--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Usage Insights release notes for upgrades from Xanadu to Yokohama # Combined Usage Insights release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Usage Insights release notes for upgrades from Xanadu to Yokohama This consolidated guide assists ServiceNow customers in preparing for the upgrade of Usage Insights from the Xanadu release to the Yokohama release. It highlights key new features, changes, and important upgrade considerations to ensure a smooth transition and maximize the value of Usage Insights within the ServiceNow platform. Show full answer Show less ## Important Upgrade Information * The Usage Insights module is relocated under the Platform Analytics module. * Custom user properties must be reconfigured in the new interface, as previously created properties are no longer supported. * Default country consent policies have been updated to "No Consent Required," with existing user preferences retained. * The Usage Insights user interface and navigation have been reworked for a cleaner, more unified experience. * Extended user and session data history is now available for up to two years. * Customers must use ADC version 3 to access the new Usage Insights features; ADC version 2 supports only the Xanadu experience. ## New Features * **Advanced Filtering:** Analytics pages now include filter options by date range, user type, country, and custom user groups, enabling more precise data segmentation. * **Configurable User Properties:** Users can add custom user-related fields for filtering and detailed user insights across all Usage Insights pages. * **Granular Event Filtering:** Event data can be filtered by event properties to derive more actionable insights. * **User Information in Events:** Displays the number of unique users performing specific actions alongside total event occurrences. ## Changes to Existing Features * Primary navigation for Usage Insights is now under the "All" menu within the Platform Analytics module. * Administrative functions have moved to Platform Analytics Administration \> UX Analytics settings. * Navigation within Usage Insights is simplified into Analytics and Data Foundation sections per application. * The Funnels UI has been improved for better readability and navigation. * Performance metrics (Client, Network, Page Load, Server time) are aggregated into unified visualizations. * Calculations for metrics such as "Percent time on app" and "Average duration per page" have been updated compared to prior releases. ## Deprecated and Removed Features * Features like automatic actions in the mobile app, filtering by crashed/offline sessions, tagging/favoriting users or sessions, geographic map views of sessions, and user flow insights have been deprecated in Yokohama. * No features were removed in this upgrade. ## Activation and Requirements * Usage Insights is activated by default as part of the ServiceNow AI Platform. * Use of ADC v3 is required to access the new Usage Insights experience in Yokohama. * There are no changes to browser requirements from previous releases. ## Accessibility and Compliance * Usage Insights supports WCAG 2.1 AA accessibility standards, except for some limitations in voiceover navigation, color patterns, and data tables for certain visualizations. ## Practical Benefits for ServiceNow Customers * Access analytics faster and more intuitively across tracked ServiceNow applications with the redesigned UI. * Easily add and manage new custom user properties to enhance user segmentation and insights. * Leverage advanced querying and filtering capabilities for deeper analysis of usage and event data. * Benefit from longer data retention enabling extended historical analysis. Consolidated page of all release notes for Usage Insights from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Usage Insights to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-usageinsights-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : * The Usage Insights module is moved under Platform Analytics. * Custom user properties must be reconfigured. * Default country and user consent policies are updated to No Consent Required. * The Usage Insights UI and navigation structure are reworked. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Usage Insights. {#dfrn3-usageinsights-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Added filtering capability to all analytics pages](https://www.servicenow.com/docs/access?context=filter-user-list&family=yokohama&ft:locale=en-US) : Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available. [Configurable user properties](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : Filter usage data by custom user groups across all Usage Insights pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to Usage Insights. [Granular event filtering](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : Filter event data using event properties to provide more specific and actionable insights into your data. [User information added to events](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : The number of unique users who performed an action visible next to the total occurrences of the event. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Usage Insights features. {#dfrn3-usageinsights-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Primary Usage Insights navigation has moved under the All menu.](https://www.servicenow.com/docs/access?context=user-exp-analytics-dashboard&family=yokohama&ft:locale=en-US) : * Usage Insights experience moved under Platform Analytics module. * Usage Insights administrative functions moved under the Platform Analytics AdministrationUX Analytics settings module. [Updated navigation within Usage Insights](https://www.servicenow.com/docs/access?context=exploring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Navigation to Analytics pages simplified to Analytics and Data Foundation sections for each application. [New layout](https://www.servicenow.com/docs/access?context=exploring-user-exp-analytics&family=yokohama&ft:locale=en-US) : The previous navigation has been replaced with a more unified, cleaner look and feel which enables you to understand the usage, user experience, and user satisfaction with your application. [Improved Funnels UI](https://www.servicenow.com/docs/access?context=funnel-reports-uxa&family=yokohama&ft:locale=en-US) : The UI has improved readability and navigation. [New custom user property configuration](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI. [Country consent policies are set by default to No Consent Required](https://www.servicenow.com/docs/access?context=uxa-tracking-types&family=yokohama&ft:locale=en-US) : Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies. [Longer user history](https://www.servicenow.com/docs/access?context=configuring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Detailed data for users and sessions extended to two years. [Optimized the way metrics are calculated](https://www.servicenow.com/docs/access?context=uxa-duration-calculations&family=yokohama&ft:locale=en-US) : Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases. [Client page load and Full page load aggregated in the same visualization](https://www.servicenow.com/docs/access?context=view-pages&family=yokohama&ft:locale=en-US) : All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together. | [ ] ## Removed Between your current release family and Yokohama, some Usage Insights features or functionality were removed. {#dfrn3-usageinsights-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Usage Insights features or functionality were deprecated. {#dfrn3-usageinsights-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Automatic actions in the mobile app, including tap and swap. * Filtering by crashed/offline sessions in mobile applications. * Option to tag/favorite for users/sessions. * Geographic map view of sessions. * Users flow * Insights [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | [ ] ## Activation information Review information on how to activate Usage Insights. {#dfrn3-usageinsights-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Usage Insights is a ServiceNow AI Platform feature that is activated by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : Customer must use ADC v3 to access the new Usage Insights experience. Customers on ADC v2 will have access to the Xanadu version of Usage Insights. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels. {#dfrn3-usageinsights-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Usage Insights supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects: * Voiceover for navigation paths * Color patterns for time series and pie visualizations * Data table for time series and pie visualizations | [ ] ## Localization information If there are specific localization considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Access analytics more quickly across tracked ServiceNow applications in the redesigned UI. * Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup. * Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) for more information. | [ ] *[\>]: and then