--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Workforce Optimization for Customer Service CSM release notes for upgrades from Xanadu to Yokohama # Combined Workforce Optimization for Customer Service CSM release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workforce Optimization for Customer Service CSM Release Notes for Upgrades from Xanadu to Yokohama This consolidated release note summary covers important information for ServiceNow customers upgrading Workforce Optimization for Customer Service CSM from the Xanadu release family to Yokohama. It highlights new features, changes, accessibility improvements, activation steps, and key considerations to help you prepare and optimize your upgrade process. Show full answer Show less ## New Features * **Xanadu Enhancements:** * Performance metrics for voice channels through Amazon Connect to monitor voice queue health. * Ability to schedule and track recurring meetings such as training or one-on-one sessions. * Improvements in scheduling to efficiently manage time off and shift swap requests. * **Yokohama Enhancements:** * Manager Workspace landing page offering unified, real-time insights and actionable metrics to drive performance optimization and facilitate prompt decision-making. ## Changes * **Xanadu:** * Configurable Workspace and Dispatcher Workspace support reflow, allowing page content to be zoomed up to 400% without loss of functionality, enhancing accessibility. * **Yokohama:** No changes reported. ## Accessibility Improvements * **Xanadu:** * Configurable Workspace now supports WCAG 2.1 Level AA conformance. * Reflow feature enables zoom up to 400%, automatic layout adjustment, and improved usability for low vision users. * **Yokohama:** * Extended screen reader support with ARIA labels on buttons to assist users relying on assistive technologies. ## Activation Information Workforce Optimization for Customer Service CSM must be installed by requesting it from the ServiceNow Store. The same process applies for both Xanadu and Yokohama releases. For detailed app information and cumulative release history, refer to the ServiceNow Store version history. ## Additional Notes * No feature removals or deprecations occurred between Xanadu and Yokohama. * There are no updated browser requirements or localization considerations for these releases. * Pre- and post-upgrade tasks should be reviewed and completed as necessary to ensure a smooth upgrade experience. ## Practical Impact for ServiceNow Customers By upgrading to Yokohama, your teams gain enhanced managerial oversight with real-time dashboards, improved scheduling capabilities, and better voice channel monitoring. Accessibility enhancements ensure compliance with WCAG standards and improved usability for all users, including those requiring assistive technologies. The upgrade process remains straightforward with clear activation steps through the ServiceNow Store, and no deprecated features to worry about. Consolidated page of all release notes for Workforce Optimization for Customer Service CSM from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for Customer Service CSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workforce Optimization for Customer Service CSM to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Workforce Optimization for Customer Service CSM. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Performance metrics for voice channel](https://www.servicenow.com/docs/access?context=components-installed-configurable-wfo-cs&family=xanadu&ft:locale=en-US) : Monitor and manage the health of voice queues on Channel Management by viewing more metrics and reports from Amazon Connect. [Recurring meetings in scheduling](https://www.servicenow.com/docs/access?context=scheduling-configurable-wfo-cs&family=xanadu&ft:locale=en-US) : Schedule and track recurring meetings such as training sessions or one-on-one sessions with teammates. [Scheduling enhancements](https://www.servicenow.com/docs/access?context=swap-agent-shifts-configurable-wfo-cs&family=xanadu&ft:locale=en-US) : Efficiently manage and monitor time off and shift swap requests. | | Yokohama | [Manager Workspace landing page](https://www.servicenow.com/docs/access?context=csm-configurable-manager-workspace-dashboards-new&family=yokohama&ft:locale=en-US) : Empower managers with real-time insights and actionable metrics, organized in a unified view, to drive performance optimization and facilitate prompt action. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Workforce Optimization for Customer Service CSM features. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) : Dispatcher Workspace and Workforce Optimization for Field Service support reflow that enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For more information, see the [Accessibility information](https://www.servicenow.com/docs/access?context=workforce-optimization-csm-rn&family=xanadu&ft:locale=en-US) section that follows. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Workforce Optimization for Customer Service CSM features or functionality were removed. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Workforce Optimization for Customer Service CSM features or functionality were deprecated. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Workforce Optimization for Customer Service CSM. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Workforce Optimization for Customer Service by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Workforce Optimization for Customer Service by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Workforce Optimization for Customer Service is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workforce Optimization for Customer Service CSM we have noted them here. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workforce Optimization for Customer Service CSM we have noted them here. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Workforce Optimization for Customer Service CSM, such as specific requirements or compliance levels. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) for details. | | Yokohama | Accessibility information : Screen reader support has been extended to ARIA labels for buttons in CSM Workforce Optimization for Customer Service. The support provides users who rely on assistive technology with an explanation of button actions, such as the toggle button. | [ ] ## Localization information If there are specific localization considerations for Workforce Optimization for Customer Service CSM we have noted them here. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workforce Optimization for Customer Service CSM we have noted them here. {#dfrn3-workforceoptimizationforcustomerservicecsm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Create and track recurring meetings with managers and their team members in the team calendar. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Exploring Workforce Optimization for Customer Service](https://www.servicenow.com/docs/access?context=explore-configurable-wfo-cs&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Equip managers with comprehensive, real-time insights for continuous optimization. * Enable managers to take prompt action with key alerts organized by priority. * Provide real-time visibility into performance KPIs, work item status, and agent performance. See [Exploring Workforce Optimization for Customer Service](https://www.servicenow.com/docs/access?context=explore-configurable-wfo-cs&family=yokohama&ft:locale=en-US) for more information. | [ ]