--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Xanadu to Yokohama # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Collaborative Work Management (CWM) Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides all the important release notes for ServiceNow Otto for Collaborative Work Management (CWM) from the Xanadu release through to Yokohama. It is designed to help you prepare for upgrades by summarizing new features, changes, and activation information relevant to your ServiceNow environment. Show full answer Show less ## New Features in Yokohama * **Generate Tasks from Docs:** Now Assist can automatically generate CWM tasks based on the content of your collaborative documents, allowing you to refine and customize task recommendations before adding them to your boards. This functionality streamlines task creation and boosts efficiency. * **Summarize and Paraphrase Docs Content:** Now Assist enables summarizing, elaborating, or shortening selected text or entire documents within CWM Docs using generative AI, helping teams quickly digest and refine information. ## Changes in Yokohama * **Now Assist Usage Measurement Update:** Starting with Yokohama Patch 5, usage tracking for Now Assist shifts from a 365-day look-back to a 365-day burn-down model, resetting at your contract anniversary date to improve usage accuracy. * **Default Activation of Now Assist Skills:** For new customers, certain Now Assist skills are enabled automatically upon installation. Existing customers upgrading from Xanadu (starting with Yokohama Patch 11) will see unconfigured skills enabled by default, while previously disabled skills remain off. * **Access Control for AI Agents and Agentic Workflows:** You can now configure ACLs within AI Agent Studio to control who can discover and trigger AI agents and workflows, specify their user behavior (dynamic or AI user), and determine if they are available to authenticated users or publicly. ## Activation and Installation To activate Now Assist for Collaborative Work Management, you must request it via the ServiceNow Store. This app is available for installation from the store, where you can also monitor release history and updates. This process ensures you have the latest capabilities integrated into your environment. ## Additional Notes * There were no removals or deprecations of features between Xanadu and Yokohama. * No updates were made regarding browser requirements, accessibility, localization, or additional system requirements. * Important Yokohama Patch Highlights include the changes to usage measurement, default skill activations, and the requirement for additional role configurations for AI agents and workflows. ## Practical Implications for ServiceNow Customers Upgrading to Yokohama enables enhanced productivity through AI-powered automation of task creation and document summarization within CWM. The updated usage measurement model offers clearer insight into Now Assist utilization aligned with contract periods. Default activation of AI skills simplifies initial setup for new users, while ACL controls provide granular security and access management for AI capabilities. Activation via the ServiceNow Store ensures proper deployment and ongoing support. Consolidated page of all release notes for ServiceNow Otto for Collaborative Work Management (CWM) from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Collaborative Work Management (CWM) to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Generate tasks from Docs](https://www.servicenow.com/docs/access?context=generate-tasks-cwm-docs-now-assist&family=yokohama&ft:locale=en-US) : Help increase efficiency and save time by using Now Assist to automatically generate CWM Tasks for your Board. Using the information in your doc, Now Assist provides task recommendations. You can choose to refine or modify these recommendations. You can iterate multiple times to tweak the task recommendations according to your requirements. After you're satisfied with the recommendations, Now Assist can help you add these tasks to a board of your choice. [Summarize and paraphrase Docs content](https://www.servicenow.com/docs/access?context=cwm-docs&family=yokohama&ft:locale=en-US) : Use Now Assist capabilities to refine selected content in docs, or to get a summary of the whole document. * Summarize, elaborate, or shorten selected text. * Summarize the entire content on the page. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing ServiceNow Otto for Collaborative Work Management (CWM) features. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | [ ] ## Removed Between your current release family and Yokohama, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were removed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were deprecated. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist for Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Collaborative Work Management (CWM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board. * Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities. See [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) for more information. | [ ]