--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined ServiceNow Otto for Sales Automation release notes for upgrades from Xanadu to Yokohama # Combined ServiceNow Otto for Sales Automation release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Sales Automation Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with a comprehensive summary of the updates, new features, changes, and important upgrade information for ServiceNow Otto for Sales Automation from the Xanadu release to the Yokohama release. It is designed to help you prepare for and successfully upgrade your system, highlighting key enhancements and configuration requirements introduced in Yokohama. Show full answer Show less ## Key Features * **Agentic Workflows for Lead Management (Yokohama Patch 11):** Introduces AI-driven workflows that automate lead nurturing tasks with a team of AI agents. These agents handle outreach, email classification and routing, appointment scheduling, and managing leads who opt out or show disinterest. This automation supports sales agents in managing lead lifecycles efficiently. * **AI Agents Included:** Lead outreach AI agent, Inbound email AI agent, Appointment management AI agent, and Lead disinterest AI agent. ## Key Changes * **Now Assist Usage Measurement Update:** Starting with Yokohama Patch 5, usage measurement transitions from a 365-day look-back to a 365-day burn-down model that resets at contract anniversaries, providing a more accurate usage tracking. * **Default Activation of Now Assist Skills:** From Yokohama Patch 11 onward, certain Now Assist skills are enabled by default for new customers and previously unconfigured skills in upgrading customers, simplifying skill activation. * **Access Control List (ACL) Configuration for AI Agents and Workflows:** Administrators can now configure who can discover and trigger AI agents and agentic workflows via AI Agent Studio. This enables control over AI agent user behavior and accessibility---whether limited to authenticated users or publicly available. ## Activation and Requirements * To activate ServiceNow Otto for Sales Automation, enable the `com.sn.now.platform` plugin to gain access to Now Assist features. * The application requires the Sales Development AI agents to function properly. * ServiceNow Otto for Sales Automation is available for installation from the ServiceNow Store. ## Additional Information * There are no removals or deprecations reported between Xanadu and Yokohama releases. * No specific browser, accessibility, or localization changes were introduced in Yokohama. * For detailed guidance on Now Assist usage measurement changes and configuration, refer to the related knowledge base article KB2704710. ## What to Expect Upgrading to Yokohama enables enhanced AI-driven sales automation capabilities that streamline lead management and improve sales agent productivity through agentic workflows. Usage measurement improvements provide better insights into Now Assist consumption, and default skill activations reduce initial setup complexity. ACL configuration empowers administrators with granular control over AI agent accessibility and behavior, ensuring secure and tailored usage within your organization. Consolidated page of all release notes for ServiceNow Otto for Sales Automation from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Sales Automation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Sales Automation to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsalesautomation-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for ServiceNow Otto for Sales Automation. {#dfrn3-servicenowottoforsalesautomation-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)[Use agentic workflows](https://www.servicenow.com/docs/access?context=using-agentic-worklflows-in-lead-management&family=yokohama&ft:locale=en-US) : The Help nurture new leads agentic workflow works with a team of AI agents to assist the sales agents to manage the life cycle of leads, either independently or under supervision.{#dfrn3-servicenowottoforsalesautomation-summary__entry__15} | Workflow name | Description | Available AI agents | |-|-|-| | Help nurture new leads | * Outlines the steps required to engage the lead with the sales agent. * Sends initial outreach and follow-up emails. * Retrieves emails, classifies the intent, and routes it to the right sales agent to take action. * Schedules, reschedules, or deletes the appointments based on sales agent availability. * Manages the leads who want to opt out or uninterested. | * Lead outreach AI agent * Inbound email AI agent * Appointment management AI agent * Lead disinterest AI agent | [Table 1. Available workflows for lead management AI agents for the AI agent collection] | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing ServiceNow Otto for Sales Automation features. {#dfrn3-servicenowottoforsalesautomation-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | [ ] ## Removed Between your current release family and Yokohama, some ServiceNow Otto for Sales Automation features or functionality were removed. {#dfrn3-servicenowottoforsalesautomation-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some ServiceNow Otto for Sales Automation features or functionality were deprecated. {#dfrn3-servicenowottoforsalesautomation-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Sales Automation. {#dfrn3-servicenowottoforsalesautomation-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Now Assist features are available with activation of com.sn.now.platform plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Sales Automation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : The ServiceNow Otto for Sales Automation application requires the Sales Development AI agents. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Sales Automation, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsalesautomation-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__68} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases * ServiceNow Otto for Sales Automation application packages ServiceNow® platform AI capabilities to deliver AI-powered insights and automation to drive faster, smarter sales and order processes. See [Now Assist for SOM](https://www.servicenow.com/docs/access?context=now-assist-for-sales-and-order-management-som&family=yokohama&ft:locale=en-US) for more information. | [ ]