--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined ServiceNow Otto for Hardware Asset Management (HAM) release notes for upgrades from Xanadu to Yokohama # Combined ServiceNow Otto for Hardware Asset Management (HAM) release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Hardware Asset Management (HAM) Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide details the key updates, new features, changes, and important upgrade information for ServiceNow Otto for Hardware Asset Management (HAM) as customers transition from the Xanadu release family to Yokohama. It is designed to help ServiceNow customers prepare for the upgrade by summarizing enhancements and configuration requirements across releases. Show full answer Show less ## Key Features * **AI-Generated Asset Analysis Summary:** Yokohama introduces a dynamic, AI-driven asset summary on asset records, providing real-time consolidated data such as asset lifecycle status, assignment, location, audit status, financial metrics, and missing data insights to enhance asset management efficiency. * **Configurable Access Control Lists (ACLs) for AI Agents and Agentic Workflows:** Customers can now define who can discover and trigger AI agents and workflows through guided setups in AI Agent Studio. This includes specifying whether agents act as dynamic users or AI users, and controlling availability to authenticated users or the public. * **Hardware Asset Repair Automation:** The Yokohama release enables automation of repairing defective or out-of-warranty hardware via AI agents that validate tasks, provide troubleshooting and repair instructions, and complete tasks upon user confirmation. * **Hardware Asset Sourcing Automation:** AI agents streamline sourcing by automating asset consumption from stock, transfer order creation, and purchase order generation, reducing manual effort and accelerating request resolution. ## Changes * **Now Assist Usage Measurement Update:** Starting with Yokohama Patch 5, usage tracking for Now Assist moves from a 365-day look-back model to a burn-down model resetting at contract anniversaries, affecting how consumption is measured and reported. * **Default Activation of Now Assist Skills:** New customers automatically have certain Now Assist skills enabled upon installation; existing customers upgrading from Xanadu Patch 11 will have previously unconfigured skills turned on automatically. * **Enhanced ACL Configuration:** ACL settings for AI agents and workflows provide granular control over access and behavior, supporting security and compliance requirements. ## Upgrade and Activation Information * ServiceNow Otto for HAM is available through the ServiceNow Store. Customers should upgrade to at least Yokohama Patch 6 and install the corresponding store application to fully leverage new features. * Pre- and post-upgrade tasks should be reviewed and completed to ensure a smooth transition. * Only users with the **procurementuser** role can access agentic workflows related to managing hardware asset requests, including AI agents for sourcing, transfer order creation, and purchase order creation. ## Additional Requirements and Considerations * The application requires a Hardware Asset Management Pro plus license in both Xanadu and Yokohama releases. * There are no changes to browser requirements, accessibility compliance, or localization from Xanadu to Yokohama. * No features were removed or deprecated in these release families. ## Highlights for Customers * Real-time, AI-driven asset data visibility with Yokohama Patch 13 enhances decision-making. * Automation of hardware asset repair and sourcing tasks reduces manual workload and improves operational efficiency. * Now Assist usage measurement changes require customers to review contract anniversary dates for accurate usage tracking. * Role-based access control improvements ensure secure and appropriate usage of AI agents and workflows. By upgrading to Yokohama, ServiceNow customers can expect improved asset management automation, enhanced visibility into hardware assets, and streamlined AI agent management, all contributing to more efficient and informed hardware asset operations. Consolidated page of all release notes for ServiceNow Otto for Hardware Asset Management (HAM) from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Hardware Asset Management (HAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Hardware Asset Management (HAM) to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | Only users with the procurement_user role can access the Help manage hardware asset requests agentic workflow including the following AI agents: * Hardware asset management sourcing AI agent * Transfer order creation AI agent * Purchase order creation AI agent | | Yokohama | Upgrade information : Only users with the procurement_user role can access the Help manage hardware asset requests agentic workflow including the following AI agents: * Hardware asset management sourcing AI agent * Transfer order creation AI agent * Purchase order creation AI agent | [ ] ## New features Between your current release family and Yokohama, new features were introduced for ServiceNow Otto for Hardware Asset Management (HAM). {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Xanadu Patch 10](https://www.servicenow.com/docs/access?context=xanadu-patch-10&family=xanadu&ft:locale=en-US) | | Yokohama | [Manage your assets with comprehensive and real-time data](https://www.servicenow.com/docs/access?context=generate-asset-analysis-now-assist-ham&family=yokohama&ft:locale=en-US) : View consolidated asset information through AI-generated analysis summary on the asset record. The AI-generated summary dynamically updates based on the asset state and includes context from any active incidents or tasks. The summary displays the asset life cycle, current assignment and location, audit status, financial metrics, and identifies missing data to support asset management activities. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the Access Control Lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Optimize hardware asset repair process with the suite of AI agents](https://www.servicenow.com/docs/access?context=now-assist-ham-repair-agent-workflow&family=yokohama&ft:locale=en-US) : Automate the repair of defective and out-of-warranty hardware assets by using AI agents in the Help repair hardware assets agentic workflow. These AI agents validate the repair tasks, provide detailed troubleshooting and repair instructions, and complete the tasks on receiving user confirmation. [Optimize hardware asset sourcing with the suite of AI agents](https://www.servicenow.com/docs/access?context=now-assist-ham-agentic-workflow&family=yokohama&ft:locale=en-US) : Automate your hardware asset sourcing by using AI agents in the Help manage hardware asset requests agentic workflow. These AI agents can efficiently handle tasks such as automatically consuming assets from local stock, creating transfer orders, and generating purchase orders. By automating complex and repetitive tasks in the hardware asset request process, AI agents help to reduce manual intervention significantly, speed up request resolution, enhance the productivity of asset managers, and improve operational efficiency. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing ServiceNow Otto for Hardware Asset Management (HAM) features. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | [ ] ## Removed Between your current release family and Yokohama, some ServiceNow Otto for Hardware Asset Management (HAM) features or functionality were removed. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some ServiceNow Otto for Hardware Asset Management (HAM) features or functionality were deprecated. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Hardware Asset Management (HAM). {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Note: To take full advantage of the ServiceNow Otto for HAM features, you should upgrade to Xanadu Patch 10 and install the ServiceNow Otto for Hardware Asset Management (HAM) store application. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Note: To take full advantage of the ServiceNow Otto for HAM features, you should upgrade to Yokohama Patch 6 and install the ServiceNow Otto for Hardware Asset Management (HAM) store application. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Hardware Asset Management (HAM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Hardware Asset Management (HAM) we have noted them here. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | The ServiceNow Otto for Hardware Asset Management (HAM) application requires the Hardware Asset Management Pro plus license. | | Yokohama | Additional requirements : The ServiceNow Otto for Hardware Asset Management (HAM) application requires the Hardware Asset Management Pro plus license. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Hardware Asset Management (HAM) we have noted them here. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Hardware Asset Management (HAM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Hardware Asset Management (HAM) we have noted them here. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Hardware Asset Management (HAM) we have noted them here. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | Xanadu Patch 10 - Configure Access Control Lists (ACLs) for AI Agents and agentic workflows. Xanadu Patch 9 - Automate and streamline your hardware asset request process by using an agentic workflow. See [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 13](https://www.servicenow.com/docs/access?context=yokohama-patch-13&family=yokohama&ft:locale=en-US)- Gain real-time visibility into critical asset data through generative AI-driven asset analysis summaries. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 - Automate the hardware asset repair process by using an agentic workflow and configure Access Control Lists (ACLs) for both AI agents and agentic workflows. Yokohama Patch 4 - Automate and streamline your hardware asset request process by using an agentic workflow. See [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) for more information. | [ ]