---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a communication task

# Create a communication
task {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an on-demand, customized message for a critical event in Critical Event Management, choose how often to send it, and select the communication channels.

## Before you begin

Role required: sn_critical.agent

## Procedure

1. Navigate to WorkspacesHealth and Safety Workspace and select the Critical Event Management tab.
2. Open the critical event.
3. Select the Notification center tab.
4. Select the Create new communication button.
5. In the Communication form, fill in the fields.  
   For a description of the field values, see [Communication form](https://www.servicenow.com/docs/mYJY249u2914wx5OJN8swQ "Field descriptions on the form for a communication task.").
6. Select Compose communication.

## Result

If you chose Now from the Compose and send communication field on the Communication form, then a new tab opens so you can choose a template and compose your message. If you chose Later, then you're redirected back to the Notification center tab.  
Note:  
You must compose the message before you can send the communication. For more information on composing an existing communication task, see [Sending notifications during a critical event](https://www.servicenow.com/docs/jTKPv2vJeT3KdS4zmd4QLQ "Send critical event notification to impacted people and on-site responders in Critical Event Management to inform them of the situation and request their response.").
**Related tasks**   

* [Manage the recipients of a communication task](https://www.servicenow.com/docs/FPiJEr9Rnf73Rq8kXF8~uw "Add or edit the list of recipients for various communication tasks.")

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