Consolidated page of all release notes for Usage Insights from Xanadu to Yokohama.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Usage Insights to Yokohama
Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
- The Usage Insights module is moved under Platform Analytics.
- Custom user properties must be reconfigured.
- Default country and user consent policies are updated to No Consent Required.
- The Usage Insights UI and navigation structure are reworked.
|
New features
Between your current release family and Yokohama, new features were introduced for Usage Insights.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
- Added filtering capability to all analytics pages
- Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available.
- Configurable user properties
- Filter usage data by custom user groups across all Usage Insights pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to Usage Insights.
- Granular event filtering
- Filter event data using event properties to provide more specific and actionable insights into your data.
- User information added to events
- The number of unique users who performed an action visible next to the total occurrences of the event.
|
Changes
Between your current release family and Yokohama, some changes were made to existing Usage Insights features.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
- New custom user property configuration
- An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer
supported and must be recreated in the new UI.
- Country consent policies are set by default to No Consent Required
- Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences
will retain their settings. New users will not require consent for tracking unless you update your country consent policies.
- Longer user history
- Detailed data for users and sessions extended to two years.
- Optimized the way metrics are calculated
- Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases.
- Client page load and Full page load aggregated in the same visualization
- All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together.
|
Removed
Between your current release family and Yokohama, some Usage Insights features or functionality were removed.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
- Automatic actions in the mobile app, including tap and swap.
- Filtering by crashed/offline sessions in mobile applications.
- Option to tag/favorite for users/sessions.
- Geographic map view of sessions.
- Users flow
- Insights
|
Deprecations
Between your current release family and Yokohama, some Usage Insights features or functionality were deprecated.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Activation information
Review information on how to activate Usage Insights.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
Usage Insights is a ServiceNow AI Platform feature that is activated by default.
|
Additional requirements
If any additional requirements were introduced or changed for Usage Insights we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
Customer must use ADC v3 to access the new Usage Insights experience. Customers on ADC v2 will have access to the Xanadu version of Usage Insights.
|
Browser requirements
If any specific browser requirements were introduced or changed for Usage Insights we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Accessibility information
Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
Usage Insights supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects:
- Voiceover for navigation paths
- Color patterns for time series and pie visualizations
- Data table for time series and pie visualizations
|
Localization information
If there are specific localization considerations for Usage Insights we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Usage Insights we have noted them here.
| Release |
Release notes |
Xanadu |
No updates for this release. |
Yokohama |
- Access analytics more quickly across tracked ServiceNow applications in the redesigned UI.
- Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup.
- Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property.
See User Experience Analytics for more information.
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