--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Sidebar release notes for upgrades from Xanadu to Yokohama # Combined Sidebar release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sidebar Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides ServiceNow customers with key information on upgrading the Sidebar application from the Xanadu release family to Yokohama. It includes important pre- and post-upgrade tasks, new features introduced across releases, activation instructions, and other relevant considerations such as browser and accessibility requirements. Show full answer Show less ## New Features * **Xanadu Release:** * Ability to add user groups to Sidebar discussions, expanding collaboration beyond individual users. * Availability of Sidebar on the Mobile Platform for agents, enabling collaboration on the go. * Capability to create Sidebar discussions on all record types, not limited to interaction and task-based records. * Support for using different expert finder services based on the access point of Sidebar. * Introduction of a chat summarization quick action to generate summaries efficiently. * **Yokohama Release:** * Integration between Sidebar and Slack to facilitate seamless collaboration between users on both platforms. * Ability to create standalone Sidebar conversations that are not tied to any specific record, enhancing flexible communication. * Support for private discussions on a record that are accessible exclusively to discussion participants, improving confidentiality. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations to Sidebar features between Xanadu and Yokohama releases. ## Activation Information Sidebar must be installed through a request on the ServiceNow Store. Customers should visit the ServiceNow Store website to view available apps and submit installation requests. Cumulative release notes and version histories for Sidebar and related apps are also available on the ServiceNow Store. ## Additional Requirements No new or changed requirements, including browser compatibility or accessibility considerations, were introduced between Xanadu and Yokohama. ## Why This Matters for ServiceNow Customers Upgrading to the Yokohama release enables enhanced collaboration capabilities within Sidebar, including mobile access, group discussions, Slack integration, and private conversations. These improvements support more flexible, efficient, and secure communication among agents and users. The clear activation process via the ServiceNow Store ensures customers can easily obtain and maintain Sidebar. Understanding these updates allows customers to leverage Sidebar's full potential post-upgrade while ensuring a smooth transition. Consolidated page of all release notes for Sidebar from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sidebar to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sidebar-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Sidebar. {#dfrn3-sidebar-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Add user groups to Sidebar discussions](https://www.servicenow.com/docs/access?context=using-sidebar&family=xanadu&ft:locale=en-US) : In addition to individual users, you can now add user groups to Sidebar discussions. [Use Sidebar on Mobile Platform for agents](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=xanadu&ft:locale=en-US) : If you're an agent, use Sidebar, which is now available on the Mobile Platform. [Create Sidebar discussions on all record types](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=xanadu&ft:locale=en-US) : Create Sidebar discussions on all record types, and not just on interaction and task-based records. [Use different expert finder services in Sidebar](https://www.servicenow.com/docs/access?context=configure-sidebar&family=xanadu&ft:locale=en-US) : Use different expert finder services depending on where you access Sidebar from. [Use the chat summarization quick action](https://www.servicenow.com/docs/access?context=using-sidebar&family=xanadu&ft:locale=en-US) : Generate a chat summarization by using a quick action. | | Yokohama | [Exploring Sidebar](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=yokohama&ft:locale=en-US) : Integrate Sidebar and Slack to enable the users of both platforms to seamlessly collaborate with each other. [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US) : Create standalone Sidebar conversations that aren't associated with a specific record. [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US) : Create private discussions on a record that are accessible only to the participants within that discussion. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Sidebar features. {#dfrn3-sidebar-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Sidebar features or functionality were removed. {#dfrn3-sidebar-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Sidebar features or functionality were deprecated. {#dfrn3-sidebar-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Sidebar. {#dfrn3-sidebar-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sidebar, such as specific requirements or compliance levels. {#dfrn3-sidebar-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * In addition to individual users, you can now add user groups to Sidebar discussions. * Use Sidebar on the Mobile Platform if you're an agent. * Create Sidebar discussions on all record types, and not just on interaction and task-based records. * Use different expert finder services depending on where Sidebar is accessed from. * Generate a chat summarization by using a quick action. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Integrate Sidebar with Slack to enable users of both platforms to communicate with each other. * Create standalone Sidebar conversations that aren't associated with a record. * Create private discussions on a record that are accessible only to the participants within that discussion. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=yokohama&ft:locale=en-US) for more information. | [ ]