--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Service Portal release notes for upgrades from Xanadu to Yokohama # Combined Service Portal release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Portal Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides ServiceNow customers with essential information about upgrading the Service Portal from the Xanadu release to the Yokohama release. It highlights new features, important changes, activation details, browser requirements, and other relevant upgrade considerations to help you prepare and optimize your Service Portal environment. Show full answer Show less ## Key Features * **Portal Deactivation (Xanadu):** Ability to deactivate portals and redirect users to alternate portals to control user access effectively. * **Performance Analysis of Portal Pages (Yokohama):** Set benchmarks and analyze portal page and widget performance, identifying widgets that do not meet these benchmarks for optimization. * **Widget Code Comparison (Yokohama):** Compare cloned widgets with their base versions using a code comparator that highlights differences, aiding in widget customization management. * **ECMAScript 2021 (ES12) Support (Yokohama):** Enable modern JavaScript features in server scripts for widgets by turning on ES12 mode, enhancing scripting capabilities. * **Page Route Map Role Definition (Yokohama):** Control user redirection by specifying user roles in page route maps, allowing targeted navigation flows. * **Improved SSO Redirection (Yokohama):** Streamlined single sign-on login experience by redirecting users directly to the SSO Identity Provider login page without loading the portal page first. * **Mandatory Comments on Request Rejection (Yokohama):** Approvers can be required to provide comments when rejecting requests via the Approvals widget, configurable by administrators. * **Cross-Scope Privilege Validation (Yokohama):** The Form widget now validates necessary cross-scope privileges when accessing tables, enhancing security and data integrity. ## Changes * **User Profile Widget (Xanadu):** Option to include the currently logged-in user in the team members list when viewing another user's profile. * **Additional Multi-Factor Authentication Options (Xanadu):** Support for biometric authenticators and hardware security keys to enhance portal login security. ## Activation and Requirements * Service Portal is active by default as a ServiceNow AI Platform feature in both Xanadu and Yokohama releases. * No additional activation steps or requirements are introduced between these releases. ## Browser Support * Internet Explorer 11 is not supported in either release. * The iOS version of Firefox does not support Service Portal pages in both releases. ## Removed and Deprecated Features No features or functionality were removed or deprecated between the Xanadu and Yokohama releases. ## Practical Impact for ServiceNow Customers Upgrading to Yokohama enables you to leverage enhanced performance monitoring tools, modern JavaScript capabilities, improved authentication flows, and more granular user access control within Service Portal. These enhancements improve portal security, performance analysis, and user management, helping you deliver a more efficient and secure user experience. Consolidated page of all release notes for Service Portal from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Portal to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceportal-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Service Portal. {#dfrn3-serviceportal-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Deactivate portals](https://www.servicenow.com/docs/access?context=deactivate-portal&family=xanadu&ft:locale=en-US) : Turn off access to a portal that you don't want users to visit and redirect them to another portal. | | Yokohama | [Analyze the performance of portal pages and their widgets](https://www.servicenow.com/docs/access?context=analyze-page-performance&family=yokohama&ft:locale=en-US) : Set benchmarks against which to analyze the performance of a portal page. Identify widgets on the page that don't meet the performance benchmarks and view details about their performance. [Compare a cloned widget with its base widget](https://www.servicenow.com/docs/access?context=compare-with-base-system&family=yokohama&ft:locale=en-US) : Compare cloned widgets with the base widget from which they were cloned. View differences between the code of the cloned widget and the base widget highlighted in the code comparator. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Service Portal features. {#dfrn3-serviceportal-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Show the current user in the team members list of the User Profile widget](https://www.servicenow.com/docs/access?context=user-profile-widget&family=xanadu&ft:locale=en-US) : Indicate whether to include the logged-in user in the team members list when viewing another team member's user profile from the User Profile widget. [Additional multi-factor authentication options](https://www.servicenow.com/docs/access?context=mfa-use&family=xanadu&ft:locale=en-US) : Log in to portals using a biometric authenticator or hardware security key with multi-factor authentication (MFA). | | Yokohama | [Use ECMAScript 2021 (ES12) JavaScript mode in server scripts for widgets](https://www.servicenow.com/docs/access?context=widget-dev-guide&family=yokohama&ft:locale=en-US) : Use features supported in the ECMAScript 2021 (ES12) JavaScript mode in server-side scripts for widgets by selecting Turn on ECMAScript 2021 (ES12) mode from the widget record or Widget Editor. For information about features supported in the ECMAScript 2021 (ES12) JavaScript mode, see [JavaScript engine feature support](https://www.servicenow.com/docs/access?context=javascript-engine-feature-support&family=yokohama&ft:locale=en-US). [Define roles for page route maps](https://www.servicenow.com/docs/access?context=reroute-page&family=yokohama&ft:locale=en-US) : Control which users are redirected to a new page based on a page route map. Specify the user roles to apply in the Page Route Map form. [Improved redirection for single sign-on (SSO) authentication](https://www.servicenow.com/docs/access?context=c_SPSSOLoginAndRedirects&family=yokohama&ft:locale=en-US) : Improved the experience of logging in to portals that use single sign-on (SSO) authentication by redirecting to the SSO Identify Provider (IdP) login page without trying to load the portal page first. [Enforce providing comments when rejecting requests](https://www.servicenow.com/docs/access?context=approvals-widget&family=yokohama&ft:locale=en-US) : Require approvers to provide comments when rejecting a request from the Approvals widget. Administrators can enable requiring comments from the widget instance options. [Check cross-scope privileges to a table with the Form widget](https://www.servicenow.com/docs/access?context=form-widget&family=yokohama&ft:locale=en-US) : Validate access to tables from which the Form widget fetches data. The Form widget checks for the necessary cross-scope privileges to a table by default. | [ ] ## Removed Between your current release family and Yokohama, some Service Portal features or functionality were removed. {#dfrn3-serviceportal-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Service Portal features or functionality were deprecated. {#dfrn3-serviceportal-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Portal. {#dfrn3-serviceportal-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Service Portal is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | The Xanadu release doesn't support Internet Explorer 11. The iOS version of Firefox doesn't support Service Portal pages. For more information about Service Portal browser support, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=xanadu&ft:locale=en-US). | | Yokohama | Browser requirements : The Yokohama release doesn't support Internet Explorer 11. The iOS version of Firefox doesn't support Service Portal pages. For more information about Service Portal browser support, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Service Portal, such as specific requirements or compliance levels. {#dfrn3-serviceportal-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | Deactivate a portal and optionally redirect users to an alternate portal. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Analyze the performance of portal pages and their widgets. * Compare cloned widgets with the base widget from which they were cloned. * Use ECMAScript 2021 (ES12) JavaScript mode in widget server scripts. * Enable early single sign-on (SSO) redirection. * Specify the user roles that apply to a page route map. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=yokohama&ft:locale=en-US) for more information. | [ ]