--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Service Level Management release notes for upgrades from Xanadu to Yokohama # Combined Service Level Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Level Management release notes for upgrades from Xanadu to Yokohama This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates, changes, and important information related to Service Level Management (SLM) from the Xanadu release through to the Yokohama release. It is designed to assist you in preparing for an upgrade by highlighting key aspects of the product evolution across these releases. Show full answer Show less ## Pre- and Post-Upgrade Guidance Before upgrading to Yokohama, customers should review the specified pre- and post-upgrade tasks. However, there are no specific changes or upgrade actions noted for SLM in either the Xanadu or Yokohama releases, indicating a stable upgrade path with minimal disruption. ## New Features and Changes No new features or functional changes were introduced to Service Level Management between Xanadu and Yokohama. This continuity ensures that existing SLM capabilities remain consistent during the upgrade process. ## Deprecations and Removals * **Deprecation:** In the Yokohama release, Service Level Management workflows have been removed for new customers and replaced by flows. * **Impact:** Existing customers using workflows will not be affected; flows are available to both new and existing customers. * **Customization:** You can customize or extend these flows using ServiceNow® Workflow Studio and Flow Designer tools, providing enhanced flexibility for process automation. ## Activation and Requirements * Service Level Management is an AI Platform feature in ServiceNow and is activated by default in Yokohama. * No additional system requirements, browser requirements, or localization changes have been introduced between Xanadu and Yokohama. ## Accessibility and Highlights There are no new accessibility considerations or notable highlights specific to Service Level Management in these releases beyond the workflow-to-flow transition. ## Next Steps for Customers * Leverage **Workflow Studio** and **Flow Designer** to build and automate Service Level Management workflows tailored to your operational needs. * Review existing workflows if upgrading from a previous version to determine if any migration or adaptation to flows is beneficial. Consolidated page of all release notes for Service Level Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Level Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicelevelmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Service Level Management features. {#dfrn3-servicelevelmanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Service Level Management features or functionality were removed. {#dfrn3-servicelevelmanagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Service Level Management features or functionality were deprecated. {#dfrn3-servicelevelmanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Service Level Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can use ServiceNow® Workflow Studio to customize or extend these flows. For more information, see [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&family=yokohama&ft:locale=en-US). | [ ] ## Activation information Review information on how to activate Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Service Level Management is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels. {#dfrn3-servicelevelmanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Use Workflow Studio to build and automate the workflows for Service Level Management. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]