--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Service Reliability Management release notes for upgrades from Xanadu to Yokohama # Combined Service Reliability Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Reliability Management release notes for upgrades from Xanadu to Yokohama This consolidated release notes document provides ServiceNow customers with a comprehensive view of Service Reliability Management (SRM) updates from the Xanadu release through to Yokohama. It highlights new features, changes, deprecations, and important upgrade information to help you prepare for and successfully implement the Yokohama version of SRM. Show full answer Show less ## Important Upgrade Information * Review and complete pre- and post-upgrade tasks before upgrading to Yokohama. * Activation of SRM and ITOM Mobile Agent is through the ServiceNow Store. * The custom Integrations Launchpad in SRM has been replaced with the official Service Operations Workspace version starting in 6.3 for consistency and immediate access to updates. * No removals or deprecations besides the Alerts tab removal from the Reliability tasks page in Yokohama. ## New Features * **Service Operations Workspace Integration (Xanadu):** Explore SRM and Service Level Objective (SLO) Management pages within the workspace. * **Notification Destinations (6.4):** Send error budget policy violation notifications to destinations like Microsoft Teams, enabling teams to stay informed and link directly to SRM for investigation. * **Service Reliability Dashboard (6.4+):** Monitor and manage service performance with multiple visualizations, detailed charts, and an SLO table for tracking reliability. * **Team Approval Customization (6.4):** Assign different approval teams for new and existing team requests with full admin center support, reducing manual setup. * **ITOM Mobile Agent (6.3):** Access SRM features on iOS and Android devices to track alerts, manage incidents, handle tasks, and manage on-call schedules on the go. * **SLI Filtering by Configuration Items (6.3):** Monitor individual components within a service hierarchy for precise health tracking and faster root cause identification. * **Express List (6.3):** Enhanced monitoring for distributed teams by replacing the Alerts tab with a focused list of relevant services, priorities, and alerts. * **SLO Update History Tracking:** Edited SLOs receive unique versioned names to improve clarity and version distinction. * **Change Approval Policy Inputs:** Add SLOs with the lowest error budget or highest burn rate as inputs to change approval workflows. * **Team Assignment to TSOs:** Assign teams to Technical Service Objects (TSOs) to enable decentralized service management and accountability. ## Changes * SLI setup includes an information banner showing the number of configuration items linked to the service for better setup guidance. * Service import improvements include selectable services owned by others and service name suggestions to simplify searches. * Navigation updates: Express List and Integrations Launchpad icons moved to the navigation pane for easier access. ## Deprecations and Removals * The Alerts tab has been removed from the Reliability tasks page as of Yokohama. * No other features or functionalities were removed or deprecated between Xanadu and Yokohama. ## Additional Notes for ServiceNow Customers * No changes to browser requirements, accessibility, localization, or additional requirements were introduced in these releases. * Use these updates to enhance service reliability monitoring, team collaboration, and mobile accessibility effectively. Consolidated page of all release notes for Service Reliability Management from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Reliability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Reliability Management to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicereliabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Service Reliability Management. {#dfrn3-servicereliabilitymanagement-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-landing-page&family=xanadu&ft:locale=en-US) and [Service Level Objective Management](https://www.servicenow.com/docs/access?context=slo-landing-page&family=xanadu&ft:locale=en-US) : Explore the Service Reliability Management and Service Level Objective Management pages in the Service Operations Workspace. | | Yokohama | [Keep teams informed with notification destinations](https://www.servicenow.com/docs/access?context=create-notification-destination&family=yokohama&ft:locale=en-US) : Starting in version 6.4, send notifications about error budget policy violations to notification destinations. The first supported destination is Microsoft Teams, which lets you post details in specific channels and link back to SRM for further investigation. [Monitor service reliability in a dashboard](https://www.servicenow.com/docs/access?context=sr-service-dashboard-visualizations&family=yokohama&ft:locale=en-US) : Starting in version 6.4, use the Service reliability dashboard to monitor and manage service performance. The dashboard offers multiple visualizations to help you track error budgets, monitor SLOs, and identify issues across your services. Starting in version 6.4.1, you can select charts to access further details and use the new SLO table to monitor reliability. [Customize team approval settings with more flexibility](https://www.servicenow.com/docs/access?context=sr-add-approval-teams&family=yokohama&ft:locale=en-US) : Starting in version 6.4, customize team governance with more flexibility and less manual effort. You can assign different approval teams for new and existing team requests. The customization options are also fully available in the Service Operations Workspace Admin Center and no longer require manual setup in the Catalog Builder. [Stay connected and keep services reliable with ITOM Mobile Agent](https://www.servicenow.com/docs/access?context=itom-mobile-landing&family=yokohama&ft:locale=en-US) : Starting in version 6.3, use ITOM Mobile Agent to access SRM features on iOS and Android devices. With ITOM Mobile Agent, you can track alerts, manage incidents, and work on tasks on the go. You can also manage on-call schedules by checking shifts, requesting time off, and filling gaps. [Create SLIs on configuration items](https://www.servicenow.com/docs/access?context=sr-create-slo-sli&family=yokohama&ft:locale=en-US) : Starting in version 6.3, filter an SLI to a specific configuration item within the parent service hierarchy. This feature lets you monitor the individual components of a service, helping you accurately track service health and identify root causes faster. [Enhance monitoring for distributed teams with Express List](https://www.servicenow.com/docs/access?context=express-list&family=yokohama&ft:locale=en-US) : Improve monitoring with Express List. Express List replaces the Alerts tab and helps distributed SRM teams focus on the services, priorities, or alerts that matter to them. [Track SLO update history](https://www.servicenow.com/docs/access?context=sr-edit-sli-slo&family=yokohama&ft:locale=en-US) : View and track SLO update history with new naming conventions. Edited SLOs now receive unique names, such as Uptime (1) or Uptime (2), instead of keeping their original names. This update improves clarity and helps you distinguish between versions. [Add SLOs to change approval policies](https://www.servicenow.com/docs/access?context=sr-add-change-approval-slos&family=yokohama&ft:locale=en-US) : Define change approval policies to approve updates or modifications in your system. You can now add the following policy inputs, helping you integrate critical information into the approval process: * SLO with the lowest percentage of error budget remaining * SLO with the highest burn rate [Assign teams to TSOs](https://www.servicenow.com/docs/access?context=sr-add-service&family=yokohama&ft:locale=en-US) : Manage your services effectively by assigning teams to TSOs. TSOs, which are specific components within a parent technical service, can now be used in the SRM service list. Assigning SRM teams to TSOs helps decentralized teams focus on the services they're responsible for. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Service Reliability Management features. {#dfrn3-servicereliabilitymanagement-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [New banner for configuring SLIs](https://www.servicenow.com/docs/access?context=sr-create-slo-sli&family=yokohama&ft:locale=en-US) : Starting in version 6.3, when you set up an SLI, a new information banner shows how many configuration items are associated with your service. To set up an effective SLI for your system, select View CIs in service map to see how the service and configuration items relate. [Service import improvements](https://www.servicenow.com/docs/access?context=sr-add-service&family=yokohama&ft:locale=en-US) : Starting in version 6.3, the service import flow includes the following updates: * Services owned by others are selectable options in the UI. * Service suggestions appear in the search box, reducing the need to remember exact service names. [Express List](https://www.servicenow.com/docs/access?context=express-list&family=yokohama&ft:locale=en-US) : The Express List icon ( is now in the navigation pane. [Integrations Launchpad](https://www.servicenow.com/docs/access?context=integrations-launchpad&family=yokohama&ft:locale=en-US) : The Integrations Launchpad icon () is now in the navigation pane. Note: Starting in version 6.3, the custom Integrations Launchpad in SRM was replaced with the official Service Operations Workspace version. This change promotes consistency across applications and gives you immediate access to the latest SOW updates. | [ ] ## Removed Between your current release family and Yokohama, some Service Reliability Management features or functionality were removed. {#dfrn3-servicereliabilitymanagement-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Service Reliability Management features or functionality were deprecated. {#dfrn3-servicereliabilitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | The Alerts tab has been removed from the Reliability tasks page. | [ ] ## Activation information Review information on how to activate Service Reliability Management. {#dfrn3-servicereliabilitymanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Service Reliability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: SRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Reliability Management, such as specific requirements or compliance levels. {#dfrn3-servicereliabilitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * View and assess alerts in one place with Express List. * Starting in version 6.3, access SRM features on the go with ITOM Mobile Agent. * Starting in version 6.4, inform teams by setting up notification destinations and attaching them to error budget policies. * Starting in version 6.4, track, manage, and visualize service performance with the Service reliability dashboard. * Starting in version 6.4, get timely error budget updates that reflect the impact of ongoing, open alerts. See [Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]