--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined ServiceNow Otto for Configuration Management Database (CMDB) release notes for upgrades from Xanadu to Yokohama # Combined ServiceNow Otto for Configuration Management Database (CMDB) release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Configuration Management Database (CMDB) Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides essential information on the ServiceNow Otto for Configuration Management Database (CMDB) upgrades from the Xanadu release to Yokohama. It highlights new features, changes, activation instructions, and important upgrade considerations to help ServiceNow customers prepare and manage their upgrade effectively. Show full answer Show less ## New Features * **Now Assist Skills Activation:** In Yokohama, certain Now Assist skills, agents, and agentic workflows are enabled by default for appropriate roles such as ITIL users on incident and change forms. For new customers, these features activate automatically upon product installation. For existing customers upgrading (starting with Yokohama Patch 11), any previously unconfigured skills or workflows are automatically enabled, while those that were manually disabled remain inactive. * **Deduplication Template Preview:** Users working with the *manage duplicate CIs* skill can now preview the results of applying deduplication templates without executing remediation. This facilitates informed decisions when selecting templates for deduplication tasks. ## Changes * **Now Assist Usage Measurement Update:** Starting in Yokohama Patch 5, usage tracking shifts from a 365-day look-back model to a 365-day burn-down model, resetting at the contract anniversary date. This change aligns usage metrics with contract periods for better management. * **Access Control for AI Agents and Workflows:** Administrators can now configure ACLs in AI Agent Studio to control who can discover and trigger AI agents and agentic workflows, defining their behavior as dynamic or AI users and their availability to authenticated or public users. ## Activation Information ServiceNow Otto for CMDB must be installed via a request from the ServiceNow Store. Customers can view all available apps and submit activation requests through the ServiceNow Store website. This streamlined installation approach ensures customers have access to the latest capabilities. ## Additional Notes * No features or functionality were removed or deprecated between Xanadu and Yokohama. * There are no new browser, accessibility, or localization requirements introduced in Yokohama. * Patch 11 introduced specific enhancements around Now Assist usage measurement and default activation of skills and workflows, accompanied by role configuration requirements. * Earlier patches added the ability to summarize key CI data on forms and workspaces, enhanced duplicate CI management with guided remediation tasks, and improved CMDB Health Dashboard accuracy through updated CI correctness scores. ## Practical Benefits for ServiceNow Customers Upgrading to Yokohama enhances your CMDB management by automating AI skill activations, improving deduplication processes with preview capabilities, and providing more precise usage tracking aligned with contract terms. The added ACL configurations offer more granular control over AI agents and workflows, supporting secure and compliant operations. These enhancements streamline your configuration management tasks, reduce manual setup, and improve data accuracy and governance. Consolidated page of all release notes for ServiceNow Otto for Configuration Management Database (CMDB) from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Configuration Management Database (CMDB) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Configuration Management Database (CMDB) to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for ServiceNow Otto for Configuration Management Database (CMDB). {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Some Now Assist skills, agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Preview deduplication template results](https://www.servicenow.com/docs/access?context=now-assist-cmdb-mng-dupe-cis-skill&family=yokohama&ft:locale=en-US) : While you're working in the manage duplicate CIs skill, select Review existing templates to help you to decide which deduplication template to apply. Now Assist generates a summary of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing ServiceNow Otto for Configuration Management Database (CMDB) features. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | [ ] ## Removed Between your current release family and Yokohama, some ServiceNow Otto for Configuration Management Database (CMDB) features or functionality were removed. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some ServiceNow Otto for Configuration Management Database (CMDB) features or functionality were deprecated. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Configuration Management Database (CMDB). {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install ServiceNow Otto for CMDB by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Configuration Management Database (CMDB), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases * Select Summarize on a CI form, in the workspace, or from any list to view a concise summary of key CI data directly on the form: discovery and class details, associated business services, security vulnerabilities, and related records like incidents, alerts, problems, and change requests. * The 'Manage duplicate CIs' skill identifies duplicate CIs, populates remediation tasks, and then assigns the tasks to the appropriate group. You follow step-by-step guidance and can preview remediation results before selecting a template. The updated CI correctness scores enable the CMDB Health Dashboard to display accurate information. See [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) for more information. | [ ]