--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined ServiceNow Otto for Legal Service Delivery (LSD) release notes for upgrades from Xanadu to Yokohama # Combined ServiceNow Otto for Legal Service Delivery (LSD) release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Legal Service Delivery (LSD) Release Notes from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with a comprehensive summary of all updates, new features, changes, and important information for ServiceNow Otto for Legal Service Delivery (LSD) across releases from Xanadu through Yokohama. It is designed to assist customers in preparing for upgrades and understanding enhancements in the Yokohama release. Show full answer Show less ## Key Features * **Now LLM Long Term Stable (LTS) Support:** Yokohama introduces long-term stable AI models within Now LLM Service, offering enhanced model stability suited for regulated industries with governance, monitoring, and compliance controls. * **Default Activation of Now Assist Skills:** * New customers installing Now Assist products will have certain designated skills automatically enabled. * Existing customers upgrading to Yokohama Patch 11 will see previously unconfigured skills enabled automatically, while skills that were previously configured and then disabled remain inactive. * **Expanded AI Model Provider Options:** Now Assist skills and AI agents now support additional AI model providers, including Google Gemini and AWS Anthropic Claude, alongside existing options like Now LLM Service and Azure OpenAI. ## Changes * **Role Configuration for Agentic Workflows and AI Agents:** Enhanced security requires administrators to assign specific roles for agentic workflows and AI agents included with Now Assist applications to ensure proper execution. Proper data access settings must also include these roles. Documentation specifies the exact roles required. * **Default Skill Activation Behavior:** The new default behavior for skill activation aims to streamline setup for new installations and upgrades as described above. ## Upgrade Guidance Before upgrading to Yokohama, customers should review and complete recommended pre- and post-upgrade tasks. There are no removals, deprecations, or additional special requirements noted between Xanadu and Yokohama. ## Activation and Installation ServiceNow Otto for Legal Service Delivery (LSD) is available via the ServiceNow Store. Customers can request installation or upgrades through the store, which also provides version history and cumulative release notes for all related applications. ## Browser and Compatibility The application supports the latest stable versions of major web browsers. For detailed browser support information, customers should refer to the official Browser support documentation. ## Additional Information * No updates were made to accessibility or localization considerations between Xanadu and Yokohama. * Highlighted patches in Yokohama include Patch 6 (adding Google Gemini and AWS Claude AI providers) and Patch 11 (default skill activation and role configuration requirements). Consolidated page of all release notes for ServiceNow Otto for Legal Service Delivery (LSD) from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Legal Service Delivery (LSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Legal Service Delivery (LSD) to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for ServiceNow Otto for Legal Service Delivery (LSD). {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Now LLM LTS support for ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=yokohama&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing ServiceNow Otto for Legal Service Delivery (LSD) features. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=yokohama&ft:locale=en-US) : Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | [ ] ## Removed Between your current release family and Yokohama, some ServiceNow Otto for Legal Service Delivery (LSD) features or functionality were removed. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some ServiceNow Otto for Legal Service Delivery (LSD) features or functionality were deprecated. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Legal Service Delivery (LSD). {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install ServiceNow Otto for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Legal Service Delivery (LSD) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : The ServiceNow Otto for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Legal Service Delivery (LSD), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Yokohama Patch 11 * Some Now Assist skills are now turned on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [Explore](https://www.servicenow.com/docs/access?context=now-assist-lsd-exploring&family=yokohama&ft:locale=en-US) for more information. | [ ]