---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create requester mapping

# Create requester mapping {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a requester mapping to extend
the Zoom chat functionality to other tables.

## Before you begin

Role required: admin

## About this task

A requester-mapping record defines
which field is representing the requester of a ticket in any given table.  
Note:  
If there's no requester mapping defined for a table, the interaction records
aren't created. An error log is created for the admin to notify that the
requester mapping isn't defined for a table.

## Procedure

1. Navigate to AllCollaboration ServicesRequester Mapping.
2. Select New.
3. On the form, fill in the fields.  
   {#create-requester-mapping-zoom__table_bxx_bjd_gvb__entry__2}

   | Field | Description |
   |-|-|
   | Table | Table to which the requester mapping should be applied. |
   | Requester field | Field to select the requester for a record. |
   | Inherit | Extends and applies the feature to the child tables. |
   | Active | Option to activate the requester-mapping record. |
   | Order | Order of the configuration. You can define multiple chat configuration for a single table. The system executes the query in the descending order. |
   [Table 1. Requester mapping form]

   {#create-requester-mapping-zoom__table_bxx_bjd_gvb}
4. Select Submit.

*[\>]: and then