access?context=service-bridge-v2-consumer-variables&family=yokohama&ft:locale=en-US) : Consumers: Manage requested content and flow better by adding additional variables to add customization to your remote record producers. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Service Exchange features. {#dfrn3-serviceexchange-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Service Exchange features or functionality were removed. {#dfrn3-serviceexchange-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Service Exchange features or functionality were deprecated. {#dfrn3-serviceexchange-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | * Service Exchange (legacy) application is now deprecated and no longer supported or available for new activation. The Service Exchange for Consumers application provides the latest experience for this functionality. * Service Exchange for Providers (legacy) application is now deprecated and no longer supported or available for new activation. The Service Exchange for Providers application provides the latest experience for this functionality. See [KB1499823](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) for details on migrating from the legacy version. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Exchange. {#dfrn3-serviceexchange-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Exchange, such as specific requirements or compliance levels. {#dfrn3-serviceexchange-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Enable providers to adopt new features and provide uninterrupted service to their consumers who have not upgraded. * Assess entitlements for compatibility before syncing them to consumers. * Enable consumers to run specific processes such as approvals before synchronizing tasks with their providers. * Support automated synchronization of configuration data between provider and consumer instances. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Providers can now include client and UI policy scripts in remote record producers, which consumers can review and approve. * Providers can now copy local catalog items to Service Exchange as remote record producers either in bulk or individually. * Providers can simplify and streamline choice-based transform mapping with ServiceNow Now Assist. * Consumers can now add variables to remote record producers for use in consumer pre-flows. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]