--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Task Intelligence for ITSM release notes for upgrades from Xanadu to Yokohama # Combined Task Intelligence for ITSM release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Task Intelligence for ITSM Release Notes for Upgrades from Xanadu to Yokohama This consolidated release notes page provides ServiceNow customers with a comprehensive view of changes, new features, and important upgrade considerations for Task Intelligence for ITSM from the Xanadu release through Yokohama. It is designed to assist in preparing for the upgrade by summarizing key information across these versions. Show full answer Show less ## Key Features Introduced * **Similarity Model Setup and Configuration (Xanadu):** Enables creation of similarity models that analyze and learn patterns between two types of tables by comparing their fields, such as incidents and training data tables. * **Similarity Template Card:** Simplifies setting up new similarity models or selecting from existing models like the Incident Similarity model available in the base system. * **Model Metrics and Monitoring:** View the number of predictions made by similarity models and the incident records used for generating predictions to track model performance. * **Edit, Retrain, and Redeploy Models:** Allows continuous improvement of model accuracy by editing, retraining, and redeploying similarity models based on performance results. * **Prediction Preferences and Training Frequency:** Configure prediction goals, set training data conditions, and manage automatic retraining schedules to optimize model effectiveness. * **New Similarity Models:** Introduced models to predict similar open Change Requests and Problems related to Incidents, enhancing cross-record recommendations for agents. * **UI Enhancements:** Updated Load Records icon on the Train the Model screen for better user experience and added ability to view predicted record counts on the Task Intelligence analytics page. ## Changes * The classification model was renamed from *ITSM OOTB TI Solution* to *Incident Categorization* to better reflect its purpose. * Monitoring enhancements now show the number of records predicted by similarity models on analytics dashboards. ## Upgrade Considerations * **Pre- and Post-Upgrade Tasks:** Customers should review and complete recommended tasks before and after upgrading to Yokohama to ensure smooth transition. * **Activation:** Task Intelligence for ITSM must be installed via a request from the ServiceNow Store. * No features were removed or deprecated between Xanadu and Yokohama releases, and there were no additional browser, localization, or accessibility changes noted. * There are no updates specifically in the Yokohama release for Task Intelligence for ITSM; all major feature changes occurred in Xanadu. ## Practical Impact for ServiceNow Customers Upgrading to Yokohama allows customers to leverage advanced similarity modeling capabilities introduced in Xanadu to improve incident handling efficiency by recommending similar records. The ability to customize, monitor, and retrain models supports continuous performance improvements. Renaming and UI changes improve clarity and user experience. The consolidated notes help customers plan their upgrade with confidence, ensuring that Task Intelligence for ITSM is optimally configured and activated for their environment. Consolidated page of all release notes for Task Intelligence for ITSM from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Task Intelligence for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Task Intelligence for ITSM to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-taskintelligenceforitsm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Task Intelligence for ITSM. {#dfrn3-taskintelligenceforitsm-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Set up a similarity model](https://www.servicenow.com/docs/access?context=using-task-intelligence-itsm&family=xanadu&ft:locale=en-US) : Set up and configure a similarity model that learns the patterns of similarity between two types of tables by comparing their fields.You can use the similarity template card to set up a new similarity model or select the Incident Similarity model available in the base system. [Metrics of similarity model](https://www.servicenow.com/docs/access?context=admin-console-ti&family=xanadu&ft:locale=en-US) : View the number of predictions made by a selected similarity model and the number of incidents records that provided predictions. [Edit and redeploy the model](https://www.servicenow.com/docs/access?context=edit-your-model&family=xanadu&ft:locale=en-US) : You can edit, retrain, and redeploy a similarity model to enhance the performance based on the model performance and impact. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Task Intelligence for ITSM features. {#dfrn3-taskintelligenceforitsm-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Classification model renaming](https://www.servicenow.com/docs/access?context=create-incident-prediction-model&family=xanadu&ft:locale=en-US) : The classification model available with the base system has been renamed from ITSM OOTB TI Solution to Incident Categorization. [Monitoring and Analytics](https://www.servicenow.com/docs/access?context=task-intel-monitor-analystics&family=xanadu&ft:locale=en-US) : You can now view the number of records predicted by the similarity models in the Task intelligence analytics page. [Updated Load Records icon](https://www.servicenow.com/docs/access?context=create-a-similar-records-prediction-model-in-task-intelligence-for-itsm&family=xanadu&ft:locale=en-US) : Starting in version 7.0.0, you can now viw the updated Load Records icon on Train the model screen. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Task Intelligence for ITSM features or functionality were removed. {#dfrn3-taskintelligenceforitsm-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Task Intelligence for ITSM features or functionality were deprecated. {#dfrn3-taskintelligenceforitsm-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Task Intelligence for ITSM. {#dfrn3-taskintelligenceforitsm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Task Intelligence for ITSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Task Intelligence for ITSM, such as specific requirements or compliance levels. {#dfrn3-taskintelligenceforitsm-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Set up and configure a new training similarity model that identifies similarities between the fields of an incident table and a selected training table. * Set up a similarity model using a similarity template card or the Incident Similarity model to provide recommendations for similar records on incident records and reduce handle time for agents. * Set up the prediction preferences for a similarity model, train it with your data, and deploy the model to predict similar records. * Track and monitor the performance of a deployed similarity model. * Edit, train, and redeploy a similarity model based on the performance results. * Manage how frequently the models are automatically retrained by setting the training frequency during model configuration. * Staring in version 7.0.0, you can do the following: * Specify the purpose of a similar prediction model and configure the prediction preferences. * Set up and configure a new similarity model- Similar open Change Requests for Incidents to predict similar change requests based on the fields configured. * Set up and configure a new similarity model Similar open Problems for Incidents to predict similar problems based on the fields configured. * Choose the set of records used for training the similar incident model by selecting the conditions on the training tables and training fields for training the similarity models. See [Task Intelligence for ITSM](https://www.servicenow.com/docs/access?context=c-itsm-task-intelligence&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | [ ]