---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Close a conversation

# Close a conversation {#ariaid-title1}

* Release version: Yokohama
* 
* Updated October 29, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a manager, you can mark a conversation as completed to easily reference it for future planning and growth activities. Write closing notes and share them with your employee to ensure a shared understanding.

## Before you begin

You must provide your employees with a license to enable access to the Career Conversations app. For more information about employee licensing, refer to [License Talent Development Core users](https://www.servicenow.com/docs/IV1Ig8qwKZ1HI_QpgoAgCQ "Talent Development Core uses the Employee Profile licensing feature to license user.").

Role required: manager \[sn_egd_act.manager\]

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. Close the conversation from the growth conversation page or the Conversations landing page.  
   {#egd-close-conversation__table_emg_jm5_w2c__entry__2}

   | Page | Steps |
   |-|-|
   | Growth conversation page | 1. Use the Your team's conversation widget to select the conversation that you want to close. 2. Select the more options button and select Complete conversation. {#egd-close-conversation__ol_ykb_qm5_w2c} |
   | Conversations landing page | 1. Navigate to the conversation that you want to close. 2. Select the more options button and select Complete conversation. {#egd-close-conversation__ol_f4r_j2g_dhc} |
   [ ]

   {#egd-close-conversation__table_emg_jm5_w2c}
3. In the Closing thoughts window, enter last thoughts to share with the employee and select Complete conversation.
{#egd-close-conversation__steps_ovl_wbg_dhc}

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