---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Access ServiceNow for Microsoft Teams app

# Access ServiceNow for Microsoft Teams app {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enables users to interact with the agents from Microsoft Teams
application.

## Before you begin

Role required: admin

## About this task

To receive notifications from Virtual Agent, users must link their accounts to Microsoft Teams. Guest users can't receive notifications.

## Procedure

1. Launch Microsoft Teams application.
2. Click Apps.
3. In the apps search field, enter <kbd class="ph userinput">ServiceNow for Microsoft Teams</kbd>.
4. Click ServiceNow for Microsoft Teams app.
5. Click Open.

## Result

The ServiceNow for Microsoft Teams app is successfully
installed in your Microsoft Teams application.