---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a move-related knowledge base article

# Create a move-related knowledge base article {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a knowledge base article so that you can provide move-related information or
notices to employees.

## Before you begin

Ensure that you have the following applications installed:

* Workplace Core
* Workplace Case Management.
{#create-move-related-kb-article__ul_clk_q4b_qqb}

Role required: sn_wsd_core.admin or sn_wsd_core.kb_writer

## Procedure

1. Navigate to AllWorkplace CoreKnowledge managementCreate new article.
2. Select New.
3. On the form, fill in the fields.  
   {#create-move-related-kb-article__table_ext_jt3_2nb__entry__2}{#create-move-related-kb-article__p_ccc_nfg_h1c}

   | Field | Description |
   |-|-|
   | Knowledge base | Name of the knowledge base. Select the Workplace services knowledge base. |
   | Category | Relevant category for the knowledge base article. Select an existing category, or select the add category icon (![Add category icon.]()) to add a new category. You can also select or add a subcategory. |
   | Valid to | Date until which the knowledge base article is valid. The date is automatically set to 2100-01-01. |
   | Article type | Type of article, which you want to create. Choices are as follows: * Select Wiki to create a wiki page. * Select HTML to create an html web page. {#create-move-related-kb-article__ul_ntt_xv3_2nb} |
   | Workflow | This field is automatically set as Draft. Depending on the progress, the workflow of the knowledge base article changes to the following states: * Review * Published * Pending retirement * Retired {#create-move-related-kb-article__ul_r3k_khl_jyb} |
   | Attachment link | Option to give an attachment for the knowledge base article. |
   | Display attachments | Option to display the attachments individually. |
   | Short description | Short description for the knowledge base article. The short description is displayed as the title of the article. |
   | Article body | Information that is displayed in the knowledge base article. Use the formatting options to change the style of the content. This field appears only if HTML is selected from the Article type field. |
   | Wiki | Information that is displayed in the knowledge base article as a wiki. Select the Wikitext option to preview the text. This field appears if Wiki is selected from the Article type field. |
   [Table 1. Knowledge form]

   {#create-move-related-kb-article__table_ext_jt3_2nb}
4. **Optional:** To search existing articles for any duplicate content, select Search for Duplicates.
5. Select Submit.
{#create-move-related-kb-article__steps_x3c_gpb_qqb}

## Result

The knowledge base article is created.

## What to do next

[Create a workplace knowledge base article](https://www.servicenow.com/docs/KuYdFYqvPOttMkqSepwADg "Provide information to employees through knowledge base articles. Create knowledge base articles with information about workplace updates, self-help, troubleshoot steps, and others.")
**Related tasks**   

* [Create a move request on behalf of an employee](https://www.servicenow.com/docs/tKIKF6hof8axed6zqgYEtQ "Create a move request on behalf of an employee from the application directly instead of using the Workplace Service Portal.")
* [Raise a move request for a space change](https://www.servicenow.com/docs/Z6CtFZeQFeUnM_EBHWD3uA "Create a move request to relocate to another space. Specify why you want to move and when you want to move. You can select a space that is located in your current building or at a different building. You can also select a desk directly on the floor map.")
* [Update a move request workplace service](https://www.servicenow.com/docs/PWdv7wUQw6oSE~Tc1L2R0g "As a workplace manager, modify a move request that is created in the Workplace Case Management application. You can add move tasks, edit a task template, add child move cases, and more.")
* [Update a move-related workplace service record producer](https://www.servicenow.com/docs/ZrDSPudcCNphYsrI91Y12Q "Update a move-related workplace service record producer. Link a workplace service to one or more record producers.")  
**Related reference**   

* [Review move conflicts](https://www.servicenow.com/docs/SYsDObn1vafsuG9wDWE3aQ "View the reason behind a move request conflict.")

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