--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Workforce Optimization for ITSM release notes for upgrades from Xanadu to Yokohama # Combined Workforce Optimization for ITSM release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workforce Optimization for ITSM Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide helps ServiceNow customers prepare for upgrading Workforce Optimization for ITSM from the Xanadu release to the Yokohama release. It summarizes new features, changes, security enhancements, and important upgrade tasks across these releases to ensure a smooth transition. Show full answer Show less ## Key Features and Enhancements * **Enhanced Security (Yokohama):** Customers can enable enhanced security by installing the ITSM Enhanced Security Features plugin (com.snc.itsm.enhancedsecurity) via Now Support. Specific roles are required to access skill review and work scheduler features, improving access control and security. * **Admin Console Experience (Xanadu):** The Workforce Optimization for ITSM application can be configured using the Admin Console, facilitating easier setup and management. * **Calendar Synchronization (Xanadu):** Agents can synchronize their schedule calendar with Microsoft Outlook to view schedules, shifts, and events seamlessly across platforms. * **Recurring Events (Xanadu):** When creating team calendar events, users can now set them to recur, enhancing scheduling flexibility. ## Changes * **Configurable Workspace Reflow (Xanadu):** The workspace supports zoom up to 400% with no loss of functionality or content, improving accessibility. This feature complies with WCAG 2.1 Level AA standards and supports users with low vision or varying device constraints. * **Renaming Published Schedules (Xanadu):** Users can now edit the name of a schedule even after it has been published, offering greater flexibility in schedule management. ## Activation and Upgrade Guidance * To activate Workforce Optimization for ITSM, request the plugin (snwfocfgitsm) from the ServiceNow Store. * For enhanced security features in Yokohama, contact Now Support to install the required plugin. * Review and complete recommended pre- and post-upgrade tasks to ensure a smooth upgrade. ## Accessibility The configurable workspace now supports reflow and meets WCAG 2.1 Level AA conformance, allowing content zoom up to 400% without loss of information or usability. Layouts automatically adjust to improve readability for users with visual impairments. Reflow can be disabled via system properties if needed. ## Additional Notes * There were no removals or deprecations between Xanadu and Yokohama releases for Workforce Optimization for ITSM. * No updates to browser or localization requirements were introduced in these releases. ## What Customers Can Expect By upgrading to Yokohama, customers gain enhanced security controls for Workforce Optimization for ITSM and benefit from prior accessibility and usability enhancements introduced in Xanadu. The synchronization with Microsoft Outlook and calendar improvements aid workforce scheduling efficiency. The Admin Console simplifies configuration, and reflow support ensures accessibility compliance, helping organizations optimize IT service management workforce operations effectively and securely. Consolidated page of all release notes for Workforce Optimization for ITSM from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workforce Optimization for ITSM to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workforceoptimizationforitsm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : [Enhanced security to access Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=components-installed-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) : When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features.{#dfrn3-workforceoptimizationforitsm-summary__entry__8} | Features in Workforce Optimization for ITSM | Role required for each user | |-|-| | Skill review | * Skill review manager (sn_wfo_skillreview.manager) * Skill review user (sn_wfo_skillreview.user) | | Work scheduler | * Work scheduler admin (sn_wfo_work_sched.admin) * Work scheduler manager (sn_wfo_work_sched.manager) | [ ] | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | [Admin Console Experience](https://www.servicenow.com/docs/access?context=admin-console-wfo-itsm&family=xanadu&ft:locale=en-US) : Use the admin console to set up and configure the Workforce Optimization for ITSM application. [Synchronize the schedule calendar with Microsoft Outlook](https://www.servicenow.com/docs/access?context=synchronize-microsoft-outlook-wfo-itsm&family=xanadu&ft:locale=en-US) : When you synchronize the agent's calendar in the Schedule module with Microsoft Outlook, agents can view all your schedule, shifts, and events that display in the agent calendar also in your Microsoft Outlook calendar. [Recurring events in the team calendar](https://www.servicenow.com/docs/access?context=add-events-team-calendar-wfo-itsm&family=xanadu&ft:locale=en-US) : When you create an event, you can make it a recurring event. | | Yokohama | No updates for this release. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Workforce Optimization for ITSM features. {#dfrn3-workforceoptimizationforitsm-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | [Reflow for configurable workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) : Workforce Optimization for ITSM configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the [Accessibility information section](https://www.servicenow.com/docs/QO4JZIS6pbaRUXIRyruUgA#dfrn3-workforceoptimizationforitsm-summary__workforce-optimization-itsm-rn-accessibility) that follows. [Renaming a published schedule](https://www.servicenow.com/docs/access?context=publish-schedule-wfo-itsm&family=xanadu&ft:locale=en-US) : You can edit the name of a schedule after it is published. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Workforce Optimization for ITSM features or functionality were removed. {#dfrn3-workforceoptimizationforitsm-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Workforce Optimization for ITSM features or functionality were deprecated. {#dfrn3-workforceoptimizationforitsm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | Activate the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&family=xanadu&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Workforce Optimization for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels. {#dfrn3-workforceoptimizationforitsm-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) for details. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__68} | Release | Release notes | |-|-| | Xanadu | * Use the Workforce Optimization for ITSM Admin Console to configure your application. * Synchronize team calendars and events with Microsoft Outlook. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin. See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]