--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Guided Self-Service reference # Guided Self-Service reference {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Use the following reference information for the Guided Self-Service functionality. ## Guided Self-Service: Things to remember {#gss-guided-self-service-reference-info__section_xyk_znr_zbc} You can display Guided Self-Service as a widget on the home page or as a quick link or as a widget on topic pages. Remember the following information: * Ensure that the sn_hr_sp.esc_admin user has the playbook.write role to edit the playbook design and playbook_experience.admin to preview the guided experience. * Only when the playbook and guided help process are in an active state, the guided help process appears on the Employee Center. * Guided Self-Service can't be created from the playbook page directly, create the process from the GSS form, see [Configure Guided Self-Service](https://www.servicenow.com/docs/EOdJLvM7bjl9h0_jGvKrZg "Guided Self-Service (GSS) helps create a playbook for all the useful content for employees."). * Guided Self-Service flow is a single-stage flow. * The Activity Definition \[sys_pd_activity_definition\] table lists the definitions for the activities that you can add to a playbook in Workflow Studio. To access the activity definitions, navigate to Process AutomationProcess Automation AdministrationActivity Definitions * State management of your choices in an activity is retained for 24 hours only. * When a guided process activity is partially completed or aborted mid-way, you can resume and complete the rest of the process within 24 hours. * Currently, the option to restart the activity or change the selections isn't supported after 24 hours. The process restarts afresh. * The completed self-service is purged after 30 days with the auto-flush schedule available from sys_trigger_list. * The `Cancel incomplete guided help playbook` scheduled job for the automatic cancellation of incomplete guidance is only available for admin. * Deleting the GSS process from `sn_ex_sp_gd_help_process` doesn't delete the process from `sys_pd_process_definition`. {#gss-guided-self-service-reference-info__ul_yyk_znr_zbc} **Related concepts** * [Browser Extension for Employee Center forms](https://www.servicenow.com/docs/~2_l4lBN1pQWFT5h_wkPzQ "The Browser Extension for Employee Center forms provide information about various configurations required to set up the extension.") * [Employee Center widgets](https://www.servicenow.com/docs/aeObCMqZR1fC_Sxqo_zWRw "You can use base system widgets as-is in the portal or clone them to suit your own business needs.") * [Employee Profile form](https://www.servicenow.com/docs/9xxhw0oY3A9VAGP6eNREvg "An option in the Employee Profile configuration that provides a list of employee profile fields.") * [Enhanced Requests Experience forms](https://www.servicenow.com/docs/o6uvyiYVt~~wtlW0fKTlRg "The forms provide information to set up the Enhanced Requests Experience.") * [Use Guided Self-Service](https://www.servicenow.com/docs/DJhdv09dnO5QL3i3RXvlvw "Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​") **Related reference** * [Activity Configuration form](https://www.servicenow.com/docs/x7OtyAcBIWNOvy094dQOnQ "Use the Activity Configuration form to do a basic configuration or an advanced configuration for an activity.") * [Activity Configuration Detail form](https://www.servicenow.com/docs/6BjWB7BgmPmvkwQxvZ9qgA "Use the Activity Configuration Detail form to specify which records you want to retrieve from a table when certain conditions are met for a basic activity configuration.") * [Connected Content form](https://www.servicenow.com/docs/uxFP0X8H5U66nzI5oq8QmA "Use the connected content form to associate content to the topics in your taxonomy.") * [Default Employee Profile Header Configuration record](https://www.servicenow.com/docs/fyhiXt2Fd29elKf5z3Erew "The default Employee Profile header configuration record contains the following field values.") * [Employee Profile Header Configuration form](https://www.servicenow.com/docs/97_YP21eQHjt5V_AhqbO0Q "Use the Employee Profile Header Configuration form to create a header for a profile.") * [Employee Profile portal configuration form](https://www.servicenow.com/docs/A~U17qkrE4Uxa_wJHQ5TZw "Use the Employee Profile Portal Configuration form to configure the profile for a service portal.") * [Employee Profile upgrade scenarios](https://www.servicenow.com/docs/MbBfonKH3I7fKl9S_NrI1A "After upgrading Employee Profile to version 11.0.3, the profile pages on all portals are updated based on the following scenarios.") * [External Link form](https://www.servicenow.com/docs/q2N1nzTMtlPjUAa04j7~gw "Use the External Link form to create an external link.") * [Featured Content form](https://www.servicenow.com/docs/5phHrvccU1fanI0Nvhlkjg "Use the featured content form to mark the associated connected content as featured content for a topic.") * [Footer form](https://www.servicenow.com/docs/obPVOM4IEpjD2x5cG_d5CQ "Use the Footer form to create a new footer that you want to appear in the Employee Center or Employee Center Pro.") * [Footer Menus form](https://www.servicenow.com/docs/Z4Qzap3nXR3ytpDoIcUMUg "Use the Footer Menus form to create a new footer menu that you want to appear on your Employee Center or Employee Center Pro.") * [Menu Item form](https://www.servicenow.com/docs/erbwFSmMYdxtJGx_Zo52ww "Use the Menu Items form to configure the items for the More menu on the Employee Center header.") * [Overview section form](https://www.servicenow.com/docs/cq95al2U0DQq2LMuSUSfFg "The overview section form enables you to configure a section on the Employee Profile UI.") * [Portal notification configuration form](https://www.servicenow.com/docs/eDE0YS7rmFFJGQTPuV~org "The portal notification configurations form enables you to create a unified notification system for your preferred portal.") * [Portal notification content form](https://www.servicenow.com/docs/ROhfifu2wCz1p~iT4ttkog "The field descriptions provided here are required to configure your portal notification messages.") * [Quick Link form](https://www.servicenow.com/docs/xjXFIwXGmS9DxXqWyV2Thg "Use the Quick Link form to create a new quick link and specify the content type for the quick link.") * [Standard banner and icon sizes](https://www.servicenow.com/docs/muWydAAAjNJHc_CBZfQoSw "Use the following sizes for the banner and icons for optimal portal performance.") * [Trigger conditions form](https://www.servicenow.com/docs/hpNfQFr~ga8G~tJcHuAWuQ "The field descriptions provided here are essential to create the trigger conditions for your portal notification messages.") * [Tab widget mapping form](https://www.servicenow.com/docs/VuCw4yHd7uRYk6aW5Y2mPA "You can use the tab widget mapping form to display widgets on a tab and control their visibility.") * [Taxonomy form](https://www.servicenow.com/docs/xDHSMHtmS3lZmdbvfayVQw "Use the taxonomy form to create your own taxonomy for the Employee Center portal.") * [Topic form](https://www.servicenow.com/docs/JdNJXdOJBz~uvNipBoqFZw "Use the topic form to create topics for the new or cloned taxonomy.") * [To-do content form](https://www.servicenow.com/docs/wbYmNOqxXOvxkv4s_gsfDw "Use the To-do content form to add to-dos to your portal page.") * [User Criteria form](https://www.servicenow.com/docs/e9bqFUS_zn1zb6cMKSgsTA "Add a user criteria record to decide which users, roles, and groups can access a quick link.") * [User Criteria output](https://www.servicenow.com/docs/qei25LGzZsVj8XVLMg~hxA "User Criteria output based on Available For and Not Available For values.") *[\>]: and 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