---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on a non-self-served contract review request

# Work on a non-self-served contract review request {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Review and revise a non-self-served contract document. As a collaborator on the request, you can email the revised document to stakeholders to verify the revisions, and then send the ready document for an e-signature from
within the contract request.

## Before you begin

Role required: sn_cm_core.contract_fulfiller

## About this task

As a collaborator added to a request, you can access and work on the request just as assignees can. However, you can't modify the Assigned to and Assignment group fields.

## Procedure

1. Navigate to your workspace.
2. On the Lists tab, open a contract request by selecting an option under Contract Requests.

   | Option | Steps |
   | As an assignee | 1. Select the Assigned to Me option. 2. Select a request to work on. 3. If the request is newly assigned to you, select Start Work to start working on the request. The state and the Contract status of the contract request is Work in progress. {#cncore-nss-review-request__p_dgc_nfg_h1c} {#cncore-nss-review-request__ol_lt5_lb3_gtb} |
   | As a collaborator | 1. Select the Collaborations option. 2. Select a request to work on. {#cncore-nss-review-request__ol_y1q_vb3_gtb} |
   |-|-|

   {#cncore-nss-review-request__choicetable_jhj_kb3_gtb}
3. **Optional:** If you need help from other fulfillers to work on the contract request, add them in the Collaborators field.  
   Note:  
   * Users with the sn_cm_core.contract_fulfiller role are listed in the Collaborators field.
   * Same user cannot be added to the Assigned to and Collaborator fields.
   {#cncore-nss-review-request__ul_u3q_1fw_rdc}  
   The collaborators are notified via email that they have been added as collaborators to a contract request.
4. **Optional:** Specify the contract as perpetual by selecting the Perpetual check box in the Details tab.  
   Note:  
   The End date must be blank when this check box is selected.

   The Perpetual check box is available in contract requests that are initiated from the Sales Customer Relationship Management and Source-to-Pay Operations.
5. **Optional:** Reclassify the contract or supporting documents submitted for review.  
   Examples of reclassifying the contract or supporting documents are:
   * You can change the contract document type from a Non-disclosure Agreement to a Partnership Agreement. For more information, see [Reclassify contract documents in third-party contract request](https://www.servicenow.com/docs/dEgvTh6ChPsDmBPAFAWXpw "As a contract fulfiller, reclassify the documents submitted in a third-party contract review request. For example, you need to change the contract document type from Non-disclosure Agreement to Partnership Agreement.").
   * You can change the supporting document to a contract document. For more information, see [Reclassify supporting documents in the contract request](https://www.servicenow.com/docs/JEEpaV4tnUG0nTTxEbZv4w "As a contract fulfiller, reclassify the supporting documents submitted in the contract request. For example you can reclassify the supporting document as a contract document.").
   {#cncore-nss-review-request__ul_qvg_pmg_ldc}
6. Open an existing revision of a contract document.
   * For internal storage: Open the document revision record by navigating to the Contract documents tab and then selecting the name of the document.
   * For external storage: View the document online by navigating to the Contract documents tab and then selecting the link on the URL tab.
   {#cncore-nss-review-request__choices_t3t_lvx_czb}
7. Review the contract documents.
8. Create document revisions.  
   For more information, see [Create a document revision](https://www.servicenow.com/docs/qEhZsEnXIl_Jm882T3BHDQ "As a contract fulfiller, create a document revision to upload an updated version of the contract that contains the latest changes in the contract request, corrections, or suggestions from a third party.").
9. Analyze the contract documents to identify non-standard and missing clauses by using Now Assist in Contract Management.  
   For more information, see [Contract analysis using Now Assist in Contract Management](https://www.servicenow.com/docs/eHXe3~_wgdtkwmJReeAsGw "As a contract fulfiller, you can analyze your contract documents and identify non-standard or missing clauses from the Now Assist contextual side panel by using the Now Assist in the Contract Management application.").
10. If an approval is required from other stakeholders, send the document for ad-hoc approval.  
    For more information, see [Initiate an ad hoc approval for a contract document revision](https://www.servicenow.com/docs/h1qvEKlX5GxwFlP9xenpew "Initiate an ad hoc approval for a contract document revision from a user or a user group.").
11. Set up an email to stakeholders to have the completed contract document reviewed and the changes confirmed.  
    For more information, see [Send email to stakeholders](https://www.servicenow.com/docs/XB7CxeLiYOxOiyfcymTmjA "As a contract fulfiller, set up an email to stakeholders to request review of the contract document reviewed and confirm the changes.").
12. Add the internal or external signatories needed for e-signatures on the contract by navigating to the Signatories tab and then selecting Add.

    | Option | Steps |
    | Internal | 1. In the Internal Signer field, enter the name of the signer. TheAuthorized signatory name, Signatory, and Signatory email fields are automatically populated. 2. In the Order field, enter the order in which the contract should be sent to the signer. The order value should be unique. For example: Enter the order numbers as 10, 20, 30, and so on, increasing by 10 each time. The system starts sending the contract to the internal signer with the lowest number. {#cncore-nss-review-request__ul_im4_3vk_byb} |
    | External | 1. In the Authorized signatory name field, enter the external signer's name. 2. In the Signatory field, enter the external signer's title. 3. In the Signatory email field, enter the external signer's email address. 4. In the Order field, enter the order in which the contract should be sent to signers for an e-signature. The order value should be unique. For example: Enter the order numbers as 10, 20, 30, and so on, increasing by 10 each time. The system starts sending the contract to the external signer with the lowest number. {#cncore-nss-review-request__ul_j2g_jwk_byb} |
    |-|-|

    {#cncore-nss-review-request__choicetable_hm4_3vk_byb}
13. When all stakeholders have agreed on a contract document revision, select Prepare for Signature to prepare and send the document to the signatories for e-signatures.  
    Note:  
    The option to reorder is seen only when multiple documents are attached.
    1. In the Reorder the document pop-up window, drag and place the documents to define the order.
    2. Select Prepare for Signature.  
       Note:  
       When you select Prepare for Signature, the document opens in the configured e-signature system.
       * For DocuSign, the document opens automatically in the e-signature portal without requiring a login.
       * For Adobe Sign, you must log in to the e-signature portal to open the document.
       {#cncore-nss-review-request__ul_zmy_fjx_ydc}

    {#cncore-nss-review-request__substeps_tnx_qyh_ydc}  
    The document status updates to Preparing for Signature. The contract documents submitted in the non-self-served contract request are combined into a single document and sent for Prepare Signature.
14. Complete the document in the configured e-signature system and send it for signature.
    1. Preview the document to ensure that the content is correct.
    2. Add the required fields, including the Signature field.
    3. Select Send.

    {#cncore-nss-review-request__substeps_nbx_zd4_bwb}  
    An e-signature envelope is created and sent to all signatories. If the system receives a success notification from the electronic signature provider, the State and Contract status updates to Awaiting Signature.
15. **Optional:** If you need to cancel the signature request before all signers have completed signing the document, select Cancel signature.  
    The contract request State updates to Work in Progress and the Contract document Status updates to Signature canceled.
{#cncore-nss-review-request__steps_snx_qyh_ydc}

## What to do next

* Signatories can sign or decline to sign the contract.For more information, see [Signature workflow for a contract request](https://www.servicenow.com/docs/WtJ0ErojYaxuND7774wFYA "Contract Management Pro supports electronic signature or wet (manual) signature for a contract request.").

* Check the contract request state and the contract document status in the request:
  * If all signatories sign the contract document, the contract document status updates to Contract signed. On the Signatories tab, the status of all signatories updates to Signed. You can access the contract repository record from the Contracts Repository tab.
  * If any signatory declines to sign the contract document, the Contract Status updates to Signing Declined. If more changes are required in the contract document, update it and resend it to the signatories for their signatures.
  * After all the signatories have signed the document, an email is sent to the signatories with the finalized contract document attached.
  {#cncore-nss-review-request__ul_a2q_rh4_bwb}
* If the contract is signed by all signatories, you can close the request by selecting Close Complete.
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