--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Xanadu to Yokohama # Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Xanadu to Yokohama This consolidated release note summary covers all updates, new features, changes, and important upgrade information for ServiceNow Otto for Software Asset Management (SAM) from the Xanadu release through Yokohama. It is designed to help ServiceNow customers prepare for and execute their upgrade to Yokohama efficiently while understanding the enhancements and operational impacts. Show full answer Show less ## Key Features * **Integrated Troubleshooting for SaaS Applications:** Utilize generative AI to automatically diagnose and resolve common SaaS integration issues, reducing downtime and mean time to resolution (MTTR) without requiring deep technical expertise. * **AI-Driven Licensing Data Extraction:** Upload contract documents to automatically extract licensing data and generate software entitlements, streamlining contract management and improving accuracy. * **Automated User Resolution Rules:** Leverage AI to create user resolution rules that map subscription data to user records, accelerating reconciliation and ensuring consistency in SaaS license management. * **Agentic Workflows for Software Asset Management:** Use AI agents to automate software asset sourcing, create reclamation rules based on utilization and spend analysis, and reclaim unused software, thereby optimizing license usage and reducing compliance risk. * **Expanded AI Model Provider Options:** Now Assist applications support Google Gemini and AWS Claude alongside existing AI services, enhancing AI capabilities within SAM. * **AI-Powered Product Compliance Insights:** Generate comprehensive product summaries covering deployment, compliance, optimization, and configuration health to better manage license compliance and contract adherence. * **Recommended Actions for Compliance Management:** Follow AI-generated guidance to address configuration and optimization issues, expediting compliance achievement. * **Publisher License Compliance Summaries:** Obtain detailed AI-generated summaries for enhanced visibility into publisher license compliance status. ## Key Changes * **Now Assist Usage Measurement Update:** Transition from a 365-day look-back to a 365-day burn-down model resetting at contract anniversary, beginning with Yokohama Patch 5, to better align usage tracking with contract periods. * **Default Activation of Now Assist Skills and Workflows:** From Yokohama Patch 11, certain Now Assist skills, agents, and agentic workflows are enabled by default for applicable roles, simplifying initial setup. Existing customers see only previously unconfigured assets activated automatically. * **Role-Based Security Configuration Required:** Agentic workflows and AI agents now require explicit role assignments and data access configurations to function properly, ensuring secure and controlled AI operations within SAM. ## Upgrade and Activation Guidance To leverage the full capabilities introduced in Yokohama, customers should: * Review and complete all pre- and post-upgrade tasks outlined for Yokohama. * Install the Now Assist for SAM application from the ServiceNow Store and upgrade to at least Yokohama Patch 3 for full feature availability. * Ensure licensing for Software Asset Management Pro plus or Enterprise plus to use Now Assist for SAM features. * Configure necessary roles and data access settings for agentic workflows and AI agents to operate securely. ## Additional Information * No deprecated or removed features were introduced between Xanadu and Yokohama releases. * There are no changes to browser requirements, accessibility, or localization for SAM in this upgrade. * Patch-specific highlights include enhanced SaaS troubleshooting (Patch 13), automated user resolution and role activation changes (Patch 11), AI-driven automation of software request and reclamation processes (Patch 6), and compliance risk mitigation via product summaries and recommendations (Patch 3). Consolidated page of all release notes for ServiceNow Otto for Software Asset Management (SAM) from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Software Asset Management (SAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Software Asset Management (SAM) to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for ServiceNow Otto for Software Asset Management (SAM). {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Benefit with an integrated troubleshooting experience for SaaS applications by resolving common issues using automated guidance](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=yokohama&ft:locale=en-US) : Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution (MTTR), and resolve complex SaaS issues without deep technical intervention. [Improve accuracy and productivity by extracting licensing data from contracts and generating software entitlements](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&family=yokohama&ft:locale=en-US) : Leverage generative AI to upload contract documents and automatically extract licensing data, generating software entitlements. You can review and refine the entitlements prior to finalization. The entitlements are created and linked to the contract records, ensuring a streamlined and accurate process. [Automate the creation of user resolution rules to accelerate reconciliation and ensure consistent user mappings](https://www.servicenow.com/docs/access?context=automate-userresolution-saas-now-assist-sam&family=yokohama&ft:locale=en-US) : Use generative AI to resolve user subscriptions by creating user resolution rules without manual intervention. AI automatically creates the user resolution rules, and these rules analyze and map incoming subscription data to corresponding user records in the Software Asset Management application. [Use an agentic workflow to automate software asset sourcing to improve operational efficiency](https://www.servicenow.com/docs/access?context=using-now-assist-sam-ai-agents-usecases&family=yokohama&ft:locale=en-US) : Use AI agents in the Help manage software request agentic workflow to automate sourcing of software assets either through automatic license allocation or by creating purchase orders. [Use an agentic workflow to create reclamation rules for enhancing software license utilization tracking and reducing waste](https://www.servicenow.com/docs/access?context=now-assist-sam-create-software-reclamation-rule-workflow&family=yokohama&ft:locale=en-US) : Use AI agents to automatically create reclamation rules for installed or subscription-based software, reducing the need for manual analysis of product usage and expenditure. The AI agent analyzes factors such as spend and utilization to suggest reclamation rules. [Use an agentic workflow to reclaim unused software to minimize compliance risk and optimize savings](https://www.servicenow.com/docs/access?context=now-assist-sam-evaluate-removal-candidate-workflow&family=yokohama&ft:locale=en-US) : Use AI agents to automate reclamation of removal candidate for an installed or subscription-based software. The AI agent evaluates software removal candidates and provides suggestions for reclamation, based on intelligent checks that help ensure safe removal. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Gain insights into product compliance and optimization with AI-powered product summaries](https://www.servicenow.com/docs/access?context=summarize-product-compliance-now-assist-sam&family=yokohama&ft:locale=en-US) : Get comprehensive product summaries to better understand your product compliance position across software deployment, license compliance, optimization, and configuration health. The AI-based product summaries simplify the complexity of license management and ensure adherence to publisher contracts. [Use AI-powered recommended actions to mitigate your license compliance risk](https://www.servicenow.com/docs/access?context=recommended-actions-now-assist-sam&family=yokohama&ft:locale=en-US) : Use recommended actions to guide you through the appropriate steps to achieve compliance. Take actionable steps to address any configuration, maintenance, or optimization issues and gain faster compliance. [Gain insights into your publisher license compliance by using Now Assist for SAM](https://www.servicenow.com/docs/access?context=summarize-publisher-compliance-now-assist-sam&family=yokohama&ft:locale=en-US) : Use generative AI to gain a comprehensive summary of publisher license compliance. The detailed publisher summaries that cover software deployment, license compliance, optimization, and configuration health enable you to understand the publisher license compliance details. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing ServiceNow Otto for Software Asset Management (SAM) features. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills, agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=yokohama&ft:locale=en-US) : Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | [ ] ## Removed Between your current release family and Yokohama, some ServiceNow Otto for Software Asset Management (SAM) features or functionality were removed. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some ServiceNow Otto for Software Asset Management (SAM) features or functionality were deprecated. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Software Asset Management (SAM). {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Now Assist for SAM by requesting it from the ServiceNow Store. Note: To take full advantage of the Now Assist for SAM features, you need to install the Now Assist for SAM store application as well as upgrade to Yokohama Patch 3. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist for SAM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : The Now Assist for SAM application requires the Software Asset Management Pro plus or the Enterprise plus license. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Software Asset Management (SAM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Yokohama Patch 13 * Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and resolution guidance for runtime job failures. * Streamline your Software Asset Management application implementation by automating entitlement extraction from contracts using AI, ensuring faster deployment. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Automate user resolution with AI for SaaS license management to support efficiency and accuracy in subscription management. Yokohama Patch 6 * Automate and streamline the software asset request process by using an agentic workflow. * Automate the process of creating reclamation rules by identifying software products suitable for reclamation using an agentic workflow. * Automate evaluation of unused and underutilized software installations for potential reclamation by using an agentic workflow. Yokohama Patch 3 * Obtain crucial information on products to mitigate license compliance risks through product summaries on software deployment, license compliance, configuration health, and optimization. * Manage product license compliance via recommendations that guide you to take steps to ensure the necessary compliance requirements. Yokohama Early Availability: Leverage generative AI by using the Now Assist for SAM application to create publisher summaries on software deployment, license compliance, configuration health, and optimization. See [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) for more information. | [ ]