--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract Management Pro glossary # Contract Management Pro glossary {#ariaid-title1} * Release version: Yokohama * * Updated February 7, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Learn about the terms and concepts used in Contract Management Pro. Glossary terms are grouped alphabetically. [A](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-a-cmpro) \| [C](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-c-cmpro) \| [E](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-e-cmpro) \| [M](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-m-cmpro) \| [N](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-n-cmpro) \| [O](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-o-cmpro) \| [R](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-r-cmpro) \| [S](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-s-cmpro) \| [T](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-t-cmpro) \| [W](https://www.servicenow.com/docs/gX_Uq6bkqMHxMna6QF2UfQ#gloss-group-w-cmpro) **Related reference** * [Components installed with Contract Management Pro](https://www.servicenow.com/docs/RgBUXq0gTIvibFW1h~St1g "Several types of components are installed with activation of the Contracts Core application that includes the components for Word Document Templates, including tables and user roles.") * [Components installed with Contract Workspace](https://www.servicenow.com/docs/NJKuPHUH56e6p1arYvGpcw "User roles are installed with activation of the Contract Workspace plugin.") * [Components installed with Analytics Pack for Contract Management Pro](https://www.servicenow.com/docs/e759Rc1ISI2jx~shfherrw "Several types of components are installed with activation of the Analytics Pack for Contract Management Pro plugin, including user roles and scheduled jobs.") * [Contract request State and Contract document status in Contract Management Pro](https://www.servicenow.com/docs/ZTS1xvF3G0KKnu9H_RDWPg "Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record.") * [Clause Variation form](https://www.servicenow.com/docs/ECBAhe_XWVeR7AOxatuAbg "Use the Clause Variation new record form to create or modify a clause variation.") * [Contract Configuration form](https://www.servicenow.com/docs/t5fGKc22JgZOANF9HVVUDQ "Use the Contract Configuration New Record form to create or modify a contract configurations.") * [Properties installed to configure expiry notifications](https://www.servicenow.com/docs/3HmPsiceY6B1xa95iQhc~w "There are several properties related to Contracts Core that can be used to configure the number of days before which expiry notification should be sent and the generation of audit certificate.") * [Properties installed to configure contracts integrations](https://www.servicenow.com/docs/6bhB8EJzWMoMaUiVEsZa7A "There are several properties that you can use to configure integrations for Contract Management Pro.") * [Expiring Contracts Condition form fields](https://www.servicenow.com/docs/k3u0PNcjc1JYK3ooKedcuQ "The Expiring Contracts Condition form is used to create a rule or update an existing rule.") * [Action assignment form](https://www.servicenow.com/docs/RYgJs7L1ZMf8RqBbwQzBow "Learn about the fields of the Action Assignment form. Use this form to add the New action button to your workspace.") * [UFX Add on Event mapping form](https://www.servicenow.com/docs/Y2oi7NnQSsLzmEv0UcyzTg "The UFX Add on Event mapping form to configure the display of declarative action in your application.") * [Obligation form](https://www.servicenow.com/docs/hObQMvHD_rAEN0AoGpbV_Q "The obligation form provides the details to create or modify an obligation record in Obligation Management.") * [Obligation Management notifications](https://www.servicenow.com/docs/cCxkr64Clud6UZgNrAwGAw "Obligation Management uses email notifications to notify obligation fulfiller and obligation users when an obligation task is created, assigned, submitted, approved, or rejected.") ## A {#ariaid-title2}
### approval workflow {#ariaid-title3} A predefined sequence of automated or manual steps that a contract must go through to receive necessary approvals before execution. ### audit trail {#ariaid-title4} A record of all changes made to a contract. ## C {#ariaid-title5}
### clause management {#ariaid-title6} The process of creating, storing, and managing standard contract clauses and their variations to ensure consistency and compliance. ### clause mapping {#ariaid-title7} Mapping clauses to field groups and expected responses, which helps in automating the contract review process. ### clause library {#ariaid-title8} A centralized repository within ServiceNow where standard contract clauses and their approved variations are stored for easy access and consistent usage. ### contract analysis {#ariaid-title9} A Now Assist skill used to analyze contract documents for clause deviations, ensuring compliance with standard clauses and identifying potential risks ### content controls {#ariaid-title10} Dynamic placeholders within Microsoft Word documents that integrate with ServiceNow for inserting and updating contract content. ### contract dashboard {#ariaid-title11} A visual interface that provides an overview of contract statuses, key metrics, and performance indicators. ### Contract Lifecycle Management (CLM) {#ariaid-title12} The end-to-end process of managing contracts from initiation through execution, performance monitoring, and renewal or termination. ### contract repository {#ariaid-title13} A secure, centralized storage within ServiceNow where all contract documents and related information are stored, providing easy retrieval and management. ### contract workspace {#ariaid-title14} A centralized interface within ServiceNow where contract-related activities are tracked and managed. ### contract templates {#ariaid-title15} Predefined templates that are used to expedite the contract creation process and maintain consistency across agreements. These templates include placeholders for clauses, fields, dynamic tables, and signature blocks, which are automatically updated based on the information in a contract request. ## E {#ariaid-title16}
### e-signature {#ariaid-title17} A legally binding electronic method for signing contracts, with integrations available for providers such as DocuSign and Adobe Sign. ### employee center {#ariaid-title18} A portal for submitting contract requests. ### external storage {#ariaid-title19} Third-party cloud storage platforms such as OneDrive or Google Drive that can be integrated with ServiceNow for contract document management. ## M {#ariaid-title20}
### metadata extraction {#ariaid-title21} A Now Assist skill that is used to extract the metadata from signed contracts and add the information to the system, optimizing the data entry process. ### Microsoft Word Add-in {#ariaid-title22} A program that integrates with Microsoft Word that enables a user to add the content controls for the metadata, clauses, signature blocks, and dynamic tables. ## N {#ariaid-title23}
### non-self-served request {#ariaid-title24} A contract request that requires legal team involvement for drafting, negotiation, or finalization of the contract. ### Now Assist in Contract Management Pro {#ariaid-title25} A generative AI-powered feature that enhances productivity by suggesting contract clauses, and extracting metadata from a signed contract. ## O {#ariaid-title26}
### obligation {#ariaid-title27} Specific commitments or duties outlined in a contract that parties are required to fulfill. ### obligation management {#ariaid-title28} The process of tracking and managing obligations within ServiceNow to ensure compliance and timely execution. ### Optical Character Recognition (OCR) {#ariaid-title29} A technology that converts scanned contract documents or PDFs into searchable and editable text within ServiceNow. ### own-paper request {#ariaid-title30} A contract request initiated and managed by the requester where the contract document is created using templates and clauses that have already been verified and approved by the internal contract team, reducing dependency on legal teams and accelerating processing. ## R {#ariaid-title31}
### record producer {#ariaid-title32} A catalog item that allows end users to create records from Service Catalog. ## S {#ariaid-title33}
### self-served contract request {#ariaid-title34} A contract request that is initiated and managed by the requester. The contract document is created by using templates and clauses that have already been verified and approved by the internal contract team. The self-served contract request reduces the dependency on legal teams and accelerates processing. ### ServiceNow Store {#ariaid-title35} A marketplace where users can find and install applications, plugins, and enhancements for ServiceNow, including contract management extensions. ## T {#ariaid-title36}
### third-party contract request {#ariaid-title37} A contract request that requires the legal team to draft, negotiate, or finalize the contract. ## W {#ariaid-title38}
### wet signature {#ariaid-title39} A traditional handwritten signature on a physical contract document, sometimes required for compliance or regulatory purposes.