--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined ServiceNow Otto for Order Management release notes for upgrades from Xanadu to Yokohama # Combined ServiceNow Otto for Order Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Order Management Release Notes for Upgrades from Xanadu to Yokohama This consolidated release note covers all key updates, new features, changes, and important upgrade information for ServiceNow Otto for Order Management between the Xanadu and Yokohama releases. It is designed to help ServiceNow customers prepare for the upgrade by providing a clear summary of enhancements and procedural guidance. Show full answer Show less ## New Features * **Manage Order Operations Agent in Business Portal:** Customers can activate this AI-powered agent in the Business Portal to facilitate order-related operations. * **Request Order Changes via Now Assist:** The virtual assistant enables customers to create order cases effortlessly through chat or voice, improving case categorization and reducing manual work. * **Order Summarization:** Generate unified summaries of complex orders to provide real-time status updates, improve communication, track changes, and assist with prioritization and task assignment to ensure timely order fulfillment. ## Changes * **Now Assist Usage Measurement Update:** Starting with Yokohama Patch 5, usage tracking switches from a 365-day look-back to a 365-day burn-down model, resetting at the contract anniversary. * **Default Activation of Some Now Assist Skills:** New installations automatically enable certain skills; existing customers upgrading from Xanadu with unconfigured skills will have these enabled automatically starting at Yokohama Patch 11. * **Access Control for AI Agents and Workflows:** Administrators can now configure who can discover and trigger AI agents and agentic workflows and specify their availability scope (dynamic user, AI user, authenticated users, or public) using AI Agent Studio. ## Removals and Deprecations No features or functionalities were removed or deprecated between Xanadu and Yokohama releases. ## Activation and Installation ServiceNow Otto for Order Management is available on the ServiceNow Store. Customers should request and install the application via the Application Manager to activate the solution. This step is essential to leverage the new Yokohama capabilities. ## Additional Requirements and Browser Support There are no new additional system requirements or browser compatibility changes introduced in these releases. ## Accessibility, Localization, and Highlight Information No updates or changes were made to accessibility, localization, or highlight considerations between the Xanadu and Yokohama releases. ## Key Outcomes for ServiceNow Customers * Empower customers with self-service order management through an AI-driven virtual assistant in the Business Portal. * Enhance operational efficiency by automating order case creation, improving request categorization, and accelerating issue resolution. * Provide agents with comprehensive, real-time order summaries that consolidate data across products and services, enabling faster, more informed decision-making. * Gain precise control over AI agent access and usage, ensuring secure and compliant deployments. * Simplify upgrade processes with clear guidance and no required changes to browser or system configurations. Consolidated page of all release notes for ServiceNow Otto for Order Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Order Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforordermanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for ServiceNow Otto for Order Management. {#dfrn3-servicenowottoforordermanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Enable the manage order operations agent in the Business Portal](https://www.servicenow.com/docs/access?context=enable-manage-order-operations-ai-agent&family=yokohama&ft:locale=en-US) : Activate the manage order operations agent so that you can make it available to your customers on the Business Portal. [Request order changes using Now Assist](https://www.servicenow.com/docs/access?context=request-order-changes-now-assist&family=yokohama&ft:locale=en-US) : Use the manage order operations agent to provide a seamless experience to your customers on the Business Portal, enabling them to create order cases using a virtual assistant effortlessly. The AI agent can intelligently categorize requests for expedited delivery by creating order-related cases linked directly to the specific order, significantly reducing manual case creation and speeding up resolution times. Interaction channels include chat and voice options. [Summarize an order](https://www.servicenow.com/docs/access?context=now-assist-order-mgmt-summarize-order&family=yokohama&ft:locale=en-US) : Generate a summary of a complex order for a unified view of the order's current state to: * Respond confidently to customer queries with accurate, real-time order status. * Track changes and validate details to maintain consistency and transparency. * Minimize errors and improve communication across suppliers and partners. * Monitor tasks that are at risk of missing deadlines. * Assign tasks to appropriate resources based on priority and skill. * Make rapid prioritization decisions to prevent delays and help ensure timely fulfilment. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing ServiceNow Otto for Order Management features. {#dfrn3-servicenowottoforordermanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | [ ] ## Removed Between your current release family and Yokohama, some ServiceNow Otto for Order Management features or functionality were removed. {#dfrn3-servicenowottoforordermanagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some ServiceNow Otto for Order Management features or functionality were deprecated. {#dfrn3-servicenowottoforordermanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Order Management. {#dfrn3-servicenowottoforordermanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Request the ServiceNow Otto for Order Management application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/b75a55a63f71b6108428dd8d001f8bca) and install it using the Application Manager. For more information, see [Install an application](https://www.servicenow.com/docs/access?context=t_InstallApplications&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Order Management we have noted them here. {#dfrn3-servicenowottoforordermanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Order Management we have noted them here. {#dfrn3-servicenowottoforordermanagement-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Order Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforordermanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Order Management we have noted them here. {#dfrn3-servicenowottoforordermanagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Order Management we have noted them here. {#dfrn3-servicenowottoforordermanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Enable business-to-business (B2B) customers to submit order cases autonomously from the Business Portal by simply describing their needs in natural language using the manage order operations agent. * Summarize complex orders across products, services, and fulfillment tasks, enabling agents to quickly understand status, take the right actions, and avoid navigating fragmented views to make next steps easier and improving productivity. See [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&family=yokohama&ft:locale=en-US) for more information. | [ ]