--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Workspace release notes for upgrades from Xanadu to Yokohama # Combined Workspace release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workspace Release Notes for Upgrades from Xanadu to Yokohama This consolidated guide provides ServiceNow customers with a comprehensive overview of Workspace updates from the Xanadu to the Yokohama release. It highlights new features, changes, and important upgrade considerations to help you prepare and optimize Workspace functionality during your upgrade process. Show full answer Show less ## Important Upgrade Information * Review and complete necessary pre- and post-upgrade tasks before moving to Yokohama. * There are no removals or deprecations of Workspace features between Xanadu and Yokohama. * Workspace is enabled by default as part of the ServiceNow AI Platform in both releases. * Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge; use Microsoft Edge-Chromium or other supported browsers. ## New Features * **International Characters in Email Addresses:** Support for RFC6530-compliant international characters in email addresses with configurable system properties. * **Email Client Plugin Enhancements:** Updated plugin and toolbar system properties support Tiny MCE v6 for improved email composition. * **Activity Stream Tagging:** Admins can enable, add, and customize tags to categorize and filter Activity Stream records. * **Reference Searches with Queries:** Pre-filtered, removable query parameters improve relevance in reference search results. * **Client Script Field Decorators and Multi-Record Associator Enhancements:** Add field decorators via client scripts and pre-filter multi-record associator records using typeahead and scripts. * **Response Template Shortcuts and Configuration:** Keyboard shortcuts (/r) facilitate inserting response templates into emails and journal fields; enabling/disabling templates can be controlled via system properties. * **Email Template Improvements:** Collapsible content hides sections behind ellipses; Core UI email composer supports the latest Workspace features. * **Screen Summarization Accessibility Feature:** AI-generated summaries assist visually impaired users by providing readable, concise workspace page content. ## Changes and Enhancements * **Form Templates:** Larger template cards, favorites list, and sorting by usage or alphabetically improve template navigation. * **Email Composer:** Preview relevant email and quick message templates; view total draft counts and preview all drafts. * **Activity Stream:** Time elapsed timestamps formatted per Core UI standards; option to keep all tiles expanded; role-based access control governs data visibility and editing. * **Composer and Lists:** Dynamic expansion of compose text area; customizable multi-record associator sizing and rows; background loading for multiple selected records. * **Attachments:** Download all or multiple attachments simultaneously as a zip file. * **List Features Enhancements:** Integrated condition builder replaces modal; infinite scroll and live updates enabled by the Record List bundle; temporary personalized lists accessible from My Lists menu; new filter for hierarchy in condition builder. * **Miscellaneous UI Improvements:** Indicators for personalized lists, progress bars for percent complete fields, column search row icon, @mentions suggestions limited to users with record access, and the ability to reopen dismissed special handling notes without refreshing. * **Email Composer Link Management:** Attach display text to knowledge base links for better email appearance. ## Activation and Additional Notes * Workspace activation remains default and seamless with the ServiceNow AI Platform. * No additional requirements or localization changes were introduced between Xanadu and Yokohama. This information enables ServiceNow customers to understand enhancements, prepare for upgrade tasks, and leverage new and improved Workspace capabilities for enhanced productivity, accessibility, and user experience. Consolidated page of all release notes for Workspace from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workspace to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workspace-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Workspace. {#dfrn3-workspace-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | International characters supported in email addresses : Enter international characters for email addresses without running into errors. : Enable international characters for your users according to RFC6530 standards or disable them by changing a system property and performing additional configurations. [Email client plugin system properties](https://www.servicenow.com/docs/access?context=r_AvailableSystemProperties&family=xanadu&ft:locale=en-US) : Ensure your agents leverage the latest functionality in the email client by using updated plugin (glide.ui.email.composer.enabled_plugins) and toolbar (glide.ui.email.composer.toolbar) system properties offered by default for Tiny MCE v6. [Tags for Activity Stream records](https://www.servicenow.com/docs/access?context=tags-activity-stream-agent&family=xanadu&ft:locale=en-US) : Use tags to categorize and filter records shown in the Activity Stream. : As admins, you can enable, add, customize, and edit tags for your users' Activity Stream records. Reference searches with queries : Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. These query parameters act as an addition to fixed queries that cannot be removed by end users. Client scripts for field decorators : Add field decorators to field types using client scripts. Pre-filter records on the multi-record associator : Pre-filter records with typeahead on the multi-record associator using scripts. [Use a keyboard shortcut to insert response templates](https://www.servicenow.com/docs/access?context=add-response-templates-shortcut&family=xanadu&ft:locale=en-US) : Enter the keyboard shortcut /r and a keyword to insert a response template directly into an email body. [Configure response templates for email composer](https://www.servicenow.com/docs/access?context=configure-response-templates&family=xanadu&ft:locale=en-US) : You can enable or disable response templates for agents with a system property. | | Yokohama | [Configure keyboard shortcut for response templates](https://www.servicenow.com/docs/access?context=configure-response-templates&family=yokohama&ft:locale=en-US) : Use a keyboard shortcut to add response templates to journal fields within a form. [Create collapsible content for email templates](https://www.servicenow.com/docs/access?context=configure-collapsible-email-templates&family=yokohama&ft:locale=en-US) : Hide email content behind an ellipsis in email templates. [Configure the email composer in Core UI](https://www.servicenow.com/docs/access?context=enable-next-experience-email-client-core-ui&family=yokohama&ft:locale=en-US) : Access the latest Workspace features for email composer in the Core UI. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Workspace features. {#dfrn3-workspace-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [AI filter assist](https://www.servicenow.com/docs/access?context=use-ai-filter-assist&family=yokohama&ft:locale=en-US) : Convert everyday language into an encoded query with AI filter assist. Favorite form templates : See your favorite form templates that you use most often in the Templates list. Larger form template cards : Larger form template cards provide you with the entire labels for form templates in the Templates list without selecting them. Sorting preferences for form templates : Sort form templates in the Templates list by the last used templates or in alphabetical order. [Preview the relevant templates in the email composer](https://www.servicenow.com/docs/access?context=use-email-templates-in-the-compose-email-page&family=yokohama&ft:locale=en-US) : Preview relevant email templates, response templates, and quick messages that are listed in the email composer's Apply templates modal. [View a total count of drafts in the email composer](https://www.servicenow.com/docs/access?context=review-draft-emails&family=yokohama&ft:locale=en-US) : A badge on the View drafts icon displays the total count of your drafts that are available in the email composer. [Preview all drafts available in the email composer](https://www.servicenow.com/docs/access?context=review-draft-emails&family=yokohama&ft:locale=en-US) : Preview all drafts that are available in the email composer's View drafts modal instead of your three most recent drafts. Time elapsed in the Activity stream : Timestamps in the Activity stream provide more clarity on the amount of time that has elapsed by reflecting the format for timestamps in the Core UI. Compose text area expands with changes : The Compose text area expands dynamically to fit the parent container in the side-by-side view and modeless dialog. [Customize the multi-record associator](https://www.servicenow.com/docs/access?context=set-up-resizing-for-select-modals-in-configurable-workspace&family=yokohama&ft:locale=en-US) : Resize the multi-record associator and adjust the number of rows that are shown per page in the multi-record associator. Download all attachments : Create a zip file and download all attachments in the Attachments list. Download multiple attachments at once : Select multiple attachments to download from the Attachments list at once. Reopen special handling notes : Reopen special handling notes after they have been dismissed without refreshing the page or closing and reopening the record. Indicator for personalized lists : A dot was added to the Update Personalized List icon as an indicator that the current list shows the personalized columns instead of the column defaults. Progress bar for Percent complete list field : When you add a Percent complete field to a list, a progress bar displays next to the percentage. Condition builder integrated into list : Condition builder opens above the list as an integrated part of the list experience instead of opening as a modal. Open column search row with icon : The Show column search row icon enables you to display a row to search columns in a list instead of using the Column options menu. [Context-based suggestions with @mentions](https://www.servicenow.com/docs/access?context=set-up-at-mentions&family=yokohama&ft:locale=en-US) : Receive suggestions for users with access to the record when using @ mentions. [Expand all tiles in the Activity stream](https://www.servicenow.com/docs/access?context=activity-stream-expand-tiles&family=yokohama&ft:locale=en-US) : Set a user preference to keep all tiles in the Activity stream expanded across cases and user sessions. Access control security model for the Activity stream : Data filters and access rules provide role-based access control for viewing and editing tables in the Activity stream. [Multiple records added from the multi-record associator load in the background](https://www.servicenow.com/docs/access?context=set-up-asynchronous-record-addition&family=yokohama&ft:locale=en-US) : Work on a record while the multiple records that were selected from the multi-record associator are added in the background. Attach display text to knowledge base links in the email composer : Manage your email's appearance by attaching display text to knowledge base links. Infinite scroll for lists : Use the Record List bundle to scroll through lists infinitely without pagination. Live updates for lists : Use the Record List bundle to view live updates on lists without refreshing the page. Temporary lists available in the list menu : Temporarily access personalized lists that are sent to you as links within the My Lists menu. Filter for hierarchy in condition builder : The is within hierarchy field in the condition builder enables you to filter your list within a hierarchy instead of only direct reports. | [ ] ## Removed Between your current release family and Yokohama, some Workspace features or functionality were removed. {#dfrn3-workspace-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Workspace features or functionality were deprecated. {#dfrn3-workspace-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Workspace. {#dfrn3-workspace-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Workspace is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Workspace is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : Workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Workspace, such as specific requirements or compliance levels. {#dfrn3-workspace-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : [Screen Summarization](https://www.servicenow.com/docs/access?context=use-screen-summarization&family=yokohama&ft:locale=en-US) : Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the [ServiceNow® Store](https://store.servicenow.com/store) to view all the available apps and information about submitting requests to the store. | [ ] ## Localization information If there are specific localization considerations for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Add email addresses to recipient fields with more flexibility, including the ability to use international characters, edit email recipient pills, and view concise error messages for invalid or blocked addresses. * Categorize and filter records in the Activity Stream. * Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Navigate form templates with larger cards, sorting preferences, and favorites. * Add collapsible content to email templates and attach a display to knowledge base links. * Leverage the latest workspace features for email composer in the Core UI. * Use lists that have additional condition builder fields, infinite scroll, live updates, and saved temporary lists. * Provide role-based access control for viewing and editing tables in the Activity stream. See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=yokohama&ft:locale=en-US) for more information. | [ ]